View from room
Check availability

Reviews of Keystone Lodge & Spa by Keystone Resort

4 out of 5
Keystone Lodge & Spa by Keystone Resort
22101 US Highway 6, Keystone, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1000 reviews" "
Rating 8 - Good. 252 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Francesca, Ft Laud

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we came in contact w were great, Emme at the bar, friendly & amazing mixologist, a service staff, I think Sheri was also very friendly and polite and then lady but not least (so bad) Jackson, Valet was Super, they all were but we dealt w him mostly Can’t wait to come back
Stayed 7 nights in Mar 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
It was simply beautiful and everyone was nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Ihor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 6 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024

10/10 Excellent

Erika Camacho

Liked: Cleanliness, staff & service
Love staying on the first floor with patio access and pool. Hotel seems a little outdated. For example 1 microwave for the whole floor to share. Refill water location only available in the looby.
Stayed 3 nights in Feb 2024

10/10 Excellent

Linda, EUREKA

Stayed 2 nights in Apr 2024

10/10 Excellent

SteveLaura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa and lodge are very well maintained. We certainly took advantage of the heated outdoor pool. We had a large party there and the management helped us all get rooms on the same floor. Excellent place to stay.
Stayed 3 nights in Apr 2024

6/10 Okay

Chelsea

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

LARISA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Curtis

Disliked: Cleanliness, staff & service, property conditions & facilities
The roads were all closed, and did not even get to the resort. We had paid the extra insurance in case there was a problem, they did not honor the insurance and we were charged the full price. we reached out through Expedia, with no resolution. I don’t respect a place that’s willing to take money for a service they did not provide.
Stayed 1 night in Mar 2024

6/10 Okay

David

Traveled with partner
Disliked: Property conditions & facilities
Dated
Stayed 2 nights in Mar 2024

10/10 Excellent

Nona

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time at this hotel! It's super convenient with great transportation options, and there are shopping and dining options. Highly recommended!
Stayed 3 nights in Mar 2024

10/10 Excellent

Steve, Lutz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Area was fantastic, snacks and Gatorade packets in room were nice touch after skiing
Stayed 3 nights in Mar 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service
Only stayed one night. It was perfectly fine. Property does need more hot tubs since Lakeside is sharing the facilities.
Stayed 1 night in Mar 2024

6/10 Okay

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
THIS PROPERTY IS EXCELLENT BUT THE MAIN PROBLEM WAS THEY STICK YOU WITH A SUPRISE MANDATORY RESORT FEE ONTO YOUR STAY THAT WAS NOT CLEARLY ADVERTISED ON EXPEDIA PRICING. BUYER BE WARE AND READ FINE PRINT. I WOULD NOT HAVE STAYED AT THIS PROPERTY IF THE TOTAL PRICE WAS CORRECTLY SHOWN ON EXPEDIA PRICING.
Stayed 2 nights in Mar 2024

6/10 Okay

Karel

Traveled with partner
Liked: Property conditions & facilities
I liked it , but for these prices it is overrated. Rooms are allready expensive for these prices, old fashion, but when you check out , you pay 40 dollars lodge fee, plus 35 dollars national forest fee for EACH day, and also for the food which is ok, but not special,prices are way to high.. And we had 1 massage for 50 minutes costs 195 dollar ex tax! Makes me smile even harder feels like a joke!!!!!!!!!!! So I do NOT recommand this hotel..
Stayed 3 nights in Mar 2024

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Mar 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to stay in keystone
Stayed 1 night in Mar 2024

10/10 Excellent

Denise, Jupiter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed it here and the onsite Spa was well worth the money!
Stayed 3 nights in Feb 2024

10/10 Excellent

Kristina

Stayed 2 nights in Feb 2024

8/10 Good

Mary

Stayed 3 nights in Feb 2024

4/10 Poor

Elizabeth

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Keystone Lodge was very friendly and accommodating. They took the time to have a conversation and make sure they were meeting all of our needs. I was concerned about the parking situation, but the enclosed walking path was convenient and quick. Our fridge was not working but after making a request maintenance came within 30 minutes and had it repaired very quickly. Our room had a ski lodge vibe and plenty of space, but the best part was the incredible view from our balcony!
Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Stayed 4 nights in Feb 2024

8/10 Good

Julie

Traveled with partner
Love the amenities! Little dated.
Stayed 3 nights in Feb 2024

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to both River Run and Mountain House areas. Friendly and helpful staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Grayson

Stayed 3 nights in Jan 2024

10/10 Excellent

Michael Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! Expedia does not include the resorts $140 fee for services.
Stayed 3 nights in Jan 2024

