Exterior

Reviews of La Quinta Inn & Suites by Wyndham Sunrise

2.5 out of 5
La Quinta Inn & Suites by Wyndham Sunrise
13600 Nw 2nd St, Sunrise, FL

Reviews

6.8
Rating 10 - Excellent. 434 out of 1618 reviews" "
Rating 8 - Good. 411 out of 1618 reviews" "
Rating 6 - Okay. 296 out of 1618 reviews" "
Rating 4 - Poor. 208 out of 1618 reviews" "
Rating 2 - Terrible. 269 out of 1618 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Enzo

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
When we first got there on Saturday night around 9:00 p.m. the room was damp and had a stench. We had to leave the door open and the air going to make it better. While walking around the room without shoes on,it felt like there were crumbs or ? On the carpet. I used 2 pieces of tissue(Kleenex ) and the box was empty. I had to go ask for more and that was about 10 mins after we arrived. We assumed the room would be cleaned the next day as we had to leave early for the Panther game. Upon returning Sunday night. The room was not touched all towels and everything that was used still in the same place. Each day we had to keep reprogramming our key card as it would not work.everyday. Monday we left early again for the day to FTa.Lauderdale beach only to come back at 7 pm into the same situation with no new clean towels or garbages emptied. Tuesday we finally had to ask them to clean the room. We waiting most of the day, they finally came in about 2:30 pm and just sprayed something on the carpet. No vacuuming. We went out to the pool to wait and have a swim but that was even more of a disaster. Every chair was broken , missing straps, holes in the metal. The pool was disgusting, it had not been cleaned the whole time we were there as the same branches and garbage that were inthe pool on Sunday morning were-stil in it. I will attach photos if possible when I finish. There was not enough water in the pool to circulate as it was about 6 inches too low.
Stayed 4 nights in Apr 2024

8/10 Good

Daviana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, staff very kind, good breakfast.
Stayed 4 nights in Apr 2024
Response from Manager on Apr 25, 2024
Hello Daviana,We are delighted to hear that you enjoyed our convenient location, friendly staff, and delicious breakfast offerings. We appreciate your positive feedback and hope to welcome you back again in the future for another enjoyable stay.

4/10 Poor

Yolanda

Liked: Staff & service
Disliked: Cleanliness, amenities
Front desk lady was nice. However microwave over was very dirty and no housekepping available on Sunday. I couldnt use it.
Stayed 1 night in Apr 2024
Response from Manager on Apr 24, 2024
Hello Yolanda,We appreciate your kind words about our front desk staff. We apologize for any inconvenience caused by the state of the microwave and the lack of housekeeping on Sundays. Your feedback is valuable and will be shared with the relevant teams for improvement in the future.

4/10 Poor

jeff, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello jeff,We appreciate you choosing to stay with us and value your experience. Please feel free to reach out to us with any feedback from your recent stay so we can address any concerns you may have had. Your satisfaction is our top priority.

10/10 Excellent

Victor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was fantastic. Quick and seamless.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Victor,We are delighted to hear that you had a fantastic check-in experience with us. Our team strives to provide efficient and smooth service for all our guests. If you have any further feedback or need assistance, please don't hesitate to reach out to our management team. Your satisfaction is our priority.

2/10 Terrible

Rajesh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst property ever stayed, very old and poor state of the rooms , don't know why they are going on using this chains name.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Rajesh, We're sorry to hear about your experience. We value all feedback and will address your concerns with the team for improvements. Thank you for sharing your thoughts with us.

8/10 Good

Dewitt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Dewitt, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 Poor

TITO

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad WiFi
Stayed 4 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello TITO,We regret to hear about the inconvenience you experienced with the WiFi during your stay. Your feedback is valuable to us, and we will share your comments with our team for future improvements. Thank you for bringing this to our attention.

6/10 Okay

hollis

Disliked: Amenities
Not good 😐
Stayed 5 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello hollis, We appreciate your feedback and regret to hear that your stay fell short of expectations. Please know that your comments will be shared with the team. Thank you for bringing this to our attention.

8/10 Good

Delisa

Traveled with partner
Liked: Staff & service
I loved watching the ducks swim late hours and admiring the water fountain as a family and I didn’t like the condition of certain paint and cleanliness conditions espically in the room and most especially lack of security because a gentleman came in argue with one of the front desk agent and basically if it was to get ugly security wasn’t there to help her!
Stayed 4 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Delisa, We're glad to hear you enjoyed the serene atmosphere of the duck pond and water fountain. Your feedback on cleanliness and paint conditions is duly noted for further improvement. The safety and security of our guests and staff are a top priority, and we will address your concerns accordingly.

10/10 Excellent

Retchie Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Retchie Mae,We are delighted to hear you enjoyed your stay with us! Please feel free to reach out if there is anything else we can assist you with.

