Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | View from room

Reviews of SureStay Hotel by Best Western Manning

2.5 out of 5
SureStay Hotel by Best Western Manning
2816 Paxville Highway, Manning, SC

Reviews

8.4

Very Good

Rating 10 - Excellent. 480 out of 1002 reviews" "
Rating 8 - Good. 344 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 10, 2024
Dear Robert, Thank you for taking the time to share your rating with us. Your feedback is invaluable in our continuous efforts to enhance the guest experience. We're truly sorry that your stay fell short of expectations. Rest assured, we've thoroughly addressed the concerns raised with our housekeeping team to ensure that cleanliness and attention to detail remain our top priorities. If there are any specific areas you believe we could improve upon, please don't hesitate to reach out to us directly. We sincerely hope to have the opportunity to welcome you back for a more fulfilling stay in the future.

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Dear James, Thank you for taking the time to rate your recent stay with us. While we appreciate your feedback, we're genuinely sorry to see that your experience fell short of expectations. Your satisfaction is our top priority, and we regret if any aspect of your stay did not meet your needs. We want to assure you that we take all guest feedback seriously, and we have already spoken with our housekeeping team to address any issues that may have impacted your stay. If there are any specific concerns or areas where we can improve, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

6/10 Okay

Jeong Hee

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It is ok for the short term stay.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Dear Jeong Hee, Thank you for taking the time to share your feedback with us. We appreciate your acknowledgment of our hotel being suitable for short-term stays. However, we also understand that there may have been aspects of your experience that fell short of your expectations. We've already engaged with our housekeeping team following your review to ensure that any issues are promptly addressed and improvements are made to enhance the overall guest experience. Your comments are valuable to us as they help us identify areas for improvement and strive for excellence in our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

Nichole

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really pleased with this hotel it was close enough to everything.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on Apr 5, 2024
Dear Nichole, We're thrilled to hear about your fantastic experience at our hotel! Your glowing review truly brightens our day. It's wonderful to know that our convenient location added to the enjoyment of your stay, making everything easily accessible. We're committed to providing our guests with exceptional service and a memorable stay, and we're delighted to see that reflected in your feedback. We can't wait to welcome you back for another unforgettable stay soon!

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 3, 2024
Hi Lloyd,It makes us happy that you gave your stay with us a good 4 out of 5! Even though you didn't say anything specific, your good review says a lot. Thank you for shopping with us, and we hope to see you again soon for another great experience. We want you to be happy, and we're here to make sure that every visit goes above and beyond what you expect. We're glad you picked our hotel.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Dear Richard, Wow, what an awesome rating! We're glad to see that you've given us a perfect 5 out of 5 score. It's like hitting the jackpot!Your feedback means the world to us, and while you didn't leave a comment, we can only imagine that your stay must have been nothing short of spectacular. We're delighted that we were able to provide you with such a fantastic experience from start to finish.We're always here to ensure that every aspect of your stay exceeds your expectations, so if there's anything specific you loved or any suggestions you have for us to make your next visit even more memorable, please don't hesitate to reach out.Thanks again for choosing us, and we can't wait to welcome you back for another incredible stay soon!

10/10 Excellent

Christopher, Brewster

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the 24-hour front desk, as we needed to check in after 1:00 a.m. The woman who helped us was very nice and helpful and got us settled in quickly. Great inexpensive option right off 95.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Dear Christopher, What an absolute delight to read your glowing review! A perfect 5 out of 5 rating? That's music to our ears!We're thrilled to hear that our 24-hour front desk was just what you needed for your late-night check-in. Our team is always here to ensure a smooth and hassle-free experience, no matter the hour. It's fantastic to know that our wonderful staff member was able to assist you with such kindness and efficiency—it's what we strive for every day!And we're so glad you found us to be a great inexpensive option conveniently located off 95. Providing excellent value for our guests is super important to us, so hearing that we hit the mark for you is fantastic.Thank you for choosing to stay with us and for sharing your positive experience. We can't wait to welcome you back for another wonderful stay in the future!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 12, 2024
Dear Ryan, Woo-hoo! A perfect 5 out of 5 rating! Thanks a million for sharing your experience with us, even if you didn't leave a comment. We're absolutely thrilled that you had such a stellar time during your stay.Your satisfaction is our ultimate goal, so knowing that we hit the mark makes our day! If there's anything specific that stood out to you or any suggestions you have for making your next stay even more fabulous, we're all ears.

