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Reviews of OYO Hotel Sumter SC Downtown

2 out of 5
OYO Hotel Sumter SC Downtown
226 N Washington Street, Sumter, SC

Reviews

4.8
Rating 10 - Excellent. 22 out of 213 reviews" "
Rating 8 - Good. 30 out of 213 reviews" "
Rating 6 - Okay. 35 out of 213 reviews" "
Rating 4 - Poor. 32 out of 213 reviews" "
Rating 2 - Terrible. 94 out of 213 reviews" "

4.8/10

Cleanliness

6.2/10

Staff & service

3.8/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

PAULETTE

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property is no longer owned by OYO Hotels and no one notified Me I found out when I arrived at the property to check in to the Hotel! My reservation was cancelled the Hotel sold to Summerville Inn and no courtesy text, call or email to inform me about this cancellation or Sale of the hotel.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jazznaiye

Stayed 1 night in Sep 2023
Response from Ava on Oct 17, 2023
We are happy to see you liked the stay, Jazznaiye! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Ava

10/10 Excellent

Michelle

Traveled with group, Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Maria on Sep 11, 2023
Hi, Michelle! We are elated to know that you liked our services. Regards, Maria

2/10 Terrible

Andrea

Traveled with family
Disliked: Amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL! The OYÓ hotel no longer exists as of July 2023 and in its place is a Sumter Palmetto Inn which is awful and not even close to what the pictures look like. Expedia confirmed directly with the property that is under new management and I was relocated elsewhere.
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Andrea! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva

2/10 Terrible

cheryl

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book here will loose your $ they won’t refu
When you look at the room, they tell you that they will give you a real phone because they know the rooms are not up to standard. Once you leave the property, they will not refund anything. It’s a scam The worst, we lost our booking no refund when we refuse to check I. To a dirty full or roaches rooms. They sign a paper saying they would do a refund and never did. The condition of the rooms was really unspeakable! The worst we had ever seen! We lost our money. No refund for an untada le rooms
Stayed 1 night in Aug 2023
Response from Maria on Sep 11, 2023
Sorry for the unpleasant experience you had with us. Cheryl! Thank you for notifying us, and we will surely be working for the better guest experience. Regards, Maria

4/10 Poor

Paula

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Didn’t like nothing
Stayed 1 night in Aug 2023
Response from Eva on Sep 11, 2023
Hi, Paula! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Eva

2/10 Terrible

Quasheera

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My room was nasty asked several times for them to clean it and they didn’t it had roaches someone else’s dirty underwear broken dresser drawers dirty sink n mirror just absolutely disgusting and I have pictures and videos
Stayed 2 nights in Jun 2023
Response from Tim on Jun 26, 2023
Hi, Quasheera! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Alexander

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
Can't refund because I have made an mistake on booking it online
Stayed 1 night in Jun 2023
Response from Tim on Jun 21, 2023
Hi, Alexander! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely, we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

4/10 Poor

Carl

Disliked: Cleanliness, property conditions & facilities
This property was dirty and looked unsafe
Stayed 1 night in Jun 2023
Response from Tim on Jun 21, 2023
Hi, Carl! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim

8/10 Good

Qua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comforting
Stayed 3 nights in May 2023
Response from Ammy on May 24, 2023
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

10/10 Excellent

Tracy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great.
Stayed 2 nights in May 2023
Response from Ammy on May 24, 2023
Hi, Tracy! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

2/10 Terrible

Malissa

Stayed 3 nights in Apr 2023
Response from Barbara on May 18, 2023
Hi, Malissa! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 Terrible

Belinda

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I’m very disappointed, the picture on the browser has nothing to do with reality, the place does not feel secure the room was filthy, towels were dirty, curtains are in really bad shape.I have photos to proof that it was nothing compared to what it looks like on the ad. I would definitely not stay at any OYÓ hotel. I have pictures of the interior of the room and will be happy to share if this will help improve Expedia’s list of hotels and actual look of their rooms
Stayed 1 night in Apr 2023
Response from Ammy on May 4, 2023
Hi, Belinda! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

2/10 Terrible

brooke

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was terrible room was dirty the place was crappy
Stayed 3 nights in Apr 2023
Response from Ava on Apr 19, 2023
Never meant to disappoint you, Brooke! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Ava

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Myra

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was in a convenient area.
Stayed 3 nights in Apr 2023
Response from Tim on Apr 12, 2023
We are sorry the stay turned out to be an average one, Guestname! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

2/10 Terrible

Kasi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Ava on Apr 19, 2023
Hi, Kasi! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

