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Reviews of Telemark at West Village by Copper Mountain Lodging

3 out of 5
Telemark at West Village by Copper Mountain Lodging
509 Copper Road, Copper Mountain, CO

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 27 reviews" "
Rating 8 - Good. 9 out of 27 reviews" "
Rating 6 - Okay. 9 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice condo stay at Copper
Very nice stay - basic but very clean and comfortable room (Murphy bed was not as comfortable as a regular one but good enough).
Stayed 1 night in Aug 2019
Response from MJ on Sep 3, 2019
Thank you for staying with us! We appreciate the review and hope to see you again soon.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Check-in process wasn’t great; wasn’t given the correct access instructions for the garage nor the garage code. No WiFi password provided. Had to make multiple calls to get the information. Room was listed as studio with queen bed, but the bed was a Murphy bed and not comfortable. Overall it was clean and quiet and it’s nice to have garage parking. Not a lot around in the area which wasn’t my main reason for staying there- it was my half-way point to another destination.
Stayed 1 night in Aug 2019
Response from MJ on Aug 23, 2019
We apologize for the garage issue and will work with our teams to streamline that access as well as the Wifi access. We hope you'll come back and experience all we have to offer this winter.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable with a view
It was a cute and quiet hotel. My room had a Murphy bed, so that was a first...but pretty cool. And the view was remarkable. Could have sipped coffee there all morning.
Stayed 1 night in Jul 2019
Response from MJ on Jul 16, 2019
Thank you so much for staying with us! We are thrilled you enjoyed your stay and hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018
Response from MJ on Aug 29, 2018
Thank you for staying with us! We hope to see you again soon.

4/10 Poor

Sarah, Denver

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The refrigerator and coffee pot did not work in our room. I notified the front desk. They fixed the fridge the following day, but all the food we brought had already spoiled. They never fixed the coffee pot so we couldnt make coffee the whole time. Our window didn’t have a screen, which I also told the front desk. We had gnats and a wasp in our room the whole time, and had to keep the window open because there isn’t air conditioning. We were extremely disappointed in the quality of the room and the management’s lack of caring. We will not stay here again.
Stayed 2 nights in Jul 2018
Response from MJ on Sep 10, 2018
We apologize for the maintenance issues and that we were unable to resolve them during your stay. My understanding is we would normally offer a credit to replace the groceries, so we definitely missed an opportunity to remedy the situation while you were still staying with us. We would be happy to extend a credit towards a future stay if you would like to give us another chance.

6/10 Okay

Colorado, Copper mountain

Liked: Cleanliness
Disliked: Staff & service
Room had a smell when we entered, we opened the windows and it cleared up. The check-in staff did not know the correct gargle code. I called someone else and they still didn't. I had to ask another guest, they gave me the code and told me I had been given the old code
Stayed 1 night in Jun 2018
Response from MJ on Jun 26, 2018
Thank you for staying with us! I have informed the front desk staff to update the garage code as well as notified maintenance to hopefully find the source of the odd smell.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Good place to stay. However know that you need to go to the clubhouse to get your room keys. Also the garage code given by the front desk was incorrect. Talked with a neighbor and got the correct answer. Overall was convenient to area and room was clean and comfortable.
Stayed 1 night in Jun 2018
Response from MJ on Jun 22, 2018
Thank you for staying with us David! Apologies for the incorrect garage code and the run around for getting keys. We try to list the Front Desk as the property address but it occasionally gets lost in translation

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot right near heart of it all at Copper
The Telemark is in a fabulous location! It’s so close to the village and ski lifts, about 5-8 min walk. The rooms say kitchenette but really do have a full size appliances. The hot tub facility is very nice. The rooms are comfy and have everything you need. Great place to stay with a group of friends or family. Onsite parking is great. And the fact that you can use the athletic club and spa is perfect! We checked out of our hotel and skied all day and got to hit the spa for a shower before catching a red eye. It was fantastic. This is where I would stay when I come back to Copper. Note: you need to check in at the main lodging center vs the property itself.
Stayed 3 nights in Jan 2018
Response from MJ on Jan 30, 2018
Thank you for staying with us! We are so glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Denny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from MJ on Jan 23, 2018
Thank you for staying with us! We hope to see you again soon.

6/10 Okay

Chris, Denver

Disliked: Property conditions & facilities
40$ for 15 minutes late check out. No explanation.
This was my 1st time at Copper. Kind of liked it. Was considering buying a ski pass. Then I got an unknown charge on my card and had to call the switchboard to find out I was being nickled and dimed. This was the low season. No rush to turn rooms!
Stayed 1 night in Aug 2017

8/10 Good

Daniel, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, parking, walkable to village.
In town for a wedding, great for the stay. Would be excellent for ski season too.

