Ratings based on 60 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
100% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Sep 25, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travelerfrom W

Nice hotel, close to shopping centre

Posted Sep 14, 2014
Everything was good apart from lack of security. Lots of security guards but not doing their job properly. Because we had a stalker all the way to our level and was stalking my husband at Tunjungan for 2 hours. It was creepy. They should check every single person who will enter the building carefully. The shopping centre is fine, but if they can go in to the hotel lift and get in to some levels without card, it's scary.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Seoul

편리한 고급호텔

Posted Aug 26, 2014
고급스럽고 깨끗하다 바로 옆에 툰중안플라자가 있어 쇼핑도 편리하다 다만 주위 툰중안플라자의 공사로 좀 어수선하고 툰중안플라자 외에는 걸어서 가지는 못하는 점이 옥의 티
3 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Aug 19, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

都会の真ん中にあるリゾートホテル

Posted Aug 2, 2014
Pros: スタッフがとてもフレンドリーである、しかしとても礼節も心得ている。 清潔である。
Cons: ディサービスで注文した料理が来るのが、とても遅いと思う。 マッサージ等のオプションが私の様な外国人に分かりづらい。 中国人の子供達が、とてもうるさくしていて私の部屋まで大きな声が聞こえてくる。 それに対して親も、スタッフも注意しない。他のリフレッシュ目的のお客さんには、とても不愉快である。
スラバヤ市内にあるホテルの中では、観光地の無いスラバヤにおいては、すぐ横に大きなモールがあって退屈しない。 スタッフがよく教育されているとは思う。
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Jul 26, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

モールに隣接した便利なホテル

Posted Jul 8, 2014
スラバヤ出張の時に利用させて頂きましたが、巨大なモールのすぐ隣にあり、何を買うにしてもとても便利なホテルでした。 部屋も綺麗でまた利用したいと思います。
4 out of 5
Recommended
by A verified traveler

Very nice hotel, close to shopping

Posted Jul 4, 2014 on Hotels.com
Good hotel with a convenient location for shopping.
5 out of 5
Recommended
for Business Travelers
by Travelllerfrom Korea

Excellent Hotel

Posted Jun 30, 2014 on Hotels.com
Very nice staff, clean room, convenient facilities & good breakfast
3 out of 5
Recommended
for Everyone
by yoganfrom Malaysia

Hotel Next to a Shopping Certre

Posted Jun 23, 2014
Pros: The staff were helpful and the hotel was conveniently located. Easy access to shopping areas.
Cons: Club floor dining MUST be improved - variety and timing. At present it is limited both in variety and time
Stayed at the Club Floor for 3 days. Was attended to by very attentive staff. The stay was pleasant. Room was a bit wanting in that the bathroom was dirty with old stains. There was a stale smell in the room and bathroom. While the club floor was simple and sufficient however it lacked in food and variety.