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean and a good value
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 25, 2024
Dear Rhonda, We're happy to hear about your fantastic experience at our hotel! A sparkling 5 out of 5 rating for cleanliness and value? That's music to our ears! Your satisfaction is our top priority, and knowing that we hit the mark with both cleanliness and affordability fills us with joy. We're dedicated to providing a top-notch experience for all our guests, and it's wonderful to see that reflected in your review. We can't wait to welcome you back for another incredible stay!

10/10 Excellent

Dejan

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 24, 2024
Hi Dejan,Thank you for being our guest at Sure Stay Hotel by Best Western Manning. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lady at the front desk was very good!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 23, 2024
Dear Holly, What an absolutely delightful review! We're thrilled to hear you had a fantastic experience with our lovely lady at the front desk. She's truly a gem, isn't she? Your glowing feedback is like music to our ears, and it's guests like you who make our day brighter. We can't wait to welcome you back for another exceptional stay!

10/10 Excellent

Charlene

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 5, 2024
Hi Charlene!Our joy was heightened when we saw your perfect score! Satisfaction is very important to us, and we're glad you had a good time during your stay. If there's anything in particular that stood out to you, or if you have any ideas for how to make your next visit even better, please don't hesitate to let us know. Looking forward to having you back for another great stay!

8/10 Good

Almeretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was more parking and not so much noise on checkout day
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 26, 2024
Dear Almerreta,We are very sorry to hear about your parking experience and the noise at checkout. Your comfort is of the utmost importance to us and we are disappointed to hear that we did not meet your expectations in these matters. We understand that finding a suitable parking space can be difficult and apologize for any inconvenience. Furthermore, we are committed to ensuring a peaceful stay for all guests, and we apologize for the noise caused at checkout. Your feedback is invaluable to us and we will definitely consider it to improve our services. We hope to have the opportunity to welcome you back and provide you with a much better experience..

6/10 Okay

Christina

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was dated. The paint in the bathtub was cracked and peeling. The room lacked tissue and a hand-soap holder. The bath towels were small and coarse. The room had a very nice, big TV which was easy to use. It also had a small refrigerator. The room was clean. Breakfast was adequate but not great.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 20, 2024
Dear Christina,I'm truly sorry to hear about your experience at our hotel. Your feedback is invaluable to us, and we sincerely apologize for the issues you encountered during your stay. We understand the importance of a comfortable and well-equipped room, and it's disappointing to hear that we fell short in several areas, including the condition of the bathtub, the lack of amenities like tissue and a hand-soap holder, and the quality of the towels. Rest assured, we will address these concerns promptly to ensure a better experience for our future guests. We're glad to hear that you appreciated the TV and refrigerator in the room, as well as the cleanliness. As for breakfast, we will certainly take your comments into consideration to improve the quality and variety for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 Poor

Dave

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 20, 2024
Dear Dave,We're truly sorry to see your experience fell short of expectations. Your feedback is valuable to us, and while we wish we knew more about your stay to address any issues, we understand everyone's experience is unique. Our goal is always to provide exceptional service and comfort, and we're disappointed we missed the mark with you. Please know your concerns are taken seriously, and we're committed to continually improving to ensure all our guests have a memorable stay. If there's anything specific you'd like to share with us to help us better understand your experience, please don't hesitate to reach out.

10/10 Excellent

Beth

Traveled with family
Liked: Amenities
Clean and nice but wary travelers like us. We slept well.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 19, 2024
Hi Beth!We're thrilled to hear that you found our hotel clean and comfortable during your stay! Providing a cozy and welcoming environment for our guests is always our top priority. It's wonderful to know that you were able to rest well and recharge for your adventures. Your satisfaction means the world to us, and we're grateful for your kind words. Should your travels bring you back this way, we'd be delighted to host you again and ensure your experience is just as enjoyable!

