Ratings based on 69 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
100% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Excellent Place to Stay - Would Go Back

Posted Feb 22, 2015
Pros: Staff, close to Shopping (connected to shopping centre)
Cons: Unfortunately, there is a lot of construction nearby so the view is not pretty yet.
Amazing staff. The concierge helped me plan my whole Mt. Promo trip---contacted the drivers, ensured I went to see specific places for photography, etc. Food was good but the Staff is the reason I would go back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tokyo

ショッピングモールに直結

Posted Jan 27, 2015
クラブルームのよやくでしたが、ホテルの好意によりアップグレードされてジュニアスイートルームに宿泊しました。 チェックインカウンターもロビー階とは別に上層階にあるクラブルーム専用のフロアでチェックインし、併設されているラウンジでコーヒーをいただきました。 このラウンジでは朝食やハイティー、18時以降にはカクテルや簡単な食事が取ることができるようです。翌朝が早朝チェックアウトでしたので利用はできませんでしだが、チェックアウト時にランチボックスにサンドイッチを用意してくれました。 大きなモールと繋がっており、スーパーやレストランがあるため、便利です。 部屋ではバスタブもあり、お湯も数秒内に出ましたし、水圧も問題ありません。広さも十分、エアコンも快適でした。 値段は高めでしたので、満足度はそこそこといった感じですが、さすがシェラトンという感じはありました。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

NIce hotel close to Tunjungan Mall

Posted Jan 20, 2015
Pros: Friendly staff especially in Sheraton Club
I love the hotel cause very clean, staffs are friendly , their fitness room are amazing and breakfast in the Club and Café Bromo were fantastic
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Jan 13, 2015 on Hotels.com
3 out of 5
Recommended
for Families
by A verified traveler

실망

Posted Jan 13, 2015 on Hotels.com
욕실은 청소하다가 도중에 그만 둔 느낌이었어요. 바스가운은 구멍이 나서 입을 수가 없을 정도로 헤진 상태였구요. 힐튼이라서 완벽하리라 생각했는데 기대 이하였어요.
4 out of 5
Recommended
for Families
by A verified traveler

Sheraton Surabaya

Posted Jan 4, 2015 on Hotels.com
Excellent location. The hotel is annexed to a huge shopping mall.
4 out of 5
Recommended
for Business Travelers
by CHEW

This traveler left a rating score only Posted Nov 26, 2014 on Hotels.com
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Sep 25, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travelerfrom W

Nice hotel, close to shopping centre

Posted Sep 14, 2014
Everything was good apart from lack of security. Lots of security guards but not doing their job properly. Because we had a stalker all the way to our level and was stalking my husband at Tunjungan for 2 hours. It was creepy. They should check every single person who will enter the building carefully. The shopping centre is fine, but if they can go in to the hotel lift and get in to some levels without card, it's scary.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Seoul

편리한 고급호텔

Posted Aug 26, 2014
고급스럽고 깨끗하다 바로 옆에 툰중안플라자가 있어 쇼핑도 편리하다 다만 주위 툰중안플라자의 공사로 좀 어수선하고 툰중안플라자 외에는 걸어서 가지는 못하는 점이 옥의 티