8/10 Good

Jeremiah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really noisy, sound travels through the walls exceptionally well. No thermostatic controls in the room. Beautiful view, great linens and bed. Inconvenient parking unless you valet. Staff were very friendly all the way around.
Stayed 1 night in Jan 2024

4/10 Poor

Nelda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Inadequate response to an electrical problem
My family stayed from Dec 26 to 30, 2023. EVERYDAY, I called the Front desk because the the lights in the bathroom and the entry foyer went out. Even if I leave the door open, it was still dark bec the foyer lights were out. You can just imagine how cold and dark the bathroom was, I mean, freezing cold, in the middle of winter. The front desk, I guess, will call somebody, then lights will turn on, and then they turn off again, within a few min. Most of the day and early night, we were at the ski slopes, so I don't know how much of the problem happens. The first time I was told to turn the light switch on, and I said it was on and that is why I knew the lights were out. The next time I called, they can give me a voucher for coffee or wine, which I was not interested in at all, I just want them to fix the bathroom and foyer properly, and not just to do a "band-aid fix". No other fixtures used. I was told that they are just so busy, and I said that my complaint is very valid for them to address. This kept on going until we left. The room is about $600 per night, but I sure did not feel happy at all about the room. I wanted to talk to the manager to complain but the person was not available. My inconvenience turned into aggravation. I have never stayed at a hotel before with a recurrent problem that was not addressed properly. When my family went to Breckenridge, we did not have any problems at all with the hotel. I gave 2 stars for the convenience of shuttle transportation.
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

William, Boynton Beach

Stayed 3 nights in Jan 2024

10/10 Excellent

Mary Grace

Stayed 1 night in Jan 2024

8/10 Good

Grisela, south gate

Stayed 2 nights in Jan 2024

8/10 Good

Noemi

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024

10/10 Excellent

Richard Alfred

Stayed 3 nights in Jan 2024

10/10 Excellent

Matthew, union

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing i would say is don't put gust with pets next to gust who don't have pets
Stayed 6 nights in Dec 2023

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and i had booked first ski trip since covid. However we booked at another location for 4 days. After spending one night at different location, we decided we were not gonna stay there again for many reasons so looked up the lodge and spa since we had a great experience there last summer and thankfully we were able to book that morning for the rest of our ski week. Upon arrival, we were greeted by a front desk associate who was so kind and friendly. Our loft room was so welcoming and nice and clean we knew we had made the right decision to switch. Then we visited the bar downstairs and every staff member we ran into were so nice and friendly! The parking valet guys were super helpful and also very nice, although we did feel the cost was a little high but all in all, worth it! Our only regret is that we had to spend a night in the other place that we booked prior! We will definitely be back to the keystone lodge and spa and can't wait!
Stayed 2 nights in Jan 2024

10/10 Excellent

Kelli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This was our second stay here. The hotel staff were very welcoming. We really loved the shuttle. It’s very convenient and the staff were helpful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Peyton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great check in and over all setvice
Stayed 1 night in Jan 2024

8/10 Good

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and the place was really nice. I’d highly recommend fixing the email saying to check in at a different address when you can simply check in at the front desk. The check in address mentioned how we weren’t the first ones trying to check in there for Keystone Lodge & Spa.
Stayed 4 nights in Dec 2023

6/10 Okay

ILAN, Peru

Hotel is located away from most restaurants, so we had to rely on the hotel restaurant which was not open for lunch. Also, the breakfast room was not well heated, so we were freezing during breakfast. Overall a so so experience. Would not recommend
Stayed 5 nights in Dec 2023

8/10 Good

Saul

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for three nights from 12/31 to 1/3 Pros: clean room, freindly staff, great pool area , shuttle services were great, bar was great. Cons: no self serve laundry, microwave is shared with all floor, extra charge for 3rd party booking for example I got hit with an extra $144 for my 3 nights. The only reason I would go back to this hotel is that the staff was amazing, helpful and kind.
Stayed 3 nights in Dec 2023

10/10 Excellent

Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing. The service at the restaurant was amazing as well as the food. All around a wonderful experience. We will definitely be back!
Stayed 2 nights in Dec 2023

4/10 Poor

john, Ridgewood

Traveled with family and small children
Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

KENNETH M, Parkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Jamie

Stayed 1 night in Dec 2023

6/10 Okay

A

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely magical for Christmas with my family! Watching the snow fall from our balcony was perfect and fast transport to the ski slopes. The housekeeping staff and water ladies were so cheerful and helpful. They made us feel right at home for the week. Thank you 🙂

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023