Book your room at Shangri-la Hotel Surabaya

Room type

Deluxe Room

Max Occupancy: 3 guests

Executive Room, 1 King Bed

Max Occupancy: 3 guests

Horizon Club, Deluxe Room, 1 King Bed

Max Occupancy: 3 guests

Horizon Executive Room

Max Occupancy: 3 guests

Executive Suite

Max Occupancy: 3 guests

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Luxury hotel with 5 restaurants and full-service spa

Location

Situated in the business district, this luxury hotel is within 1 mi (2 km) of Ciputra World Mall and Surabaya Town Square. Surabaya Zoo and Mpu Tantular Museum are also within 2 mi (3 km).

Hotel Features

5 restaurants, a full-service spa, and an outdoor pool are available at this hotel. WiFi in public areas is free. Other amenities include a nightclub, a health club, and a bar/lounge.

Room Amenities

All 383 rooms provide free WiFi and free wired Internet, plasma TVs with cable channels, and conveniences like refrigerators and coffee makers. Guests will also find DVD players, minibars, and room service.

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Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Shangri-la Hotel Surabaya features an outdoor pool and a health club. Dining is available at one of the hotel's 5 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. High-speed wireless Internet access is complimentary.

This 5-star property offers access to a business center, limo/town car service, and meeting rooms. This luxury hotel also offers a children's pool, a seasonal outdoor pool, and a nightclub. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle.

Shangri-la Hotel Surabaya has designated areas for smoking.

  • 24-hour front desk
  • Airport transportation (surcharge)
  • Number of floors - 17
  • Bar/lounge
  • Business center
  • Coffee/tea in lobby
  • Free newspapers in lobby
  • Conference space
  • Dry cleaning/laundry service
  • Elevator/lift
  • Express check-in
  • Express check-out
  • Full-service spa
  • Gift shops or newsstand
  • Hair salon
  • Health club
  • Designated smoking areas
  • Tours/ticket assistance
  • Area shuttle (surcharge)
  • Tennis on site
  • Luggage storage
  • Total number of rooms - 383
  • Garden
  • Concierge services
  • Outdoor pool
  • Babysitting or childcare
  • Laundry facilities
  • Limo or Town Car service available
  • Spa treatment room(s)
  • Meeting rooms
  • Multilingual staff
  • Nightclub
  • Poolside bar
  • Porter/bellhop
  • Safe-deposit box at front desk
  • Number of restaurants - 5
  • Sauna
  • Spa services on site
  • Spa tub
  • Steam room
  • Children's pool
  • Outdoor seasonal pool
  • Wedding services
  • Free WiFi
  • Parking (limited spaces)
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Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free Wi-Fi
  • Rollaway/extra beds available
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Room Amenities

  • Premium TV channels
  • DVD player
  • Hypo-allergenic bedding available
  • Free newspaper
  • Climate control
  • Air conditioning
  • Blackout drapes/curtains
  • Phone
  • Refrigerator
  • Minibar
  • Coffee/tea maker
  • Free bottled water
  • Daily housekeeping
  • Turndown service
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Bidet
  • In-room massage available
  • Slippers
  • In-room childcare (surcharge)
  • Cable TV service
  • In-room safe
  • Iron/ironing board (on request)
  • Desk
  • Rollaway/extra beds available
  • Cribs/infant beds available
  • Free WiFi
  • Room service
  • Plasma TV
  • Free wired high-speed Internet
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Where to Eat

JAMOO - This restaurant serves breakfast, lunch, and dinner.

Nishimura - This restaurant serves lunch and dinner.

Portofino - This restaurant serves dinner only.

Shang Palace - This restaurant serves lunch and dinner.

Desperados - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Room service is available.

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Nearby Things to Do

An outdoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a health club, a sauna, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
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Spa Services

CHI, The Spa has massage/treatment rooms. Services include hot stone massages, Swedish massages, massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Body treatments
  • Facial treatments

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: USD 19.8 per person (approximately)
  • Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spa Indulgence Promotion

Book a 2-night minimum stay in a "Spa Indulgence Promo" rate plan February 13 - December 30, 2015 and receive the following:

  • Chi Spa credit of IDR 1,000,000 nett/stay
  • Complimentary buffet breakfast for 2
Full details at check-in. Offer subject to availability. Restrictions may apply.

Horizon Promotion

Book a 3-night minimum stay in a "Horizon Promotion" rate plan for travel February 13 - December 30, 2015 and receive the following:

  • 15% off food and beverages (except alcohol)
  • 20% off spa services at Chi Spa
  • 20% off business center services (except courier)
  • Complimentary round-trip airport transfers (flight details required)
  • Complimentary buffet breakfast for 2
Must book the Horizon Executive room in the Horizon Promo rate plan to qualify. Full details at check-in. Offer subject to availability. Taxes and gratuity may not be included. Other restrictions may apply.

Shangri-La Suite Promotion

Book a stay in a "Shangri-La Suite Promo" rate plan for travel February 13 - December 30, 2015 and receive the following:

  • Complimentary buffet breakfast for 2
  • Food and beverage dining credit of IDR 500,000 nett/night
Full details at check-in. Offer subject to availability. Taxes and gratuity may not be included. Other restrictions may apply.

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