Ratings based on 370 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveler from Montreal, Canada

Convenient hotel close to Gatwick Airport

Posted Jul 23, 2014
Pros: Conveniently close to the airport, ideal for overnight stay.
Cons: Wifi access via vouchers seems like an unnecessary nuisance.
Location: I chose only to stay close to Gatwick airport for an early morning flight. Otherwise, why would anybody want to be in the middle of nowhere?
The hotel staff were very kind and personable. Room was neat, very comfortable bed, well stocked. Decent wifi. My only problem was that the Airport shuttle arrived a bit later than announced and took a good while getting to the airport (which is only 5 min away), so I barely made it in time before they close check in for my flight.
4 out of 5
for Everyone
by A verified traveler from Carlingford

Very convenient, good hotel, great value

Posted Jul 7, 2014
Very convenient, good hotel, great value. Easy access to Gatwick hotel with shuttles, then onto Gatwick express to Victoria station.
4 out of 5
for Everyone
by A verified traveler from upstate NY

Convenient for Gatwick

Posted Jul 4, 2014
Pros: Clean, quiet, comfortable, friendly and helpful staff, pleasant bar, convenient for Gatwick, reasonable price for UK
Cons: N/A
Location: 10 minutes to Gatwick airport on shuttle bus.
The hotel is one of the closest to Gatwick airport, with a shuttle bus (fare 3 pounds) that took maybe 10 minutes to get to the airport. Check-in was efficient, but I didn't like my room (close to the elevators) and the staff were happy to give me a replacement room. The room was comfortable, clean and quiet, with a pot to make tea or instant coffee. The bar provided pub food and a reasonable selection of beer, cider and wine. Check out was also efficient. I needed to stay overnight for a early flight out of Gatwick Airport and the Airport Inn was a good place to stay.
4 out of 5
for Everyone
by A verified traveler from London

Good value Gatwick stopover

Posted Jul 4, 2014
Pros: Close to Gatwick and nice staff
Cons: The hotel needs a bit of TLC but at these prices I am sure they do the best they can
Location: Gatwick Airport is on the doorstep!!
Overall this is a good value hotel very near to Gatwick Airport
4 out of 5
for Everyone
by Linda from Portugal

A good stay if noisy...

Posted Jul 1, 2014
Pros: The food was exceptional. Excellent dinner at the bar in the evening and a very good breakfast, to be recommended, in the morning. Good shuttle too.
Cons: Soundproofing. Heard EVERY word from the people in the next room, woke us up - and they weren't even talking loudly.
Location: Handy for airport
Just a one night stay which was fine - beds a little small but all very clean and comfortable, if basic.
2 out of 5
by Madkhali from United Kingdom

Receptionists are rude

Posted Jun 26, 2014
Reception lady is very very rude, lacks knowledge and respect to people. The guy is polite but not professional. Just to let others know, this hotel is part of Britannia group hotels. I stayed with this group all over the UK and most of their staff are unskilled, impolite and unprofessional. The hotel in general is okay for those travelling from Gatwick, but do not recommend it for any other purpose. Only stay here if you are travelling next morning
4 out of 5
for Everyone
by jack from london

Nice hotel

Posted Jun 16, 2014
On booking in we found the staff member quite abrupt at times but, room was clean except for the hair in the bath (we have never stayed at a Britannia hotel without finding someone else's hair). An enjoyable overnight stay.
4 out of 5
for Everyone
by A verified traveler

convenient for gatwick

Posted Jun 14, 2014
Just needed a hotel as we had an early flight from Gatwick in the morning. Hotel is convenient for Gatwick with a shuttle bus that runs throughout the night and takes about 5 minutes to north terminal. Hotel condition was more than adequate for a one night stop over.
4 out of 5
for Everyone
by fantastic

Very good

Posted Jun 5, 2014
Really enjoyed myself. I will recommend to ftiends
4 out of 5
for Business Travelers
by A verified traveler from Toronto, Ontario, Canada

Overnight stay

Posted Jun 1, 2014
Pros: Cleanliness and nice atmosphere in lounge and restaurant. Good bus service to airport. Pick-up in front of hotel.
Location: Right near airport. Nothing to do except possibly shop up the road at neighbourhood department store and grocery.
We only stayed one night at the hotel for a stop over before we had to head to the airport. But, it was a very clean room, bar and restaurant we very nice. Breakfast buffet was great. For the cost it was a great surprise. Thank you,