6/10 Okay

Jose

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 21, 2024
Dear Jose,We're grateful for your feedback, and we want to ensure every aspect of your stay exceeds expectations. While we're pleased to see you've rated us a 3 out of 5, we noticed there was no specific comment provided. We're here to listen and address any concerns or suggestions you may have. Your insights are invaluable in helping us enhance our services and ensure every guest enjoys a remarkable experience. Please feel free to reach out to us directly with any further details you'd like to share. We hope to welcome you back soon for a truly exceptional stay.

8/10 Good

Brad, Middletown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ckean and quiet
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 17, 2024
Hi Brad,Thank you for choosing Sure Stay Hotel by Best Western Manning. We're delighted to hear that you found our hotel clean and quiet during your stay. Maintaining a tranquil environment and ensuring cleanliness are top priorities for us, and it's rewarding to know that our efforts were appreciated. Our team works diligently to uphold these standards to provide all our guests with a comfortable and enjoyable experience. Your positive feedback motivates us to continue delivering exceptional service.

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the night. Very clean and comfortable.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Dear Scott, What a fantastic review! We're thrilled to hear that you had such a wonderful experience at our hotel. It's fantastic to know that you found our accommodations to be not only clean but also exceptionally comfortable. Providing a cozy and welcoming environment for our guests is always our top priority, and it's incredibly rewarding to hear that we hit the mark with you. We hope to have the pleasure of welcoming you back for another fantastic stay soon!

10/10 Excellent

Gabriella

Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Mar 20, 2024
Hi Gabriella!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 29, 2024
Hi John,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Thomas

Traveled with partner
Liked: Amenities
This was an excellent economy accommodation. We were completely satisfied with the service, cleanliness of the room, courtesy of the staff & the quality of the breakfast. Definitely recommended for an overnight stop just off I-95.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 26, 2024
Hi Thomas!We are pleased to hear about your wonderful stay at our hotel! It thrills our hearts to hear that our economy accommodations fulfilled your expectations, and that you were pleased with our service, room cleanliness, staff civility, and the exquisite quality of our breakfast. Your advice for an overnight stay right off I-95 means everything to us! We attempt to make all of our visitors feel welcome and comfortable, and it appears that we were successful with your stay. We look forward to welcoming you back for another lovely visit in the future! Safe travels, and thank you for picking our hotel!Sure Stay Hotel by Best Western Manning

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The property was close to the highway and gas stations
Response from Guest Relations Specialist on Jan 27, 2024
Hi James,We appreciate the time you took to share your experience with us. We're delighted to hear that our hotel's convenient proximity to the highway and gas stations met your expectations. Our strategic location aims to provide ease of access and convenience for our guests, ensuring a seamless travel experience. We constantly strive to enhance our guests' satisfaction, and it's gratifying to learn that our efforts align with your preferences. Your feedback encourages us to maintain our commitment to delivering a positive stay for all our guests. Thank you for choosing Sure Stay Hotel by Best Western Manning and we look forward to welcoming you back in the future.

8/10 Good

Keith, Greensboro

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 23, 2024
Dear Keith,We appreciate your decision to award us a 4 out of 5 rating, and while we're pleased to hear that your overall experience was positive, we also acknowledge that there might be aspects we can improve upon. Your satisfaction is our top priority, and we would love to better understand your experience to address any concerns you may have had. Our team values your feedback, and we encourage you to share more details with us so that we can continue to enhance our services. We genuinely appreciate your patronage and look forward to welcoming you back for an even more enjoyable stay in the future.

4/10 Poor

Kathy

Disliked: Staff & service, amenities
The staff was terrible. Unfriendly. I am very upset to find out this was an outdoor unit. I refuse to stay in these but if it was in the description I sure didn’t see it. Since I prepaid there was no way to get out of it. Also, another person signing in didn’t see it either. The grounds were clean but the noise from cars and unpacking was horrible, I got very little sleep.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 20, 2024
Hi Kathy,We sincerely apologize for any inconvenience you experienced during your stay with us. Our team strives to provide excellent service, and we regret to hear that your interactions with our staff fell short of your expectations. We understand the importance of accurate information, and we will certainly review our descriptions to ensure clarity regarding the outdoor unit. While we appreciate your acknowledgment of the clean grounds, we are genuinely sorry for any disturbances caused by external factors. Your feedback is valuable, and we will use it to improve our communication and guest experience.

