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Reviews of Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

4 out of 5
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel
No. 54-58 Jalan Kedungdoro, Surabaya, East Java

Reviews

8.4

Very Good

Rating 10 - Excellent. 43 out of 121 reviews" "
Rating 8 - Good. 63 out of 121 reviews" "
Rating 6 - Okay. 9 out of 121 reviews" "
Rating 4 - Poor. 2 out of 121 reviews" "
Rating 2 - Terrible. 4 out of 121 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
so so stay
I have to say I picked that hotel because of the reviews. I was expecting something amazing, but that is not what I got. My room had the worst bed ever. We all left with body pain. The sink handle leaked, so every time I turned on the water the entire sink area got wet. The aircon was no good. It was either too hot or too cold. They messed up my room service order. The staff was very helpful and friendly. I will say the food was delicious. I enjoyed breakfast and the room service food was good, it just was not correct.
Stayed 2 nights in Dec 2023
Response from Tafif on Dec 28, 2023
Hi Guest,Thank you for choosing Holiday Inn Express Surabaya Center Point as your choice to stay in Surabaya. We are glad you enjoyed your stay at this hotel which is equipped with breakfast, free internet access, room service, fitness center and also self-service laundry which is provided 24 hours.The reviews and suggestions you give us are very meaningful so that hotel services will be better in the future. Hopefully our hotel can always be your choice in SurabayaSincerely, Tafif WijanarkoExecutive Assistant Manager

6/10 Okay

Allan

Liked: Staff & service
Tired hotel with noisy air conditioners and stained carpets.
Stayed 1 night in Dec 2023
Response from Tafif on Dec 26, 2023
Hi Allan,Thank you for choosing Holiday Inn Express Surabaya Center Point as your choice to stay in Surabaya. We are glad you enjoyed your stay at this hotel which is equipped with breakfast, free internet access, room service, fitness center and also self-service laundry which is provided 24 hours.The reviews and suggestions you give us are very meaningful so that hotel services will be better in the future. Hopefully our hotel can always be your choice in SurabayaSincerely, Tafif WijanarkoExecutive Assistant Manager

10/10 Excellent

Ian, Hull

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Taf on Jul 6, 2023
Hai Guest, Terima kasih untuk memilih Holiday Inn Express Surabaya CenterPoint sebagai pilihan tinggal di Surabaya. Kami senang Anda menikmati masa tinggal di hotel ini yang dilengkapi dengan sarapan pagi, akses internet gratis, layanan kamar, pusat kebugaran dan juga self-service laundry yang disediakan 24 jam.Kami selalu ingin mengetahui lebih lanjut tentang aspek mana yang tidak memenuhi harapan agar memiliki kesempatan untuk meningkatkan layanan yang kami tawarkan dengan lebih baik. Semoga hotel kami dapat senantiasa menjadi pilihan Anda di Surabaya.Salam SMART, Tafif WijanarkoExecutive Assistant Manager

10/10 Excellent

raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
Comfortable beds and room. Nice equipped gym. Full tasty asian breakfast buffet.
Stayed 1 night in May 2023

2/10 Terrible

damon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner had issues in two rooms i stayed. Had to move rooms twice in 2 nights stay. Not recommended and will not stay here again.
Stayed 2 nights in Mar 2023
Response from TAF on Mar 7, 2023
Dear Mr Damon Nguyen ..Thank you for taking the time to tell us about your experience at Holiday Inn Express SURABAYA CENTERPOINT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.Sincerely, Doni Prasetyo General Manager

10/10 Excellent

rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Especially all the staff I came in contact with, all of them
Stayed 1 night in Feb 2023
Response from TAF on Mar 7, 2023
Dear Rudy,Thank you for choosing Holiday Inn Express Surabaya Center Point as your choice to stay in Surabaya. We are glad you enjoyed your stay at this hotel which is equipped with breakfast, free internet access, room service, fitness center and also self-service laundry which is provided 24 hours.The reviews and suggestions you give us are very meaningful so that hotel services will be better in the future. Hopefully our hotel can always be your choice in SurabayaSincerely, Doni Prasetyo Hotel Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the city centre, and a lot of local food around. staff are friendly and polite, however, can be more attentive
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for short stay or transit. Staff was polite.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, the staff I had contact with knew very little English but overall very friendly.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, cool view of the city, really nice Indonesian breakfast.
Stayed 1 night in Feb 2020

2/10 Terrible

Yasu, Jakarta

Disliked: Staff & service, amenities, property conditions & facilities
Why even Refrigerator is not effective, we have to pay for Ice? Also Amenity is very poor. no hand towel, no cotton swab.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Over rated hotel need improvements
Front desk staff were not helpful enough. They let one woman working alone handle so many people luggages while they stand idle. Terrible parking arrangement. Terrible breakfast. Only the beds were comfortable and the rooms were clean.
Stayed 1 night in Dec 2019

