Ratings based on 6 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
4.5 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
for Business Travelersby Victoria from New Zealand
Very good customer servicePosted May 20, 2014 on Hotels.com
Second time to stay at this hotel and I came back becasue the GM is very professional and he has trained his staff on wonderful customer service skills. The hotel is comfortable, though my room's carpet on the 17th floor could do with a really good carpet clean. There were no slippers in my room but as soon as I rang housekeeping they came up with a pair straight away.
for Familiesby A verified traveler
apartment for familyPosted Apr 24, 2014 on Hotels.com
Enjoyable stay at this spacious, clean and comfort apartment. The staff very warm welcome and accommodative to our need. The only minus point is no cooking appliances even though there's a kitchen.
for Familiesby Wijaya from Singapore
Apartment for familyPosted Apr 23, 2014 on Hotels.com
The services apartment is really great, clean, spacious, the feel is like home sweet home. The only minus point is the services apartment did not provide enough utensils and no cooking appliance even though there is a kitchen inside. It would be perfect if the management consider to provide the cooking appliance and additional utensils if the guest are request for it.
for Business Travelersby Victora from New Zealand
Comfortable hotel and friendly staffPosted Mar 18, 2014 on Hotels.com
I had a commercial fair in the Shangri La hotel, so choose to stay directly across from that hotel. This was the first time I had used the Java Paragon and I would stay again. The staff were very helpful and friendly, nothing was a problem. The breakfast and dinner was very good, especially the Indonesian dishes. No complaints except the bathroom is very dark for females putting on make-up? Not a biggy.
Recommendedby R. Tracht from Encino, CA
nice business hotel....great price!!!Posted Feb 14, 2014 on Hotels.com
This is a great hotel in Surabaya for the money. Great location and very attentive staff.
by Bala from singapore
Well located but in need of refurbishment.Posted Dec 23, 2013
Pros: food and the roof top bar.
Cons: House keeping and rooms
Location: Good central location, easy access to shopping and free shuttle provided by hotel.
The hotel is in need of refurbishment as everything is very old and tired. Food and restaurants are fine. House keeping is not good enough.