8/10 Good

Jerry, Durham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 22, 2024
Hi Jerry,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again at Sure Stay Hotel by Best Western Manning soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 15, 2024
Hi Michael,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you at Sure Stay Hotel by Best Western Manning again soon.

10/10 Excellent

Dominique

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 13, 2024
Hi Dominique,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again at Sure Stay Hotel by Best Western Manning soon.

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 13, 2024
Hi Jennifer,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back at Sure Stay Hotel by Best Western Manning soon.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 12, 2024
Hi Linda!We appreciate your 8 out of 10 rating, and while we're pleased that you found aspects of your stay positive, we also noticed there were no specific comments provided. Your satisfaction is our top priority, and we would love to learn more about your experience to ensure we address any concerns you may have had. Our team is here to assist and enhance your future visits, so please feel free to reach out and share additional details. We value your perspective and look forward to the opportunity to exceed your expectations on your next stay.

10/10 Excellent

Yeongsook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room^^
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 10, 2024
Hi Yeongsook!We're glad to hear that you found our accommodations to be spotless during your visit! It warms our hearts to know that our commitment to preserving the environment has had a good impact on you. We feel that a clean and pleasant room sets the tone for a positive visit, and we are delighted that this part of your stay exceeded your expectations. Your wonderful remarks inspire us to keep providing outstanding service, and we look forward to welcoming you back for another fantastic stay in the future.Sure Stay Hotel by Best Western Manning

8/10 Good

Dineshkant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, quiet, comfortable room, comfortable bed, easy parking, friendly staff, average breakfast.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 10, 2024
Hi Dineshkant!We're absolutely delighted to hear that you had a pleasant stay with us! It warms our hearts to know that you found our hotel to be a peaceful oasis, with a comfortable room that provided the perfect retreat. Our team strives to create a welcoming atmosphere, and we're thrilled that you experienced the warmth of our friendly staff. We understand the importance of a good night's sleep, and we're pleased to hear that our beds contributed to your comfort. While we're sorry to hear that the breakfast was deemed average, we appreciate your honest feedback and will certainly use it to enhance our offerings. We can't wait to welcome you back for another delightful stay – and maybe surprise you with an even more scrumptious breakfast experience!

4/10 Poor

Marypat

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 10, 2024
Dear Marypat,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and I want to express my sincere apologies that your experience fell below expectations, as indicated by your 4 out of 10 rating. We understand the importance of each guest's satisfaction, and we are committed to addressing any concerns you may have had during your stay. Your comfort and happiness are our top priorities, and we would welcome the opportunity to learn more about the specific issues that led to your rating. Please feel free to reach out to our customer service team so that we can better understand your experience and work towards improvements. We value your feedback and hope to have the chance to make amends in the future.

4/10 Poor

John

Liked: Cleanliness, staff & service, room comfort
Pretty good
This hotel is quite convenient and overall in pretty good shape. I checked in on New Years Eve day and the front desk was quite busy so check in took longer than it normally would. Then when I got to my room the door key would not work so I had to go back to the office to wait again. The girls at the desk were doing the best they could and were quite friendly. When I got back to the room the key worked but the door was difficult to latch without slamming it quite hard. It is quite easy to hear your neighbors in this hotel and would be much nicer with a little more quiet. Overall a good one night stay on my way to Florida and will stay again. With a little care here and there it could be great!
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 3, 2024
Dear John, Thank you for choosing our hotel and for taking the time to share your experience. We appreciate your positive rating and are pleased to hear that you found our hotel convenient and in pretty good shape. We sincerely apologize for the inconvenience you faced during check-in, and we appreciate your understanding regarding the door key issue. Your feedback about the noise level and the difficulty with the door latch is duly noted, and we assure you that we will address these concerns promptly to enhance the overall guest experience. We are committed to providing a great stay, and your insights are invaluable in helping us achieve that goal. We look forward to welcoming you again, and we will strive to make your future stays even more enjoyable.

