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Reviews of River Run Village by Keystone Resort

River Run Village by Keystone Resort
21996 U.S. Highway 6, Keystone, CO

Reviews

8.4

Very Good

Rating 10 - Excellent. 188 out of 388 reviews" "
Rating 8 - Good. 118 out of 388 reviews" "
Rating 6 - Okay. 43 out of 388 reviews" "
Rating 4 - Poor. 23 out of 388 reviews" "
Rating 2 - Terrible. 16 out of 388 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Hector, Arvada

Traveled with group
Liked: Cleanliness, property conditions & facilities
My water in the sink and in the shower took an extra ordinarily long time to get hot - like around 10 minutes. The heat didn't work all that great either. The hot tub was only lukewarm. They should've called it the "lukewarm tub." The location was great and the room was nice and clean.
Stayed 2 nights in Feb 2024

8/10 Good

Kurk

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Unit was clean. However, the toilet tank was leaking on the floor and took the maintenance staff 2 days to fix it. It was an inconvenience, but it did get fixed eventually.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wow! We didn't expect it to be so close to the Gondola and all of the shops and restaurants. This is absolutely the best location. We were thrilled!
Stayed 1 night in Feb 2024

10/10 Excellent

Niki

Stayed 3 nights in Jan 2024

10/10 Excellent

Gordon

Stayed 1 night in Dec 2023

10/10 Excellent

Brenda Class

Stayed 1 night in Sep 2023

2/10 Terrible

Bruce

Traveled with family and small children
Be careful on which property you pick. The description says pool available but the one we stayed at did not have a pool as an amenity. Then customer service basically told me it was my problem and to deal with it.
Stayed 1 night in Sep 2023

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kathy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location! We'll be back!
Stayed 1 night in Jul 2023

10/10 Excellent

delores

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Peggy

Stayed 2 nights in Jul 2023

8/10 Good

Randall

Liked: Amenities
Stayed 1 night in Jul 2023

4/10 Poor

Kendra

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Festival weekend. Fun but crowded. Checkin address was wrong.
Stayed 1 night in Jun 2023

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

chah chyi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We like to stay here because is very convenient to ski and very clean.
Stayed 1 night in Mar 2023

10/10 Excellent

Angela, Nolensville

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Brandon

Liked: Amenities, property conditions & facilities
Great location. Enjoyed the hot tub, and it’s a hop skip and a jump away from the base
Stayed 1 night in Mar 2023

6/10 Okay

Chris

Traveled with family and small children
Disliked: Amenities
Room was nice and clean. Would have like a bigger TV. Bed was comfortable. The hot tubs were only luke warm and the jets didn’t work. This was a huge disappointment after a day of skiing. They also weren’t very clean.
Stayed 1 night in Mar 2023

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

4/10 Poor

Chris

Disliked: Room comfort
No Wi-fi and Rock hard bed
For the amount of money they charge you to stay here i would recommend staying in a cheaper place. The wifi doesn't work so i had no service in my own room had to go outside to make phone calls. The bed was rock hard and very worn down. So at the end of the day when you are sore and tired from hitting the slopes, don't expect to get a good nights sleep. I have slept on better mattresses and beds in a best western at a fraction of the price. To pay to have somewhere to sleep at night and being unable to sleep seems like a large waste of money to me.
Stayed 2 nights in Feb 2023

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, room comfort
Great place for a weekend in the Colorado Mtns
Great location in the heart of Keystone. Everything is just out the door. Hot tub and pool are great on a cold winter's night after hard day on the mountain.
Stayed 1 night in Feb 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location - easy access. Unit a little dated, but we enjoyed our stay!
Stayed 2 nights in Jan 2023

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, room comfort
Everything worked out great! Only issue was the small hot tub didn't have the jets working correctly
Stayed 1 night in Dec 2022

2/10 Terrible

Nancy

Traveled with family
Stayed 1 night in Oct 2022

2/10 Terrible

Courtney

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Brenda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Cherisse

Stayed 1 night in Aug 2022

8/10 Good

jonny

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Leslie Tabor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a perfect trip. We had no issues or snags with the entire stay. This property was wonderful and we can’t wait to visit again.
Stayed 5 nights in Apr 2022

6/10 Okay

John

Traveled with family
Liked: Cleanliness
The property is really showing it’s where. Owned by the property management company and not a private owner. No update since it was built and all appliances furniture and beds were very low quality. The hot tub was lukewarm.
Stayed 2 nights in Apr 2022