8/10 Good

jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the massage personnel she had a smell and wasn’t nice
Stayed 4 nights in Oct 2019

10/10 Excellent

Waldemar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, new, comfortable. For a mid-range property, it was great.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Doni on Jul 29, 2019
Dear Guest Thank you for providing score for the CenterPoint Holiday Inn Express Surabaya hotel which is equipped with free breakfast, free internet access, room service, self-service laundry and also a 24-hour fitness center. We always want to know more about which aspects do not meet expectations to have the opportunity to improve the services we offer better. Hopefully our hotel can always be your choice in Surabaya. Regards SMART, Doni Prasetyo Hotel Manager

10/10 Excellent

Suman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and economic
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2018

8/10 Good

Tjutikno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Sya, Kl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 2 nights in Dec 2018

6/10 Okay

Chang

Disliked: Property conditions & facilities
The hotel from the picture it show wonderful but on arrival. It was not as I expect...location is so so and nothing much around the area.....compare to Dragon Palace hotel...which it look elegant and nearby mall and food store.... staff very helpful....
Stayed 1 night in Sep 2018

8/10 Good

Zuhaifulnizan, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi. Im zul. Nice hotel. Good staff. Very clean....
Stayed 1 night in Sep 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn With Quietness
I enjoyed my stay there with friendly staffs, and the meals were delicious typical Indonesian. The major shopping malls were 15 min., by taxi, away.
Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

km, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel nearby lical food outlet
Convenient walking distance to surrounding local food outlets and less than 5 minutes drive to one of the biggest shopping malls in town.
Stayed 2 nights in Jul 2018

8/10 Good

Elangovan, Singopore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and very clean
Very good hotel but shopping mall very far , they could arrange shuttle bus to tunjenghan mall Staff are very respect and polite.
Stayed 4 nights in May 2018

8/10 Good

PRASENJIT

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, great stay, and good service. Nice breakfast, strategic location, amazing hotel room view.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Overall still new. Quite a satisfying stay for a night.
Stayed 1 night in Mar 2018

10/10 Excellent

jeffrey , singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service
Very good customer service provided by all departments
Stayed 4 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Nurini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Zhi Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice & valued for money for short stay
A comfortable 1 day stayed as the hotel staffs were friendly & helpful. The room was clean & big, breakfast was nice.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. About 45 minutes from airport. Laundry room was great. Tokens and soap provided for less than $2 US. Crowded restaurant in evening due to Ramadhan. Staff very helpful.
Stayed 1 night in Jun 2017

2/10 Terrible

firdaus

Liked: Cleanliness
Disliked: Staff & service
avoid this hotel!
this is a hotel everyone should avoid! the room is okay. the location is not bad at all! but the service is a total nitemare! worst than Freddy! i ordered a fried rice and a chicken noodle. it was sent to my room when its cold oredi! and the worst is they said they forgot to put the additional ingredient along, such as chille, etc. i called and asked! then after 30 minutes they send another person back to my room with the wrong ingredient again. the food is total cold and not worth eating anymore. the staf they just dont care! i reported to the front office. and the looks in their eyes was a total insult! " hey eat your food and get out of my sight! i am not resposible for it" thats the kind of stare that i get from them. i checked out directly before even laid on the bed. not to forget throwing the key infront of everyone at the lobby cause rhey just dont care! so why would i care??? avoid this nite mare guys! do not stay in this hotel. i suggest for hotels.com to stop workkng together with this embarashing service hotel!
Stayed 1 night in Jun 2017

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Comfortable and clean, great to explore the city.
Stayed 2 nights in Jun 2017

10/10 Excellent

georgia, boca raton florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
swiss berlin hotel is wonderful,
everything is great in that hotel ,location ,people , i have had wonderful stay !
Stayed 1 night in May 2017

8/10 Good

Julie, Singapore

Liked: Cleanliness, staff & service, room comfort
A Pleasant Stay
Was greeted by friendly and polite hotel staff. Cleanliness of the room was ok. The breakfast buffet has lot of varieties to choose from and they change the menu daily. Overall i had a pleasant 3 night stay at this hotel. I would recommend to my friends if they are visiting Surabaya.

8/10 Good

Devin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right in the city centre
The location is really good. Near to Tunjungan Plaza. And there is convenience for transport in getting Uber/Grab. Room was clean, and breakfast buffet is awesome

8/10 Good

carl, Thailand

Liked: Staff & service
Not bad for a cheaper hotel experience
Very helpful and nice people at hotel and in town.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and polite and helpful staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Aijlie, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the city
All staff are nice, helpful, room is clean , breakfast serve early, for guests departure early still can enjoy breakfast before flight!