Room type

Superior Twin Room, 2 Single Beds

Max Occupancy: 4 guests (up to 2 children)

Superior Room, 1 King Bed

Max Occupancy: 4 guests (up to 2 children)

Standard Apartment

Max Occupancy: 4 guests (up to 2 children)

Superior Twin Room, 2 Single Beds, Pool View

Max Occupancy: 4 guests (up to 2 children)

Superior Room, 1 King Bed, Pool View

Max Occupancy: 4 guests (up to 2 children)

Superior Room, 1 King Bed, Terrace

Max Occupancy: 4 guests (up to 2 children)

Standard Apartment, 2 Bedrooms

Max Occupancy: 6 guests (up to 2 children)

Family Suite

Max Occupancy: 8 guests (up to 2 children)

Get an overview of this hotelFamily-friendly hotel with full-service spa and restaurant

Location

This family-friendly Surabaya hotel is located in the business district, within a 15-minute walk of Surabaya Zoo and Mpu Tantular Museum. Surabaya Town Square and Royal Plaza Surabaya are also within 1 mi (2 km).

Hotel Features

This hotel features a full-service spa, a restaurant, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.

Room Amenities

All 215 rooms provide conveniences like sofa beds and coffee makers, plus free WiFi and TVs with cable channels. 24-hour room service, minibars, and free bottled water are among the other amenities available to guests.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Novotel Surabaya Hotel & Suites features an outdoor tennis court and an outdoor pool. The hotel offers a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and high-speed wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. 5 meeting rooms are available. This family-friendly hotel also offers a children's pool, a spa tub, and a fitness center. Complimentary self parking is available on site.

  • 24-hour front desk
  • Airport transportation (surcharge)
  • Arcade/game room
  • ATM/banking
  • Bar/lounge
  • Barbecue grill(s)
  • Breakfast available (surcharge)
  • Business center
  • Children's club (free)
  • Children's pool
  • Coffee shop or café
  • Free newspapers in lobby
  • Computer station
  • Concierge services
  • Dry cleaning/laundry service
  • Fitness facilities
  • Free self parking
  • Free WiFi
  • Full-service spa
  • Garden
  • Laundry facilities
  • Luggage storage
  • Meeting rooms 10
  • Number of meeting rooms - 5
  • Outdoor pool
  • Outdoor tennis court
  • Picnic area
  • Pool sun loungers
  • Poolside bar
  • Restaurant
  • Sauna
  • Spa services on site
  • Spa tub
  • Terrace
  • Total number of rooms - 215
  • Tours/ticket assistance
  • Wedding services
  • Year Built 1995
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Family Friendly Amenities

  • Arcade/game room
  • Children's club (free)
  • Children's pool
  • Cribs/infant beds (complimentary)
  • Free Wi-Fi
  • Laundry facilities
  • Outdoor pool
  • Outdoor tennis court
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Room Amenities

  • Air conditioning
  • Bathtub or shower
  • Cable TV service
  • Coffee/tea maker
  • Free bottled water
  • Free toiletries
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Daily housekeeping
  • Desk
  • Free WiFi
  • Hair dryer
  • In-room safe
  • Minibar
  • Premium TV channels
  • Private bathroom
  • Room service (24 hours)
  • Sofa bed
  • Television
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Where to Eat

Janggala Restaurant - Onsite brasserie. Guests can enjoy alfresco dining (weather permitting).

Dahana Lounge Bar - This bar serves light fare only. Happy hour is offered.

24-hour room service is available.

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Nearby Things to Do

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Racquetball/squash on site
  • Basketball on site
  • Horse riding/rental on site
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Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out time is Noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 15 years old stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 210744 per night.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed

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Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: IDR 86777 per person (approximately)
  • Airport shuttle fee: IDR 700000 per vehicle (roundtrip)
  • Rollaway bed fee: IDR 210744 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

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