8/10 Good

Marquavis

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Mar 2023

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always pleasant when I stay at this location. The location is pretty convenient and the rooms were clean.
Stayed 15 nights in Feb 2023
Response from Lisa on Mar 7, 2023
Hey, Daniel! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa

2/10 Terrible

Yolanda

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at OYO many times before and I was satisfied with everything. I know you get what you pay for and I’m not the picky type but this time was freaking HORRIBLE. I woke up at 4 in the morning to use the bathroom and roaches was coming from every angle in the room. Luckily I put all my bags in my car after my shower because if I didn’t I would’ve been bringing them home with me. Very Disappointed
Stayed 1 night in Feb 2023
Response from Maria on Feb 20, 2023
Hi, Yolanda! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Maria

2/10 Terrible

Jennifer

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting - do not stay here
This was the most disgusting hotel I’ve ever been at. I didn’t end of staying and got charged for my reservation even though he told me he would refund me. None of the rooms were clean. It smelled. There was construction going on after 9 pm. There was furniture all over the sidewalks and hallways. Mattresses chairs dressers. It was the most astonishing site and did not feel safe there. I requested a refund and no questions were asked. This place should not be allowed to have guests. It is not safe or even complete as a hotel.
Stayed 1 night in Feb 2023
Response from Ammy on Feb 14, 2023
Hi, Jennifer! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Shelby

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sketchy area.
Stayed 1 night in Feb 2023
Response from Ammy on Feb 14, 2023
Hi, Shelby! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.

2/10 Terrible

Kevin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like, dirty old buildings, front desk was like checking into a prison and when we got to our room, there was someone in it. We found another hotel to stay in that felt safe and was clean. Awful hotel, i cant believe it was even on your list. What can we do to get our money back, very dissappointed!
Stayed 1 night in Jan 2023
Response from Eva on Feb 7, 2023
Hi, Kevin! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

4/10 Poor

Willard

Disliked: Staff & service, property conditions & facilities
Not again
No room service during my stay. Ceiling leaked during rain. Bathroom door was falling off the hinges. bed needed replacing
Stayed 2 nights in Nov 2022
Response from Ava on Dec 9, 2022
Hi, Willard! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava

2/10 Terrible

Joey

Business traveler
Disliked: Staff & service
RIP OFF Outfit. Not business friendly
Terrible customer service. Not apparent that check in is not available until after midnight. Non refundable bookings through Hotels dot com The only actual phone # that you can find is a "Reservations Only" line that I waited over 20 minutes to get through on to have them hang up on me when I tried to get to a CS representative to assist me Do NOT book with this chain, and its enabler Hotels dot com Im letting the conpany I work for and the over 1000 transporters know and I am advocating boycotting this lame business model and the service where their BS hotels books through I am also contacting every other service that I see OYO listed on and let them know of my experience Theres a real reason why they are rated so low and Im piling on with 0 stars to add
Stayed 1 night in Oct 2022
Response from Ava on Oct 19, 2022
Something like this should not have happened, Joey! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ava

2/10 Terrible

Godsking

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was not more than three hiyrs even though i had booked in advance to sray the whole weekend. Reason is that it was unclean , unsafe, no privacy, very noisy. Its not a place for anyone who loves peace.
Stayed 3 nights in Aug 2022
Response from Jane on Aug 23, 2022
Hi, Godsking! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jane!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here!
Room was in terrible condition, towels were stained, dead bugs on the floor, TV did not work, toilet seat was broken OFF. Stains on the comforter, pillow cases were stained. The atmosphere outside the hotel was filthy and unsafe.
Stayed 1 night in Aug 2022

2/10 Terrible

Nigel

Stayed 1 night in Jul 2022
Response from Ammy on Aug 19, 2022
Hi, Nigel! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Tawfiqul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived they said, they cancelled my booking for no reason. Then I had to pay to stay for a night, as I drove from NJ to SC. On top of that the room was far from clean, smelled like weed. The bathroom was disgusting and not clean or hygienic to use. There where bugs and roaches all over. I just wanted to leave immediately. The only reason I stayed was because I was so tired as I drove 11 hours that day, otherwise would have canceled and left the place.
Stayed 1 night in Jul 2022

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Had no issues at all during my extended stay.
Stayed 28 nights in Jun 2022
Response from Ammy on Jul 27, 2022
Thank you for your appreciation, Daniel! We hope to give you a consistent service every time. Regards, Amelia.