6/10 Okay

Kelly

6/10 Okay

Heather, Golden, CO

Liked: Cleanliness, room comfort
Disliked: Staff & service
Decent room, poor information for check in
The instructions for check in were sorely lacking. You have to go to another building and this information wasn't provided in the Hotels.com information. Fortunately we are somewhat familiar with Copper and knew where the on-site check in facility was but those visiting would be waiting for 30 min or confused trying to figure it out.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overnight stay
Overall nice conditions. Private parking (underground garage with code), well-furnished room with small kitchen, 3 twin beds and 1 queen (basically 2 bunk beds), bathroom with bathtub, pretty clean, free wifi. The only downside really was the lack of information before we arrive. Sport equipment and pool are available for free access at the lodging check-in building. We did not know where the hotel was exactly in the resort...

8/10 Good

Fran, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend
We had a great time skiing at copper! It was great to have a place to stay in the mountains with our kids! We loved the hot tub and pool

6/10 Okay

cathy, parker, CO

Near skiing
The pull out couch was broken and kept collapsing. The shape of the couch was not satisfactory. Needs to be replaced. The coffee maker is difficult to work just right and spilled all over counter. It should be replaced. It would have been nice to have a large bowl for pasta to serve.

10/10 Excellent

A Page

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Dawn, Denver

Liked: Cleanliness, staff & service
Disliked: Room comfort
Telemark
The room wss ok. Seems lile for $200 a night there would be a decent mattress to sleep on. The bed was extremely uncomfortable. Customer service was exceptional.

8/10 Good

chris, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Very convenient!

10/10 Excellent

Monica G., Niles, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday gateway
We always love to stay in Copper. Condo was clean and cozy, not top of the line but great for the price. Upon request fresh towels and housekeeping service was right at our door. Very nice atmosphere and lots of amenities. Walking distance to ski lift and restaurants.

8/10 Good

jm312

Liked: Cleanliness, staff & service, room comfort
At the mountain, a littl older
Overall a nice stay. The pictures on the hotel listing are extremely generous; the pictures make the room look a LOT bigger, and much nicer than actual. The common areas are getting a little shabby. No hot tub still as of 1/20/13, the spa room is gutted. There was at least a man working on it.

4/10 Poor

mphaneuf, Monument, CO 80132

Disliked: Cleanliness, staff & service, room comfort
Welcome to the 1970's
A microwave with dials. A dishwasher that sounded like a jet. A carpet full of stains and patches. Formica everywhere. The murphy bed is only 3 feet from the fridge. Everytime the fridge starts, it wakes you up. At least the dishes and linens were clean. During our entire stay, nobody came in to make our bed or change our towels. The only positive side is that the accommodations are only a 5 minute walk to the lifts.
Ancient Appliances
Jetted Tub From the 70's

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub broken
The only problem is the hot tub is broken for a month. Why remodel a hot tub in the winter

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Union Creek at Copper Mountain Colorado
The room we were first given was terrible. Cheap half broken furniture. One recliners back was half falling off. Unusable. One window was stuck open and it was -15 degrees outside. Afte an hour and a half of sitting in th room waiting to hear back from the front desk they finally moved us to another room. This was room 212. The second room wad very nice. Good furniture, flat screen tv, fireplace, nicely decorated. It seems to me that it is extremely unfair that they can give you a crummy rundown room or a really nice room. I recomend anyone that rent a room from here should go in and look t the room, if not impressed call and get a better room. Since all the rooms are priced the same you shouldn't have to settle for a room that the owner has neglected and just put in the bare minimum required. The second room was 406. I feel tar copper is really ripping people off to rent rooms for a flat rate no matter how nice the room. In the end we got a nice room, but only after complaining for over an hour. There is something very wrong with the pricing of these rooms. I probably won't rent here again, but if I do I will check my room and if not satisfied I will either get a refund or demand a room that is worth my money. Not happy with the one night stay. 

6/10 Okay

Cynthia, Loveland,Co

Disliked: Cleanliness, property conditions & facilities, room comfort
Not into the 80's decor
It was not what I expected. When I booked it I thought I was getting the place that was pictured online -instead I got a room from the late 70's early 80's that needs to be updated and/or thoroughly scrubbed. Bathtub was gross and carpets need to be cleaned. Convenience to the slopes can't be beat and front desk staff was very nice and very responsive to extra towels when needed.

6/10 Okay

Werner, Deutschland

Disliked: Room comfort
Telelmark
Polster verschlissen, Betten erneuern, Elektrogeräte sind zum Teil defekt, Preis-Leistungsverhältnis ist nicht in Ordnung.