Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
86% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by Mark from Sydney

Comfortable hotel in the heart of Surabaya.

Posted Dec 30, 2013
The Plaza hotel is well positioned for those that would like to be in a comfortable setting, near a mall (a minutes walk to 2 in this case) and good value for money. The staff are very helpful and pleasant to deal with, offering a new room immediately when I mentioned a problem with my first. I didn't expect that, although as it couldn't be resolved during my stay I appreciated them doing what they could. The gym and swimming pool are off site, a couple of minutes walk which isn't so bad, although the facilities are a bit below par. Altogether I would stay there again, happy with the personable service, level of comfort, location and pricing.
3 out of 5
for Everyone
by Lj from Singapore

Within walking distance to Shopping Centers.

Posted Feb 13, 2013
Pros: Room we stayed was smoked free.
Cons: Room was not well maintained. Bathroom was rusty here and there.
Location: Shopping Centers were within walking distance. Good restaurants & supermarkets in the Shopping Centers.
Pros (1) Location is convenient. 45 minutes from airport (Traffic was on good condition on that particular day). Plaza Shopping Centre is within 1 minute walk. Another shopping centre within 15 minutes walk (crossing the roads were quite tough for foreigners as there was no sign of pedestrian crossing). Cons (1) Lady Receptionist gave wrong information. Informed us no wireless connection in room when there is. (2) Room has musty smell from the carpets. (3) Shower head was not in good working condition. We had to lean towards the wall to catch the water, so we only one third of bathtub.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 19, 2012 on Hotels.com
4 out of 5
for Shopping
by EC

Convenient location & Comfortable room

Posted Oct 31, 2012 on Hotels.com
I find the hotel staff to be friendly and helpful. Room is clean and of adequate size. Overall, a good weekend stay.
3 out of 5
by A verified traveler from Singapore

Shower, bus tub

Posted Jan 27, 2012 on Hotels.com
Shower water spilled out alomg the upper edge of bus tub.
1 out of 5
by A verified traveler from Denver, CO

Big Dose of 3rd world

Posted Jul 24, 2011
Surabaya Plaza Hotel is mosquito ridden, poorly maintained, and not very clean. However, the breakfast buffet is quite good and plentiful. The gym and pool are both large. The gym also has a staff member who helps you with your exercise routine if you are so inclined. Because I found it unpleasant and dangerous to walk around in Surabaya, I spent most of my free time at the pool or in the gym. They tended to be empty of guests except for me. The hotel was reluctant to exchange dollars for rupiahs so it was hard for me to shop. The hotel experience will be long remembered but not in a particularly pleasant way. If you go, it makes sense to use bug spray every evening. Get your rupiahs elsewhere. Enjoy the breakfast buffet, the gym and the pool. Don't expect any sight-seeing pleasures. You will be overcome by smog and soot just about everywhere. Pedestrians will have great difficulty crossing most streets. Stay alert and be ready to run if you try ambling around the streets. Motor scooters outnumber pedestrians 30 to 1 or more. Cars, trucks, and scooters have complete domination of all streets. I did walk and got home without injury but close calls were frequent. Find crosswalks manned by policemen. They will help you cross. Drivers ignore the red lights.
5 out of 5
by A verified traveler from LA USA

mold in bathroom

Posted Jun 24, 2011 on Hotels.com
Overall the hotel is in great shape, just that you can't control the air conditioning. The other thing is that the grout around the tub has black mold.