Ratings based on 6 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
3.7 Room cleanliness
4.5 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by Victoria from New Zealand

Very good customer service

Posted May 20, 2014 on Hotels.com
Second time to stay at this hotel and I came back becasue the GM is very professional and he has trained his staff on wonderful customer service skills. The hotel is comfortable, though my room's carpet on the 17th floor could do with a really good carpet clean. There were no slippers in my room but as soon as I rang housekeeping they came up with a pair straight away.
4 out of 5
Recommended
for Families
by A verified traveler

apartment for family

Posted Apr 24, 2014 on Hotels.com
Enjoyable stay at this spacious, clean and comfort apartment. The staff very warm welcome and accommodative to our need. The only minus point is no cooking appliances even though there's a kitchen.
4 out of 5
Recommended
for Families
by Wijaya from Singapore

Apartment for family

Posted Apr 23, 2014 on Hotels.com
The services apartment is really great, clean, spacious, the feel is like home sweet home. The only minus point is the services apartment did not provide enough utensils and no cooking appliance even though there is a kitchen inside. It would be perfect if the management consider to provide the cooking appliance and additional utensils if the guest are request for it.
4 out of 5
Recommended
for Business Travelers
by Victora from New Zealand

Comfortable hotel and friendly staff

Posted Mar 18, 2014 on Hotels.com
I had a commercial fair in the Shangri La hotel, so choose to stay directly across from that hotel. This was the first time I had used the Java Paragon and I would stay again. The staff were very helpful and friendly, nothing was a problem. The breakfast and dinner was very good, especially the Indonesian dishes. No complaints except the bathroom is very dark for females putting on make-up? Not a biggy.
4 out of 5
Recommended
by R. Tracht from Encino, CA

nice business hotel....great price!!!

Posted Feb 14, 2014 on Hotels.com
This is a great hotel in Surabaya for the money. Great location and very attentive staff.
2 out of 5
by Bala from singapore

Well located but in need of refurbishment.

Posted Dec 23, 2013
Pros: food and the roof top bar.
Cons: House keeping and rooms
Location: Good central location, easy access to shopping and free shuttle provided by hotel.
The hotel is in need of refurbishment as everything is very old and tired. Food and restaurants are fine. House keeping is not good enough.