2/10 Terrible

Maguerre

Business traveler, Traveled with family
Bad room are terrible found cracoach in the room
Stayed 4 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Maguerre, We're sorry to hear about your experience. We encourage guests to reach out to our management team directly to address any concerns following their stay. Thank you for your feedback.

2/10 Terrible

Monica

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first night I got a smell of marijuana under the door ( I told the girls at the front desk, they informed us that they had received several complaints, they were very kind and had given a solution to the issue). The room smelled like a dog, the mattress on the sofa bed is old, broken and stained. The bathroom door handle didn't work. My daughter found an insect or something between the sheets. The staff was always friendly and apologized for the discomfort.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 14, 2024
Hello Monica,Thank you for sharing your feedback with us. We appreciate your comments and will address them with the relevant teams to ensure a better experience for our future guests. Your concerns are important to us, and we will work to improve our services continuously.

10/10 Excellent

KIRK

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Close proximity to Sawgrass Mall
Stayed 5 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello KIRK,We're glad to hear that you found our hotel to be conveniently located near Sawgrass Mall. If you have any other feedback or suggestions for your next stay, feel free to reach out to us. Thank you for choosing to stay with us.

2/10 Terrible

Luke

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disgusting
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Luke, We are sorry to hear about your experience and appreciate your feedback. Our team aims to provide a clean and comfortable environment for all guests. Should you wish to discuss your stay further, please don't hesitate to contact our management team directly.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Una buena opción
Stayed 3 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Juan,We appreciate you choosing to stay with us. Your feedback is valuable, and we hope to welcome you back in the future. Thank you for sharing your experience with us.

2/10 Terrible

Nodia

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Carpets dirty and sofa had huge rips.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello Nodia, We're sorry to hear about your experience with the cleanliness of the carpets and the condition of the sofa during your stay. Your feedback is important to us in maintaining our standards, and we will address this with our team for improvement. Thank you for sharing your thoughts with us.

4/10 Poor

Thomas, Tampa

Disliked: Cleanliness, amenities, property conditions & facilities
Stinky and dated
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Thomas,We regret to hear about your experience and appreciate your feedback. Please feel free to reach out to our management team with any further concerns.

10/10 Excellent

Coral

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Isha at the front desk was exceptionally great! What we didn’t like the bed(mattress) in our room was TOO HARD, other than that we love Laquinta Sunrise!
Stayed 4 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Coral,We are glad to hear that you had a positive interaction with Isha. We appreciate your feedback regarding the bed and will share this with our team for future improvements. We hope you had an overall enjoyable stay at La Quinta Sunrise!

6/10 Okay

John

Property could use a refreshing.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello John,We appreciate your feedback and will share your suggestions with our team for future improvements. Thank you for choosing our hotel for your stay.

4/10 Poor

Henry

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property was close to Sawgrass, which was a plus. However the room was not the best. The tissue holder in the bathroom was falling of the wall. The inside of the room door seemed as though something was chewing at it. The curtains were very dirty. There were food packages under the bed when we arrived. The room never got cleaned while we were there.
Stayed 7 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello Henry,Thank you for sharing your experience with us. We appreciate your feedback and will address the issues you've mentioned to ensure improvements are made. Our team strives to provide a comfortable stay for all our guests. We apologize for any inconvenience caused during your visit and will work diligently to prevent such occurrences in the future.

10/10 Excellent

LITZY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 4 nights in Mar 2024
Response from Manager on Apr 12, 2024
Hello LITZY,We are pleased to hear that you found our property to be enjoyable. Your feedback is valued, and we hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

shanell

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Isha’s hospitality and customer service was great, I recommend this location
Response from Manager on Apr 12, 2024
Hello shanell,We appreciate your positive feedback on Isha's hospitality and our customer service. We strive to provide exceptional experiences for all our guests. Your recommendation means a lot to us!

6/10 Okay

Anna Mirelle

Traveled with group
Disliked: Amenities
I wouldn’t recommend this location, the hotel is a bit run down, WiFi reception is terrible if you aren’t in the center of the building. Went to make a cup of tea and the Hot water was brown out of the machine.
Stayed 1 night in Mar 2024
Response from Manager on Apr 10, 2024
Hello Anna Mirelle,We appreciate your feedback and regret to hear about your experience. We always strive to ensure our guests' satisfaction and apologize for any inconvenience. Your comments will be shared with the relevant departments for further review and improvement.

6/10 Okay

Deena

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although clean with pleasant staff, the rooms were run down, the bed uncomfortable, and the carpet was dirty the facilities need an upgrade
Stayed 4 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello Deena,Thank you for sharing your feedback with us. We appreciate your compliments regarding our cleanliness and staff. We take all guest comments into consideration for future improvements. If you have any further concerns, please do not hesitate to reach out to our management team.