6/10 Okay

Joseph

Traveled with family
The coffee is good
Stayed 1 night in Dec 2023
Response from Guest Relations Management | 569301 on Jan 3, 2024
Dear Joseph, Thank you for sharing your thoughts on your recent stay with us. We're delighted to hear that you enjoyed our coffee; however, we notice that your overall rating is 3 out of 5. We genuinely value your feedback, and we would love to learn more about your experience to ensure we meet all your expectations in the future. If there are specific areas where we fell short or improvements you'd like to suggest, please feel free to reach out. Your insights are crucial to our ongoing efforts to enhance our services and provide the best possible experience for our guests. We hope to welcome you back soon for an even more satisfying stay.

10/10 Excellent

Corinne

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 22, 2024
Hi Corinne,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you at Sure Stay Hotel by Best Western Manning again soon.

10/10 Excellent

ALEX

Stayed 1 night in Dec 2023
Response from Guest Relations Management | 569301 on Jan 3, 2024
Dear Alex, Thank you for taking the time to leave a positive review and awarding us a perfect score of 5 out of 5. Your satisfaction is our utmost priority, and we are delighted to hear that your experience met or exceeded your expectations. We appreciate your support, and if there are any specific aspects of your stay that stood out or if you have any suggestions for improvement, we would love to hear more. Our team is committed to providing exceptional service, and we look forward to welcoming you back for another wonderful stay.

8/10 Good

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi Gabriel,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back at Sure Stay Hotel by Best Western Manning in the future.

6/10 Okay

Alan K

Liked: Cleanliness, staff & service
Nice hotel but…
This hotel was very nice. Rooms were refurbished & comfortable enough but their linens were not so good. Towels were very thin & hard. The blankets on our bed was shredded with holes in it. Everything else was good. Just a few improvements would get it a 4-5 star
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi Alan,We appreciate your positive feedback on the overall experience at our hotel, especially noting the recently remodeled and comfortable rooms. We apologize for any inconvenience caused by the quality of our linens; your feedback is invaluable as we continuously strive to enhance our guests' stay. Rest assured, we are addressing the concerns you raised about the towels and blankets, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.

8/10 Good

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large, comfortable, clean room. Close to restaurants, gas stations and highway. Breakfast seating area is small and they ran out of some items fairly early. Good value hotel.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi Jacqueline,We appreciate your positive feedback regarding the large, comfortable, and clean room, as well as the convenient location near restaurants, gas stations, and the highway. Our commitment to providing a comfortable stay is a top priority, and we're pleased to hear that you found value in your experience with us. Regarding the breakfast seating area and the availability of some items, we apologize for any inconvenience and assure you that we continuously strive to enhance our services. Your insights are valuable, and we hope to welcome you back at Sure Stay Hotel by Best Western Manning for an even more enjoyable stay in the future.

8/10 Good

Walter

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi Walter,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again at Sure Stay Hotel by Best Western Manning soon.

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 30, 2023
Hi Kathy,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improve driveway entrance!
They did a good job updating the rooms, except they need more lighting. Also the driveway leading into the hotel needs to be fixed . One part of the curb is raised up and hard to see especially at night. My tire hit the high part of the curb to give us a big bounce, but luckily didn’t blow the tire . The raised part of curb needs to be painted or a sign put up there.
Stayed 1 night in Dec 2023
Response from Guest Relations Management | 569301 on Dec 30, 2023
Dear Robert, What a pleasure it was to receive your detailed feedback! We're absolutely thrilled to hear that you found our updated rooms up to par, and we truly appreciate your keen observations. Your suggestion about the lighting is duly noted, and we'll make sure to shed some more light on that matter! As for the driveway, we're on it! Rest assured, our team is already looking into addressing the raised curb issue to ensure a smooth entrance, day or night. We can't thank you enough for bringing this to our attention, and we're committed to making your next stay even more enjoyable. Looking forward to welcoming you back for another fantastic experience!