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The best part was the proximity to the ski hill, Easy walk from apartment to lifts. Also the availability of ski lockers and the security were first rate.
Stayed 5 nights in Mar 2022

8/10 Good

James

Liked: Cleanliness, room comfort
Real Good Doe
IT was real good
Stayed 1 night in Feb 2022

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful, in a great location and we had a great time. The only part of the stay that was not good was the communication. We booked the morning of the stay, and in that communication confirmation it said we needed to make check in arrangements within the 48 hours of the stay as the check in spot was offsite from the property. The number provided stated the office was closed and to leave a message (that was not responded to). We were fortunate to get ahold of another property manager in Keystone who shared that someone would be at the check in spot, and that they do man it after hours. It all worked out, but I would think they would have someone who could answer the phone and help us through the confusing check in instructions.
Stayed 1 night in Feb 2022

10/10 Excellent

Stacey Hollier

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would give River Run Village a 10 star rating if I could! This was without a doubt one of the best resorts we’ve ever traveled! Every amenity you can imagine is available! We are generally beach combers, but this resort has changed that for us! My husband and I both entering our 50s and had never skied before. We signed up for beginner ski school and Allen taught us so much in such a small amount of time! We’re not pros, by any means, but he gave us the tools and confidence to want to return and build on those skills to make it to the bigger beginner slopes. We didn’t have much interaction with lodge staff as Covid policies are still in place, but checking in and out was a breeze. The village itself includes tons of restaurants, shops and even a small grocery/general store for any needs that may arise! We’ll definitely return in the future!
Stayed 4 nights in Jan 2022

2/10 Terrible

brian

Liked: Cleanliness, amenities, property conditions & facilities
Th elevator was not working and we were on the 5th floor with children and ski gear and luggage. 5 story walk up and they didn't tell us at check in.. unacceptable. the staff said it hadn't been working for 3 weeks. very upset about it
Stayed 1 night in Jan 2022

10/10 Excellent

Frederick Bassett

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was awesome for a ski vacation. Everything you need is right within walking distance.
Stayed 5 nights in Jan 2022

4/10 Poor

Dmitry

Traveled with family
Liked: Cleanliness, property conditions & facilities
The good: great location, great views, the property is in good condition, walking distance to the Gondola. The unit was pleasent to stay in, comfortable beds. Th Bad: elevator did not work, they did not mention that at the check in and put us on the 4 th floor, not too much fun climing 4 flights of starts at 9300 feet above see level. The check in is at a different location, the airport shuttle slapped us with extra $140 for the extra stop to pick up the keys. There is no sit down indoor breakfast restarants, be ready to do some shopping and cook in your unit. The village restarants close early and do not folow the operating hours listed on their website/ doors. There is a small grocery store in the village with limited food choices. The shuttles run every 40 min and I think stop at 6pm If you have a car you should be fine.
Stayed 3 nights in Jan 2022

8/10 Good

Yosef

Traveled with family
Liked: Cleanliness
Great location for ski beginners.
Stayed 7 nights in Dec 2021

10/10 Excellent

Kelley

Traveled with family
Liked: Cleanliness, room comfort
Great condo and location. Needs better communication on where to go to pick up keys for the condo. Siri had us driving in circles and person on the phone was no help.
Stayed 1 night in Dec 2021

2/10 Terrible

Jeremy

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Fireplace didn’t work. Hair dyer didn’t work and had to wait 24 hours to get a wheelchair after my girlfriend fractured her leg. Then room keys didn’t work and had to wait an hour for them to give us our key and then said they wristbands they gave us originally never work so they recommend a real key. Pain in the butt
Stayed 2 nights in Dec 2021

10/10 Excellent

Esvida P

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Found dirty clothes from previous guest in the closet when we checked in.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Room comfort
Condo is aging a bit but was comfortable and clean for our family of 4 for 2 nights.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I thought it was overpriced. Not close enough to chair. Attitude was bad. Room was old and blinds were broken. Wet dirty towel on floor. Do not stay in expedition lodge in River Run
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location right next to the lift and Gondola. Skate ring and several restaurants are all in walking distance.
Stayed 7 nights in Feb 2021

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, room comfort
River Run Village stay
We stayed in a premium 2 bedroom condo in the Red Hawk lodge. The room was very nice the location was perfect. The gondola and village were less than 5 minutes away. We'll definitely be back!
Stayed 6 nights in Nov 2020

4/10 Poor

Roy

Traveled with group
Disliked: Room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Mordecai

Stayed 3 nights in Aug 2020