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff on point good service
Stayed 4 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello Jessica,We are delighted to hear that you found our staff accommodating and enjoyed our service during your stay. Your feedback is greatly appreciated and we hope to welcome you back in the future.

8/10 Good

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello Joseph,We are thrilled to hear that you enjoyed your stay with us! Please don't hesitate to contact us directly if you have any further comments to share. We look forward to welcoming you back soon!

2/10 Terrible

Gabriella

Disliked: Staff & service, property conditions & facilities
The room I had the toilet seat was completely broken and It’s not right I had no one to service the issue or get my money back for an uncomfortable stay.
Stayed 1 night in Mar 2024
Response from Manager on Apr 10, 2024
Hello Gabriella,We appreciate you bringing this to our attention and apologize for any inconvenience caused during your stay. Please contact our management team directly to discuss your concerns further and for any potential resolution. Your feedback helps us improve our services for future guests.

10/10 Excellent

Eduardo, Rotonda West

Traveled with family
Liked: Cleanliness, staff & service, amenities
old and feeling on the 60 sad very sad
Stayed 1 night in Mar 2024
Response from Manager on Apr 10, 2024
Hello Eduardo,We are disappointed to hear that your experience did not meet your expectations. Your feedback is valuable to us for making improvements. Thank you for sharing your thoughts with us.

10/10 Excellent

Carey Andrew Bartholomew

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Apr 10, 2024
Hello Carey Andrew Bartholomew,We are thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

8/10 Good

Robert

Liked: Staff & service
Nice
Stayed 4 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello Robert,We appreciate your positive feedback and are delighted to hear that you had a pleasant experience during your stay with us. We look forward to welcoming you back in the future.

4/10 Poor

cecil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Elevator was working
Stayed 1 night in Dec 2023
Response from Manager on Apr 10, 2024
Hello cecil,Thank you for sharing your feedback about the elevator. We appreciate knowing about your experience during your stay. Should you ever require assistance with anything else, please feel free to contact the hotel directly.

4/10 Poor

Peta, Milverton

Traveled with partner
Liked: Staff & service
The property is VERY dated. Elevator condition was unclean. No toilet paper holder in bathroom- it came off its hinges and was just never repaired. Our room door could not close and had to be fixed by hotel staff
Stayed 1 night in Mar 2024
Response from Manager on Apr 10, 2024
Hello Peta,We appreciate your feedback and will share your concerns with our team for further review. Guest satisfaction is a priority, and we apologize for any inconvenience caused during your stay. We strive to provide a comfortable environment for all our guests and take all feedback seriously.

4/10 Poor

Edison

Disliked: Property conditions & facilities
The elevator is terrible
Stayed 2 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello Edison,We appreciate your feedback regarding the elevator and will share it with the appropriate team for review and improvement to better serve our guests. Thank you for bringing this to our attention.

8/10 Good

Lawrence

Liked: Cleanliness, amenities
All basic services were provided according to expectations. Breakfast, toiletries , checkin and check out services, Internet etc. I was satisfied.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello Lawrence,We are pleased to hear that you found our basic services up to your expectations, including breakfast, toiletries, check-in and check-out services, and our Internet offerings. Your satisfaction is important to us, and we hope to welcome you back in the future.

2/10 Terrible

Miriam

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was stains on everything. The stairwell looked like it was a hotel rented by the hour. Blood on pillow. Furniture falling apart and sticky floor. Wyndham half-ass remodle, not a real La Quinta. Common area trash cans overflowing. Fountain outside was trashed.
Stayed 1 night in Mar 2024
Response from Manager on Apr 10, 2024
Hello Miriam,We value your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with the team for further review and improvement. Please feel free to reach out to our management team directly to address any concerns you may have.

10/10 Excellent

Gisele

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area and great location!
Stayed 3 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello Gisele,We are delighted to hear that you enjoyed the location of our hotel. We strive to provide a wonderful experience for all our guests. Thank you for sharing your feedback with us.

6/10 Okay

Sabrina

Traveled with family
Overall, the property was okay. There decent lighting in the parking lot. As soon as you walk you the lobby area, you can tell the difference in the air quality. Im bot sure their air condition was not properly working but it felt very stuffy and mold like. The blanket in our room had stains all over it, so i immediately had housekeeping change it as well as the sheets. Once the sheets were rwmoved, the mattress "cover" was even "WORSE" There were stains ALLLLL over it as if it had NEVER been washed. Of course, that had to be removed as well. And of course, now I didn't trust the mattress. Needless to say, I slept on top of the covers. The bathroom tub had hair all in it and the shower head was extremely nasty. This is why I travel with my own cleaning kit.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello Sabrina,We are sorry to hear about the concerns you encountered during your stay. We appreciate your feedback as it helps us focus on areas that may require attention. If there are any unresolved issues or if you wish to provide more details, please don't hesitate to reach out to our management team directly. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello Alan,We are sorry to hear that your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your time with us. Your feedback is important to us.

