Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Posted Mar 14, 2015
I wouldn't stay here again, the breakfast was poor and the service not great either. Especially frustrating was that call point on the barrier for the car park is broken and I sat there for five minutes trying to get through to someone to get out. There was no sign saying it was broken and when I went in to the hotel to get let out they didn't seem particularly bothered.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Oxfordshire

pleasant and comfortable hotel

Posted Jan 19, 2015
helpful and friendly staff - would stay there again
Comment from Hotel Management
Jan 23, 2015 by General Manager, Hotel Management
Thank you for your review and kind comments. I do hope that we will have the opportunity to be of service to you again in the future.
2 out of 5
by A verified travelerfrom EGHAM

this is not a four star hotel

Posted Jan 2, 2015
Cons: staff training
Had ordered second bed in room but when we got there they had put a baby,s cot in the room. also breakfast my wife had to wait for over ten minuted longed than the rest of us for her poached eggs (which she had to send back as they were not fully cooked and then had to wait another ten minutes for the second one,s. and there were other people in are group who also had problems at breakfast staff not up to four star standard.
Comment from Hotel Management
Jan 8, 2015 by General Manager, Hotel Management
Thank you for your review. I was most concerned to read your comments as the issues raised are certainly not in keeping with the standatds of quality, service and customer care normally associated with Macdonald Frimley Hall Hotel. Please accept my sincere apologies. I do hope that we will have the opportunity to extend you a warm welcome back in the future.
2 out of 5
by A verified travelerfrom Egham

There for a wedding

Posted Dec 30, 2014
Pros: the hotel is a good hotel shame about the staff.
Cons: The staff training which going by our experience is non existant
Location: Hotel is in a nice location just off the main road and m3 moterway.
booked two rooms one for our daughter and her daughter and one for us and her son who is eleven when we got to the room they had but a cot in it which is a bit small for a eleven year old. ( they did change the room when we told them the girl on the desk said they were told the child was two years old. then the wedding breakfast they did not give my wife her meal and the service was terrible and at breakfast the next morning four of us got our breakfast but my wife who had ordered poached eggs had to wait for at least ten minutes after our breakfast arrived and when it came the eggs where not cooked and she had to send it back we were not the only ones that had problems at breakfast lots of the other guests had the same problem. It is a shame because it is a very nice hotel but the staff are terrible.
Comment from Hotel Management
Jan 8, 2015 by General Manager, Hotel Management
Thank you for your review. I was most concerned to read your comments as the issues raised are certainly not in keeping with the standatds of quality, service and customer care normally associated with Macdonald Frimley Hall Hotel. Please accept my sincere apologies. I do hope that we will have the opportunity to extend you a warm welcome back in the future.
5 out of 5
Recommended
for Families
by Tristram

Posted Dec 18, 2014 on Hotels.com
Comment from Hotel Management
Mar 14, 2015 by General Manager, Hotel Management
Thank you for your kind rating.
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

It was okay.

Posted Nov 22, 2014 on Hotels.com
The hotel was okay but not the best. The beds are not vey comfortable.
Comment from Hotel Management
Mar 14, 2015 by General Manager, Hotel Management
Thank you for your feedback. We have already replaced 80% of the beds in the Hotel, with the final changes due by the end of January 2015, though I am unsure as to which bedroom you stayed in. I can only apologise for the discomfort experienced on this occasion. I do hope that we will be of service to you again in the near future.
5 out of 5
Recommended
for Couples
by Jfrom Henley on Thames

It was lovely!

Posted Nov 18, 2014 on Hotels.com
It was great! Especially we would like to thank Restaurant Manager Richard Hutching and Bar Supervisor Por Pacinee. Exceptional service has been provided!
Comment from Hotel Management
Mar 14, 2015 by General Manager, Hotel Management
Many thanks for your review and very kind comments. I have passed your compliments on to both Richard and Por. I do hope that you will afford us the opportunity to extend you a warm welcome back in the near future.
4 out of 5
Recommended
for Business Travelers
by Mikefrom Manchester

Oct 2014

Posted Oct 31, 2014 on Hotels.com
Regular buisness traveller...this room price was fair. Evening meal price was way beyond most expense allowance £27.5 for 2 courses, needless to say i didnt eat in Restaurant. Bar area was rather quiet , no tv and very faint background music - bit like a library. Service was excellent, room a little small..overall ok
3 out of 5
by A verified traveler

Not enough space for its guests

Posted Oct 17, 2014
No room in tea room or bar for lunch. Unable to get a reservation for dinner. Room walls extremely thin.
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel with character.

Posted Oct 7, 2014
Pros: Character and staff
Welcoming looking hotel with a nice atmosphere. Rooms quite basic. Some areas of hotel need updating but overall enjoyable stay. Staff very helpful.