Ratings based on 285 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2014
Pros: Locatie and shuttle service.
Cons: Would like to see a self washing room with washer and dyer. Also complemantary breakfast like the Hampton Inns would be great.
Location: Sawgrass Mills Mall........ great for shopping.
Nice staff and we felt very welcome. The shuttle service was fast and great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to BB&T

Posted Nov 18, 2014
Pros: The staff - all great. Great location.
Cons: Rooms need work - but they were adequate and comfortable. Wifi was also adequate.
Location: BB&T and Sawgrass Mills if you are into that. Gourmet dining is 15-25 minute drive - depending on your tastes.
Room was adequate and clean. Stayed as close proximity to BB&T. Great drop off and pick up service for BB&T and close by restaurants. Not the DoubleTree's fault, but the area is thin on gourmet dining. One night stand had two front broken legs and listed heavily. There were 2 lightweight safes; neither one bolted down; and both could easily be carried away. Nice half size refrigerator. Cookies and coffee always a nice touch. Staff at counter, shuttle, and inside bar very customer focused.
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved the room,comfy bed, fabulous covers!

Posted Nov 10, 2014
Pros: The comfy bed was amazing! The decor nice.
Cons: Being told the same information about a shuttle, checkin/checkout times, and that you have to use your key to use the elevator!
Location: Lots to do in walking distance.
Enjoyed my stay. Hotel staff on arrival were not as engaging, kind, told me different information than when booking, hotel staff on checkout were amazing! Loved the place.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom caribbean

Hotel close to Sawgrass Mills Shopping Mall

Posted Nov 9, 2014
Generally ok hotel. Nothing spectacular though. Staff were just ok. For the money spent I thought the room would have been a little bigger.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom GA.

Close to a big mall.

Posted Nov 2, 2014
I liked because it is very close to Sawgrass mill mall. I spent good time and overall I slept very good. The pool is open 24 hous, clean and warm water.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to the Sawgrass Mill Mall

Posted Oct 31, 2014
Pros: The shuttle for sure
Cons: quicker response on shuttle request is appreciated
Location: the mall is the only interesting thing in the neighborhood
The only reason we picked this hotel is the possibility to get a shutte from the hotel directly to the mall but also to other shops like Walmart. Unfortunately the transportation did not went so smooth this time. One day we had to wait for over one hour to be picked up without reason. It was not particularily busy and the driver claimed he could not find us. (We stood in front of the main entrance!). But furthermore a pleasant hotel with all basic provisions you may need. We found the roomservice rather limited and pretty expensive. The complimentary cookies are a nice touch.
1 out of 5
by A verified traveler

Posted Oct 27, 2014
Was turned away due to having pets. I was told they don't take pets
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2014
Good location for shopping. Close to Walmart, Sawgrass Mills Mall, Best Buy Plaza etc. and the hotel shuttle takes and picks you up go from all those places.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 10, 2014
Perfect location for shopping mall. Great service and the best cookies!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 1, 2014
Excellent location. The hotel and staff are nice and friendly.