2/10 Terrible

stacey

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So checking in lady was to busy on a personal call to check for my reservation. Just kept insisting I was in the wrong hotel. That my reservation was across the street. So I go to other Laquinta and very nice lady there tell me I was at the right place originally and walked me back across the street to tell her to stop sending people over to the wrong place. Next no hot water in shower. Room door didn’t properly close. Signs on elevator saying out of order. When I asked the lady at front desk she said it sometimes works it okay to try… What!!! Then breakfast time. Eggs were horrible. There was no orange juice in the machine. No bagels in the tray and best of all when I went to get hot water for some hot tea… it came out brown. This was the absolute worst experience I’ve ever had at a hotel. Stay away from this specific location. I’m sure they’re not all the same but Wyndham you should be ashamed
Stayed 4 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello stacey,We apologize for any inconveniences you faced during your recent stay. We appreciate your feedback and will address these concerns with our team to ensure a better experience for our future guests. Thank you for bringing these issues to our attention.

6/10 Okay

Renard

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room had no air conditioning
Stayed 1 night in Mar 2024
Response from Manager on Apr 10, 2024
Hello Renard,We apologize for any discomfort you experienced during your stay. We value all feedback as it helps us improve our services for future guests. If you have any further concerns, please don't hesitate to reach out to our management team directly.

8/10 Good

Rose

Stayed 2 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello Rose,We appreciate you choosing our hotel for your stay! Should you have any further feedback to share, please do not hesitate to reach out to us. We value your input to enhance our services.

4/10 Poor

Loretta

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fitted sheets didnt fit bed, toilet didn’t fully flush, had to ask fot tv remote
Stayed 1 night in Mar 2024
Response from Manager on Apr 10, 2024
Hello Loretta,Thank you for sharing your feedback with us. We appreciate you bringing these issues to our attention and regret any inconvenience caused. Your comments will be shared with the relevant departments for further review and improvement. We hope to have the opportunity to better serve you in the future.

8/10 Good

Angelique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello Angelique,We are thrilled to hear you had a great stay with us! If you have any other suggestions or comments, please do not hesitate to contact us. We look forward to welcoming you back soon!

8/10 Good

Stephane

Traveled with partner
Liked: Staff & service
Nearby a business park not a lot of available option nearby. Went to the hockey game and the walk was longer than expected more like 4.5 miles
Stayed 1 night in Feb 2024
Response from Manager on Apr 10, 2024
Hello Stephane,We regret to hear about your experience with the distance to the hockey game. Feedback like yours helps us improve our guests' stay. We suggest mapping out routes beforehand for convenient travels in the future. Thank you for choosing to stay with us.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Manager on Apr 10, 2024
Hello Glen,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back again soon for another fantastic experience.

2/10 Terrible

Sheslyne

Traveled with group
Disliked: Property conditions & facilities
This hotel is horrible. When we came, the agent gave us a room that smelled like cigarettes and musty. He was nice enough to give us another room. We booked a 2 queen bed room, they gave us 2 double beds instead. There are ants in the room especially around the sink area. The room was made once and we had to ask for it. Breakfast is horrible. They served the same thing everyday. Do not book this hotel. Your money is worth somewhere else
Stayed 4 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello Sheslyne,We're sorry to hear about your experience and appreciate your feedback. We take guest concerns seriously and will address them with our team to improve our services. Thank you for bringing these issues to our attention, as we strive to provide a comfortable stay for all guests.

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and tired hotel with non existent staff
Stayed 2 nights in Feb 2024
Response from Manager on Apr 10, 2024
Hello Lori,We appreciate your feedback and apologize for any inconveniences you experienced during your stay. We will address your concerns with our team for immediate improvement and to ensure all guests receive proper assistance. Thank you for bringing this to our attention.

6/10 Okay

marilyn

Traveled with partner
Disliked: Property conditions & facilities
Have stayed at this facility several times, it is adequate for the price but bathroom needs to be updated, and sink and tub had no actual drain stoppers, just the drainage pipe, rather unappetizing to look at when brushing teeth, breakfast is DOWN to La Quinta usual standards.
Stayed 2 nights in Feb 2024
Response from Manager on Apr 10, 2024
Hello marilyn,We appreciate your loyalty to our hotel and your feedback regarding the bathroom and breakfast. We take all guest comments seriously and will share your concerns with the relevant teams for review and improvement. Thank you for taking the time to share your thoughts with us.

2/10 Terrible

Ermelinta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 10, 2024
Hello Ermelinta,We're sorry to hear you did not fully enjoy your stay. We encourage you to reach out to us so we can address any concerns you may have. Hope to welcome you back for an improved experience.