Ratings based on 288 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
85% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver

Great Pool

Posted Sep 15, 2014
Pros: Pool and spa
Pool and spa area at the hotel was very pretty. Hotel was clean and staff was super helpful. Room was clean and comfortable. The hotel location is very convenient, close to the highway, but also to bus stop for easy transportation anywhere.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Colorado

Posted Sep 11, 2014
Pros: Staff
Cons: Security--back door was broken so that anyone could just walk in.
Location: Beautiful location.
Hotel was OK--Restaurant was crowded and only 1 person working the front of the house. Therefore-slow service but she was as nice and pleasant.
4 out of 5
Recommended
by BDfrom Colorado

great pit stop

Posted Aug 22, 2014 on Hotels.com
VERY friendly and welcoming staff
Comment from Hotel Management
Nov 8, 2014 by Rachel, Hotel Management
Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2014
Great experience. Nice pool & hot tub area. Arcade with fun games.
Comment from Hotel Management
Sep 3, 2014 by Hotel staff, Hotel Management
Thank you
5 out of 5
Recommended
for Getaway With Friends
by Bill Stahlfrom O.C., California

Holiday Inn?

Posted Aug 15, 2014 on Hotels.com
I have never stayed at a Holiday Inn this nice. From the front desk staff, to the cleanliness of the entire facility. We were only there one night, but it was effortless and enjoyable.
Comment from Hotel Management
Nov 8, 2014 by Rachel, Hotel Management
We do care about our hotel and hope guests see it too. Thank You Hotel Staff
4 out of 5
Recommended
by Monicafrom Arvada, CO

Posted Aug 13, 2014 on Hotels.com
Quiet, close to the town, right off the high way so easy access. Breakfast was great but the staff got slammed so the wait was a little long. Friendly staff. We only stayed one night but it was nice. I would stay there again.
Comment from Hotel Management
Nov 8, 2014 by Rachel, Hotel Management
Thank you for your kind words. Sorry, about the SNG getting slammed and you having to wait. We will be better perpared next time.
3 out of 5
Recommended
by A verified traveler

1 night stay

Posted Aug 12, 2014 on Hotels.com
Kids enjoyed the pool. Room was a typical hotel room. Thought it was a little pricey for the room, but there wasn't a lot of choices for the area. Overall it was fine for 1 night.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas City

Close to downtown Frisco (our destination)

Posted Aug 12, 2014
Pros: Good location. The bed and pillows were great.
Cons: They could offer breakfast.
Location: Close to the downtown area. Lots of little shops, and on this weekend, they were having an art show. Very interesting area, and an enjoyable visit.
The room was clean. We were surprised that we were in a handicapped room. Everything was very nice, but since it was handicapped, there wasn't very much flat surface in the bath
Comment from Hotel Management
Sep 3, 2014 by Hotel staff, Hotel Management
Thank you
2 out of 5
by A verified traveler

Bathroom with challenges

Posted Aug 9, 2014
Pros: Nothing.
Cons: It looks in need of a renovation. The lobby is odd and they can use some signs to direct you to and from the elevator.
Location: We selected it as the nearest hotel to a relative who had just moved to Frisco. There is a hotel next door and another 1/2 mile away to try next visit
The sink had plenty of hot water; but, somehow it didn't make it to the shower which was never better than barely lukewarm. Asked to have it looked at, was assured it was corrected, but it never was. The bathroom outlet didn't work and was assured the electrician had fixed it. Unfortunately, they gave the electrician the wrong room number. We had an extension cord running from the bedroom to the bathroom for the hair dryer. The manager was completely unconcerned and talked about it being Hotel California where you couldn't check out. We stayed two nights and would not go back.
1 out of 5
by A verified travelerfrom Whitefish, Monta a

At $147/night, this room should have been cleaned

Posted Jul 29, 2014
Booked Friday through Monday at $147/night. Room was not cleaned once despite several calls to front desk. Beds not made, garbages not emptied and night staff unhelpful. At one point, he asked me if I wanted him to call the manager's mom to clean the room.