4/10 Poor

Tracie

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 31, 2024
Dear Tracie, Thank you for taking the time to share your feedback with us, though we're disheartened to see your 2 out of 5 rating without specific comments. We genuinely value your opinion, and your satisfaction is our utmost priority. If there are any specific concerns or aspects of your stay that left you dissatisfied, we would greatly appreciate additional details so that we can address them promptly and ensure a more enjoyable experience for you and future guests. Your insights are invaluable, and we are committed to making improvements based on your feedback. Please feel free to reach out to our guest relations team directly, as we are here to listen and enhance your overall impression of our hotel.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean and safe. Obviously a lower star hotel,but the cost is worth the stay.
Stayed 1 night in Dec 2023
Response from Guest Relations Management | 569301 on Dec 28, 2023
Dear Shannon, We're delighted to hear about your positive experience during your recent stay with us! Achieving a 4 out of 5 rating is fantastic, and we're delighted that you found our facility clean and safe. We understand that cost is an important factor, and we're thrilled to know that you found the value of your stay worth every penny. Your feedback is invaluable to us as we strive to provide exceptional experiences for our guests. We look forward to welcoming you back for another memorable stay, filled with warmth, cleanliness, and outstanding service!

8/10 Good

Melissa

Stayed 1 night in Dec 2023
Response from Guest Relations Management | 569301 on Dec 28, 2023
Dear Melissa, We are overjoyed to see your outstanding rating of 4 out of 5! Even though we didn't hear from you specifically, your feedback says volumes, and we're happy to hear that you had a great time staying with us. We value your feedback and thank you for taking the time to share your experience. Your happiness is our first concern. Our staff is committed to giving you outstanding service, and we want to have you return soon for an even more enjoyable visit. We're excited to have you back with us and toast to your good energy!

8/10 Good

Bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly hotel! Pet friendly!
Very clean rooms and friendly staff. Sadly, walls are thin and we got loud noise from both sides at all hours into the night and morning. Will stay again but may ask for different location, perhaps to help with noise.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 25, 2023
Hi Bryan,We appreciate your positive feedback regarding our clean rooms and friendly staff. It's rewarding to hear that you would consider staying with us again. Regarding the noise concerns, we sincerely apologize for any inconvenience you experienced. We constantly strive to improve our guests' experiences, and we'll certainly take your feedback into consideration for future enhancements. We hope to have the opportunity to welcome you back at Sure Stay Hotel by Best Western Manning for an even more enjoyable stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value. Convenient place to stop off of 95. Good service in all regards. A good breakfast. The only negatives. Breakfast seating was a bit tight. The thermostat in the room seemed to be off on the room temp.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 25, 2023
Hi Michael,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be good value and a convenient stop along Interstate 95. It's fantastic to know that you experienced excellent service across the board and enjoyed our breakfast offerings. We appreciate your observations regarding breakfast seating and the room thermostat, and we'll certainly look into these matters to ensure an even more comfortable stay for our guests in the future. Your insights are valuable to us as we strive to enhance the overall guest experience. Thank you for choosing Sure Stay Hotel by Best Western Manning, and we hope to welcome you back in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a little sound proofing
Stay was ok wall are very thin if you're a light sleeper be prepared guest next door sounded like he was sitting in our room very early in morning and quite loud
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 23, 2023
Hello,We appreciate the feedback regarding your recent stay at our hotel. We regret any inconvenience caused by noise disturbances from neighboring rooms. Please be assured that we take guest comfort seriously, and our team is consistently working to address issues like sound insulation to enhance the overall experience. We understand the importance of a peaceful night's sleep and will continue to explore ways to minimize any disturbances for our valued guests. Thank you for bringing this to our attention.

10/10 Excellent

Pat

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Latita is the best! Very friendly and she has a very welcoming smile for travel weary customers. We liked our stay but 2 things would have made it better: 1) blankets for the bed 2) the smell on entering the room was not pleasant - we did get used to it but it took a while. Maybe use a better deodorizer?
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 23, 2023
Hi Pat,We appreciate your positive feedback on Latita's excellent customer service and welcoming demeanor. and it's wonderful to hear that you enjoyed your overall stay with us. Regarding your concerns about the lack of blankets and the room's initial scent, we apologize for any inconvenience. We value your input and will certainly take it into consideration as we continuously strive to enhance the guest experience. Thank you for choosing Sure Stay Hotel by Best Western Manning, and we hope to welcome you back in the future.