Ratings based on 16 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
by A verified travelerfrom Peoria, AZ
Unexpected surprisePosted Mar 22, 2015
Cons: Through cleaning and removal of used equipment in the room.
Location: Location is good but would never stay there again.
Checked into the hotel late, bone tired. Booked a executive level room anticipating a really nice room. Well, nothing could be further from the truth. The room was dingy, carpet frayed, bath only provided towel, no face or hand cloth and no shampoo. The biggest surprise was a used devise (often used at one hour hotels) next to the stained chaise lounge. Needless to say, checked out the next morning to a hotel across the street.
for Getaway With Friendsby A verified traveler
ConstructionPosted Jan 20, 2015 on Hotels.com
There was a construction on the room next to mine early in the morning! The Hotel simply wrote me an apology letter with a plate of fruits, expected more, like a room upgrade.
for Business Travelersby Williamfrom Singapore
Hotel with services reducing quality!Posted Jan 19, 2015 on Hotels.com
I remember whwn they just open, they give small tower and shower tower and full toilety. Now reduce to only 2 tower. And they did this to executive room. Really getting good to bad.!
for Everyoneby A verified travelerfrom 青森県八戸市
必要分は…ある。Posted Dec 19, 2014
Recommendedby daongyfrom seoul
Posted Sep 1, 2014 on Hotels.com
for Business Travelersby Victoriafrom New Zealand
Very good customer servicePosted May 20, 2014 on Hotels.com
Second time to stay at this hotel and I came back becasue the GM is very professional and he has trained his staff on wonderful customer service skills. The hotel is comfortable, though my room's carpet on the 17th floor could do with a really good carpet clean. There were no slippers in my room but as soon as I rang housekeeping they came up with a pair straight away.
for Familiesby A verified traveler
apartment for familyPosted Apr 24, 2014 on Hotels.com
Enjoyable stay at this spacious, clean and comfort apartment. The staff very warm welcome and accommodative to our need. The only minus point is no cooking appliances even though there's a kitchen.
for Familiesby Wijayafrom Singapore
Apartment for familyPosted Apr 23, 2014 on Hotels.com
The services apartment is really great, clean, spacious, the feel is like home sweet home. The only minus point is the services apartment did not provide enough utensils and no cooking appliance even though there is a kitchen inside. It would be perfect if the management consider to provide the cooking appliance and additional utensils if the guest are request for it.
for Business Travelersby Victorafrom New Zealand
Comfortable hotel and friendly staffPosted Mar 18, 2014 on Hotels.com
I had a commercial fair in the Shangri La hotel, so choose to stay directly across from that hotel. This was the first time I had used the Java Paragon and I would stay again. The staff were very helpful and friendly, nothing was a problem. The breakfast and dinner was very good, especially the Indonesian dishes. No complaints except the bathroom is very dark for females putting on make-up? Not a biggy.
for Everyoneby SLfrom Surabaya
Staff is giving access card to the wrong roomPosted Mar 14, 2014
Staff is giving access card to the wrong room, when I went to the room no and tried to open it, I cant then I call receptionist to complaint, she sent one of the staff to try, according to staff the key sometimes difficult to use so he tried to swipe then push the door, finally the door open and guess what ? there is someone lied on the bed already!!! even the staff didn't realize that it was the wrong room, omg, can you imagine how poor the security for this hotel ? At the end we found out that the last number suppose to be 5 instead of 8. I would expect a better standard for 4stars hotel :-) Beside that, I guess overall is pleasant stay.