Room type

Deluxe Room, City View

Max Occupancy: 3 guests (up to 2 children, 2 infants)

Studio, 1 King Bed, City View, Corner

Max Occupancy: 3 guests (up to 2 children, 2 infants)

Deluxe Room, Business Lounge Access

Max Occupancy: 3 guests (up to 2 children, 2 infants)

Executive Studio

Max Occupancy: 3 guests (up to 2 children, 2 infants)

Suite, 1 Bedroom

Max Occupancy: 3 guests (up to 2 children, 2 infants)

Suite, 2 Bedrooms

Max Occupancy: 6 guests (up to 5 children, 5 infants)

Get an overview of this hotelLuxury hotel with 4 restaurants and outdoor pool

Location

Situated in Surabaya, this luxury hotel is within a 15-minute walk of BG Junction, Tunjungan Plaza, and Grahadi. Joko Dolog Statue and Sharp Bamboo Monument are also within 1 mi (2 km).

Hotel Features

4 restaurants, an outdoor pool, and a health club are available at this hotel. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Additionally, a bar/lounge, a coffee shop/café, and a snack bar/deli are onsite.

Room Amenities

All 407 individually furnished rooms provide free WiFi, free wired Internet, and 24-hour room service. Guests can enjoy deep soaking tubs, and other standard amenities include minibars (stocked with some free items), minibars, and LCD TVs.

Hotel Amenities

Hotel Amenities

In addition to an outdoor pool and a children's pool, JW Marriott Surabaya provides a health club and a sauna. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wireless Internet access is complimentary.

This 5-star property offers access to a business center and a meeting room. Event facilities measuring 132483 square feet (12308 square meters) include a conference center. This luxury hotel also offers tour/ticket assistance, multilingual staff, and gift shops/newsstands. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and a train station pick-up service. Onsite self parking is complimentary.

JW Marriott Surabaya has designated areas for smoking.

  • 24-hour front desk
  • Airport transportation (surcharge)
  • ATM/banking
  • Bar/lounge
  • Pool umbrellas
  • Breakfast available (surcharge)
  • Business center
  • Children's pool
  • Coffee shop or café
  • Coffee/tea in lobby
  • Free newspapers in lobby
  • Computer station
  • Conference center
  • Conference space size (feet) - 132483
  • Conference space size (meters) - 12308
  • Designated smoking areas
  • Dry cleaning/laundry service
  • Elevator/lift
  • Free self parking
  • Free WiFi
  • Garden
  • Gift shops or newsstand
  • Hair salon
  • Health club
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Number of floors - 25
  • Number of restaurants - 4
  • One meeting room
  • Outdoor pool
  • Porter/bellhop
  • Safe-deposit box at front desk
  • Sauna
  • Free shopping center shuttle
  • Snack bar/deli
  • Spa treatment room(s)
  • Total number of rooms - 407
  • Tours/ticket assistance
  • Train station pickup (surcharge)
  • Valet parking (surcharge)
  • Wedding services
  • Year Built 1996
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Family Friendly Amenities

  • Children's pool
  • Free Wi-Fi
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi

Parking

Free self parking, Valet parking (surcharge)

Room Amenities

  • Air conditioning
  • Bathrobes
  • Bidet
  • Blackout drapes/curtains
  • Cable TV service
  • Climate control
  • Coffee/tea maker
  • Free bottled water
  • Free newspaper
  • Free toiletries
  • Cribs/infant beds (surcharge)
  • Daily housekeeping
  • Deep soaking bathtub
  • Designer toiletries
  • Desk
  • Free WiFi
  • Free wired high-speed Internet
  • Hair dryer
  • In-room massage available
  • In-room safe
  • Individually furnished
  • Iron/ironing board
  • LCD TV
  • Minibar
  • Minibar (stocked, some free items)
  • Phone
  • Premium bedding
  • Private bathroom
  • Room service (24 hours)
  • Separate bathtub and shower
  • Slippers
  • Turndown service
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Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.

JW Marriott Surabaya has 4 restaurants on site.

Late night fare is available from 24-hour room service.

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Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Spa Services

  • Hot stone massage
  • Reflexology
  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Body treatments
  • Facial treatments

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Debit cards not accepted

No pets or service animals allowed

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Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: IDR 200000 for adults and IDR 77500 for children (approximately)
  • Airport shuttle fee: IDR 650000 per vehicle (one way)
  • Valet parking fee: IDR 50000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.

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