Ratings based on 452 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Excellent

Posted Jul 18, 2014
Great rooms. Beautiful. Highly reco 3 bedroom for a stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Basalt, CO

Pretty Good

Posted Jul 18, 2014
Pros: See previous post.
Cons: Put circulation fans in each bedroom during the summer months.
Location: Walk to main street, enjoyed my dinner at the Blue Creek Bistro.
I arrived (July) my Studio Suite was nice but the room was quite warm, windows were closed and the gas fireplace (pilot light) was actually emitting quite a bit of heat. I tried to open the windows, one window crank was stripped, had difficulty opening on of the windows. Windows only opened half way. With windows open the heat issue did not go away until I opened the room entry door to get some cross ventilation which did cool the room down a bit, but it seemed like the walls were also emitting heat. I find it difficult trying to sleep in a hot room so I went to the front desk to ask for a fan. The front desk attendant was nice and went back into the office behind the front desk and came out with an old dirty fan and gave it to me. I was grateful to get it, it saved my stay. I placed the fan in the window to draw cool air in from the outside since with the door closed I could not get any airflow into the room. TV in room came with a DVD player, it was very nice. Comfortable furniture. The bed in my Studio Suites was a queen sized Murphy Bed. My bed was sloped from feet to head area slightly down hill, in other words, my feet were above my head slightly. Kitchen area was nice. Bathroom was nice. Lobby area was nice. I took a swim, the pool was nice, water was cool which was nice. The hot tub was not hot enough. I enjoyed the location, parking was easy.
2 out of 5
by A verified traveler from Boulder, Co

Terrible stay...

Posted Jul 13, 2014
Pros: Nothing
Cons: fire all personnel associed with customer check in.
Location: We had a room that was incredibly hot, no one to help there, and on the main street with so many sirens going off it impeded my sleep.
Dirty room, people none caring, no help.......... If this is what off season is all about, then I'll never go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, friendly staff, close to main street

Posted Jun 1, 2014
the hotel staff was extremely helpful and polite. the shuttle was very convenient.
4 out of 5
Recommended
for Everyone
by DD from Texas

Great location, pricey, housekeeping bad

Posted Mar 17, 2014
Pros: Close to the lifts and rooms were great.
Cons: Housekeeping.
Location: Great town and lots to do. We enjoyed the free tubing park for our grandkids.
The location was great, was a pricey room for the week I thought. Had a hard time with housekeeping, we had to call them daily to clean the rooms, they were always showing up late in the afternoon and the trash was overflowing and we needed towels and beds made. We would have to call them to do their jobs. The other Staff was great. The shuttle was great to get up the mountain. The town was awesome.
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff made you feel very important

Posted Mar 17, 2014
Pros: staff...location
Cons: all was great
Location: near gondola, near town and the shuttle service was very fast and so friendly
Am 43 and vacationed all my life every year and this was the best of all the ones I have had.
5 out of 5
Recommended
for Everyone
by martha from new orleans

What a wonderful place. Staff very accommodating.

Posted Mar 2, 2014
Cons: No
This resort was wonderful, nicest place we have ever stayed. They thought of everything a guest could possibly want.
5 out of 5
Recommended
for Everyone
by Globe Trotter from San Francisco

Home away from home

Posted Feb 27, 2014
Location: The location was excellent. A short walk to the gondola and a couple of blocks from main st.
I stayed in a two bed two bath condo in the main lodge. It was beautifully furnished and very comfortable. The fire place was especially welcoming after a day in the snow. The beds were also very comfortable. The shuttle service was excellent and ran very frequently all over town. The only criticism was that the hot tub in the main lodge was not hot enough.
1 out of 5
by A verified traveler

Don't stay here if you want to sleep.

Posted Feb 25, 2014
The bed was unbearable. Springs were sticking out of the mattress, anytime either of us moved the other got bounced across the bed, it was noisy and creaky.
5 out of 5
Recommended
for Everyone
by Denise from Chesterfiekd

The Condos were hard to find the late eve eg 11pm

Posted Feb 22, 2014
Pros: The shuttle facility to both slop am eating in the evening
Cons: Signage to the Lodge should be lit up at night
Location: excellent. short walk or free shuttle to main street for bars & eating places
However when we eventually got into them they were excellent accommodation with ski in facilities available. We did not make use of swimming gym or hot tub facilities although they looked good