Ratings based on 158 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice hotel beside everything.

Posted Jul 9, 2014
Good hotel beside beach, bars, restaurants, shops. helpfull and pleasant staff.
5 out of 5
Recommended
for Everyone
by Davr from alberta, Canada

Nice hotel on the Beach

Posted Jun 14, 2014
I was very happy with the hotels location right on the beach. The rooms where great with a balcony that over looked pool and ocean. Would recommend this hotel to everyone.
4 out of 5
Recommended
for Everyone
by A verified traveler

Problem could have been handled better

Posted Jun 9, 2014
Pros: Usually exceptional. Beautiful location
Cons: Perhaps better management training
Location: Lots of cafe's shops downstairs
I love this resort but on this stay the TV's ceased working. When a young staff member came to check out the problem we were told that he had called their maintenance guy and had interrupted him eating his dinner and he was trying to tell him what to do over the phone. We were told that this problem effected all the rooms where people were checked in. Given how many customers in the resort were effected we thought it would have been reasonable to expect the maintenance guy to come in to deal with the problem. We did not have access to TV or movies at all during the stay. On checkout there was no mention of the matter so I raised it. Basically the attitude was that it had happened to everyone and they still didn't know what the problem was and eventually there was an apology. We just that given the size of the resort that it could have been handled better. Perhaps the duty manager could have come to the room rather than the young kid racing around trying to deal with it. Even the offer of a complimentary movie on your next stay, or a free coffee at the cafe next store would have been appreciated (and probably not used) but you like to feel that you are valued as a customer.
5 out of 5
Recommended
for Families
by bob from gold coast

great outlook

Posted Jun 1, 2014
Pros: very modern with polite staff
Location: close to all shops and beach
very good unit that was comfortable and tidy and suited our needs
4 out of 5
Recommended
for Everyone
by Lourdes from mackay

Visited family

Posted May 22, 2014
Nice, close to everywhere and very friendly staff. Car park very secured, also very flexible with parking for families. Convenient, many restaurants, caf├ęs and shops along the beach :).
4 out of 5
Recommended
for Everyone
by Roland from New Zealand

Good family accommodation

Posted May 9, 2014
Pros: Everything you need to have an enjoyable stay
Location: Close to the beach and shops
Staff were friendly. It was very busy when we stayed and you sometimes had to wait a while for the lift.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 9, 2014
Pros: Great location and friendly staff
Cons: Upgrade to the corridors of the hotel. Looking a little tired and old
Location: Lots of great cafes and restaurants downstairs
Great location, close to everything. Friendly staff and fantastic ocean views
4 out of 5
Recommended
for Everyone
by Sis from Brisbane

Good locations , good views from room

Posted Apr 28, 2014
Pros: A cross from the beach , restaurants under the hotel
Cons: Don't know
Location: Only one hour from Brisbane
Stayed in this hotel a few times , best value for money
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location beautiful views, welcoming staff.

Posted Apr 5, 2014
Pros: Everything was great other than decor looking abit old and grubby.
Cons: Paint the walls in apartment I stayed in and upgrade the corridors.
Location: Fantastic location, close to everything loads of cafe as shops down stairs
Hotel decor is looking a bit tired. Room I stayed in needs a repaint and refresh
3 out of 5
by Dulcie and Greg from Newcastle N.S.W

Close to every thing

Posted Mar 30, 2014
Cons: Have a better system with there keys so people don't have to wait so long to get a room key.
Location: Lots to see and plenty of shops and eating places. We also attended a wedding reception at the Surf Club, the club was great and the meals was lovely.
On arrival we drove 14 hours to get there, then when we arrived they said they couldn't find us on there system, they then phone the other Manta places and then told us that we were not booked in. I then explained to the girl on that I phoned them on the same number to confirm our booking, they said at that time all was good. After about half hour later they decided to go though the people that had not arrived yet and found one that was missed spelt that had our phone number, so only then did they decide to let us stay there. They then made us wait another half hour before giving us a key to the room. The 2nd day the cleaner did not come in but we thought they would of gave us more dry towels, we had to ask at reception who then told us its only if you stay a lot longer they change towels.