2/10 Terrible

AL ANTHONY, albany

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst place we stay for 1 night. soon as we walk in the room it smell, mosquitoes, see a cockroach in the bathroom, too many garbage outside the property and so on. we are ready to leave soon as we see everything, but im too exhausted from a 15 hours drive. so we stay for few hrs and left first thing in the morning.
Stayed 1 night in Jul 2022
Response from Ammy on Jul 21, 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was the most disgusting place I seen in SC. The lobby stunk so bad of cat urine I couldn't breath. The guy working the counter was so rude. I ended up counting my losses on this room $52 just to turn around and wàlk out and drove 11 hours home.. DO NOT BOOK HERE SAVE YOUR MONEY!
Stayed 1 night in Jul 2022
Response from Ammy on Jul 21, 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Albert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not very clean , broken and run down motel terrible but customer service of staff is good
Stayed 1 night in Jun 2022
Response from Simon on Jun 29, 2022
Hi, Albert! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 Terrible

Johnny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
air condition did not work in the room. Room did NOT have any place to hang clothes. NO phone in the room. No ice container in the room. refrigerator worked poorly. Would NOT recommend anyone to stay there!
Stayed 1 night in May 2022
Response from Jane on Jun 23, 2022
Sorry for the hassle you faced, Johnny! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

2/10 Terrible

Jamie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Jane on May 18, 2022
Hi, Jamie! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

2/10 Terrible

Wade

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth staying at thats for sure and terrible service
Stayed 3 nights in May 2022
Response from Ammy on May 14, 2022
Hi, Wade! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia

2/10 Terrible

Tyler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022
Response from Jane on May 11, 2022
Hi, Tyler! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

2/10 Terrible

Keith

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Ammy on May 3, 2022
Hi, Keith! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

10/10 Excellent

Isaac

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was tight and very helpful. They the homies
Stayed 7 nights in Mar 2022
Response from Jane on Apr 13, 2022
Thanks for such a lovely review, Isaac! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel suck
The rooms were dirty, the bedding had cigarettes holes in them, towels looked dirty and stained, no trash can , no hot water, floors dirty, no phones, refrigerator was disgusting, one bed broken and sitting on floor. Fixtures layjng on cabinets. Over priced. Very seedy place. But there was electricity. Perfect for a sex worker
Stayed 1 night in Apr 2022
Response from Cheshta on Apr 5, 2022
Hi, Sarah! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

8/10 Good

Rolandra

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022
Response from Jane on Apr 3, 2022
Hi, Rolandra! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

2/10 Terrible

JESSICA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE PLACE!!
HOTEL WAS COMPLETELY DISGUSTING!! Dirty covers on bed! Dirty towels and washcloths!! Customer service was terrible and the cashier was completely disrespectful and rude!!
Stayed 1 night in Mar 2022
Response from Cheshta on Apr 2, 2022
Hi, Jessica! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Daquan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Smith on Feb 22, 2022
Hi Daquan, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Smith

4/10 Poor

Valerie

Business traveler
Liked: Cleanliness
One word no!
No.. no. A literal roach met on the radiator when I opened the door. No wash clothes on the room. It looked like an alley in the back of the building with the outside of the radiators/ heaters hanging off. It is obviously under renovations but it was so bad the obvious drug dealer was in front of the police but they were watching me like I was suspicious in my obvious work uniform.
Stayed 1 night in Feb 2022
Response from Jane on Feb 7, 2022
Hi, Valerie! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the bath room was nasty , the rooms around where I was staying was abandoned with windows bored up, trash in the stair case .
Stayed 2 nights in Dec 2021
Response from Cheshta on Dec 27, 2021
Apologies for the problems you had faced, Larry! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Seth on Dec 18, 2021
Hi Jennifer, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Seth

10/10 Excellent

Pirena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home 🏡
Very nice Kind Hearted Staff.
Stayed 2 nights in Nov 2021
Response from Cheshta on Nov 29, 2021
Thank you for rating us with such awesome words, Pirena! We will strive to keep up with your expectations always. Regards, Ivy

2/10 Terrible

Maren

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I travel for work, and I have stayed at dozens of cheap motels. My standards are low. This is by far the worst one I've ever stayed at. Everything was dirty. The shower floor, shower curtain, bathroom floor, bathroom counter all had stains and debris that could have easily been washed away. The bedroom floor was too dusty to walk barefoot on, and the bed smelled weird. The toilet wouldn't flush, and the cold/hot water was mislabeled in the shower. I also noticed a poorly patched hole in the ceiling. Despite motels getting a bad reputation in general, I've never stayed at a motel so blatantly unkempt. The cherry on top was that two men nearly got in a fistfight outside my window at 6 AM. Overpriced trash.
Stayed 1 night in Nov 2021
Response from Jon on Nov 24, 2021
Sincere Apologies, Maren! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Jon

8/10 Good

Jeff

Stayed 1 night in Nov 2021