Ratings based on 15 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby EH
Just OkayPosted Mar 14, 2014
We always stay at this hotel each time visiting Surabaya because of this convenient location. The lounge are spacious however I can't stand the smoking guest in the airconditioning room, they should just ban it. The hotel bedroom is getting tired, you need to replace with new carpet & refresh the manchester. The window glass need to be cleaned, aircond need servicing - bit noisy. Room for the hotel Manager to improve. Overall stay - just okay.
Recommendedby A verified traveler
Posted Dec 6, 2013 on Hotels.com
for Everyoneby Chus from Castellon
Perfect ¡¡Posted Nov 27, 2013
Cons: Some things need change, taps and baths.
Location: Is good location.
Very nice Hotel, excellent staff, 100% recommend.
for Everyoneby Jean-Jacques from Tahiti French Polynesia
Once again, I appreciated my stay at the Shangri LPosted Nov 9, 2013
Pros: Kindness of the staff, particularly on the Horizon floor, cleanliness of the rooms, quality of food.
Location: There is not much to do near the hotel, apart from the shopping mall, 300 yards away, and the bad quality of the side walk makes it difficult to reach
It is always a pleasure to be back at the Shangri La hotel, Surabaya. The kindness of the staff, the quality of the food, and the fine service make you want to either stay longer, or come back.
Recommendedby Visitor from Singapore
Weekend GetawayPosted Aug 16, 2013 on Hotels.com
Though the hotel looks dated and some parts are in a need of a renovation, the service provided by the great staff more than made up for it. If you are looking for a place to chill, read, relax and be pampered, the shangrila is perfect. Though the rooms can get quite noisy as the walls are a bit thin. One suggestion for the hotel is to put the families together and the people without families together. as it could get quite noisy in the mornings when the kids were up. But overall, a lovely place.
Recommendedby JITHU from COCHIN
SURABAYAPosted Jul 12, 2013 on Hotels.com
OVERALL ITS ok
Recommendedby adrian from Melbourne
Posted Jun 20, 2013 on Hotels.com
The hotel is freindly and clean, need some renovations as it is getting old, however would I stay their again the answer is yes.....It is central to the business area.
for Business Travelersby A verified traveler
Posted Jun 17, 2013 on Hotels.com
for Overnight Stay Before Destinationby Romaing from Singapore
Great as ShangrilaPosted Jun 7, 2013 on Hotels.com
Shangrila is a reputable brand across Asia. I have stayed in a few over the past few weeks and the experience is consistenly excellent from service, facilities, rooms and breakfast buffet. There is not much to do in Surabaya itself however it was good to have a mall with a nice food court and a cinema,
for Business Travelersby A verified traveler from Perth, Australia
Sensational services.Posted May 3, 2013 on Hotels.com
The Horizon Club team possesses warmest and I can strongly sense their sincere effort in trying to make every customer happy and pleasant stay at Shangri-la Surabaya