Ratings based on 187 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.4 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Loch Lomond
Handy for Gatwick AirportPosted Aug 5, 2014
We needed a one night stop before and early flight from Gatwick and ended up eating there as well. The Indian food was excellent and friends had the pub menu which they rated very good. Staff were very helpful and the room we had fresh décor.
for Overnight Stay Before Destinationby Paul from Plymouth
You get what you pay forPosted May 12, 2014 on Hotels.com
Days hotel Gatwick was disappointing. It was cheap and it showed. Rooms were nicely appointed although the bed could have been more comfortable, but the entrance and restaurant felt tacky. The meal we bought when we arrived was quite poor. Breakfast was basic with cheap quality ingredients. Breakfast was also served within a very limited a time-slot of 7-9am. Once 9am came, everything was packed away and breakfast was over so no chance of being a bit late with some lee way as in other hotels. We chose it for it's excellent location, on site parking facilities whilst we were away, and the transport shuttle to the airport (the parking deal was booked through a rival company as sadly Hotels.com do not offer a combined parking deal - we used Hotels.com for the night after we returned from holiday). It was also cheap compared to other options, but I guess you get what you pay for. We wish we had paid a little more for a more relaxed stay.
for Business Travelersby A verified traveler
Ok hotelPosted May 3, 2014 on Hotels.com
Ordered a triple but when we got there was given a family room. It was clean and tidy good price. I would stay again
Recommendedby A verified traveler
Posted Apr 26, 2014 on Hotels.com
for Overnight Stay Before Destinationby benny from swanage
great locationPosted Apr 18, 2014 on Hotels.com
We arrived late after 1130 pm we had a good welcome at the reception and we where at the bedroom in five minutes. and we had a good night sleep.just in the restaurant in the morning the full house breakfast was very cold hopefully better next time.
Recommendedby benny from dorset
was all great thanksPosted Apr 1, 2014 on Hotels.com
We been staying in this hotel every time we go for holiday.still the best
for Everyoneby A verified traveler
Good value, close to Gatwick airport.Posted Apr 1, 2014
Pros: Good rate (except breakfast too expensife at £8.50). Close to Gatwick, pleasant stass at reception.
Cons: More comfortable beds,eliminate odor, increase water pressure, enable AC controls in the room
Location: Nothing to do in Horley (only 1 pub and 1 Italian restaurant but would be good loc for day trips to other counties.
Beds were very uncomfortable and the water pressure for shower was so low it was hard to shower. There was an unpleasant musty odor in the halls and main foyer. Like the place was not in regular use or poorly heated. The room was too hot and the AC was off, and openingnthe windows made it too loud to sleep.
by A verified traveler
awful place to stayPosted Mar 17, 2014
firstly the car park was terrible no parking bays and people just parking where they wanted to,we went to check in and charged us again for the room and when we questioned it the girl said we needed to pay i told her we had as we had booked it online then she tried to give us twin rooms when we had booked doubles then we got a refund and the manager told us as it was a same day transaction the refund would be straight back in our account which it wasn't and two days later it still has not been refunded the rooms were fairly nice to look at but the bed were so uncomfortable and caused me to have a very bad back the next day, we had a party to go to which we needed to leave for at a certain time and one of the residential guests had blocked both of our cars in which very nearly made us late overall the experiance was really painful and i wouldnt ever reccomend this place to anyone
for Personal Eventby Bobby from Wirral, Cheshire
car park with hotel attachedPosted Mar 3, 2014 on Hotels.com
The hotel location was ideal, but if guests arrived after 7 or 8pm it was most difficult to get a car parking space, because of the staff getting peoples cars ready for collection the next day, do not ask for help, you will not get it, not their job to find parking spaces. otherwise our stay of 4 nights was just ok. The bar closes @ 10.30pm or maybe not, but you are encouraged to drink up. The hotel needs some refurbishment it is looking run-down and will get worse as no maintenance seems to be done.
for Business Travelersby Woodsy from Surrey
Just for a nights alright...Posted Feb 25, 2014 on Hotels.com
Stayed here with friends for a night after a party in local area. Staff pretty unfriendly (when you actually saw them!) Room was clean & had what we needed (except shower caps & drinking water) bed very uncomfortable, you could feel the springs all night long. But what do you want just for a night?