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Reviews of The White Horse

3.5 out of 5
The White Horse
High Street, Dorking, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 204 out of 404 reviews" "
Rating 8 - Good. 137 out of 404 reviews" "
Rating 6 - Okay. 40 out of 404 reviews" "
Rating 4 - Poor. 16 out of 404 reviews" "
Rating 2 - Terrible. 7 out of 404 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, refurb is top class with lovely rooms. High street is lovely with plenty of other pubs and restaurants nearby. If you can’t get a space in the White Horse car park there is ample parking nearby.
Stayed 1 night in Apr 2024
Response from The White Horse, Dorking on Apr 11, 2024
Dear Bradley,Thanks for visiting and for your kind comments! I hope we can welcome you back to the White Horse in the near future.

6/10 Okay

Sara

Breakfast was very disorganised, insufficient cutlery, glasses etc on table. Presentation of food also poor. Empty plates were not collected from table so guests had to remove them onto spare tables to make room. Bedroom was dusty and a bit tatty. Lovely check in at reception, lady very friendly & helpful.
Stayed 1 night in Sep 2023

8/10 Good

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of Dorking, latecomers were a bit noisy, but all in all a good experience.
Stayed 1 night in Sep 2023

8/10 Good

Helen

Stayed 1 night in Aug 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, clean and comfortable. I had booked 2 nights separately due to change of plans. Was upgraded on first night to the better room that i had booked for second. Down side (which is partly out of the hotels control) is the noise from people returning between 11pm and 1am who have zero consideration and have liyd conversations at top of stairs and in corridor. No one present at check out to feed back to.
Stayed 1 night in Aug 2023

6/10 Okay

Rod

Traveled with partner
Liked: Cleanliness, staff & service
About to be closed for refurbishment so not in great condition at the moment. Small, poorly ventilated rooms. Lovely staff though!
Stayed 2 nights in Aug 2023

2/10 Terrible

Sarah

Stayed 1 night in Aug 2023

6/10 Okay

Christopher

Stayed 1 night in Aug 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Colin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice room but needs a good clean
Stayed 1 night in Jul 2023

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
The room was very nice but slow and patchy service especially at breakfast. Was also expecting a parking space instead of having to pay for a carpark overnight.
Stayed 1 night in Jul 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, room was very comfortable, and clean. Only thing is that the rooms are very small and there is no air conditioning which I didnt realize when booking but they provided a fan and also since it wasn’t too hot outside the rooms were still nice and cool. The area of the hotel is great. Wonderful small town vibes with access to so many stores/ bars/ restaurants all within walking distance.
Stayed 2 nights in Jun 2023

4/10 Poor

suzanne

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Very tired hotel rubbish service
Very challenging staff not very helpful. Room very old and tired. Would not stay again
Stayed 1 night in Jun 2023

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Steve

Stayed 2 nights in Jun 2023

10/10 Excellent

Heidi

Stayed 1 night in Jun 2023

10/10 Excellent

J

Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10
Excellent,great staff very clean nice atmosphere lovely breakfast bar open all its just to resedents.very nice fun hotel
Stayed 1 night in Jun 2023

10/10 Excellent

Harrison

Stayed 1 night in Jun 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely bedrooms and restaurant
Stayed 3 nights in Jun 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

PHILIP, Ashford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great character and comfortable large rooms
Stayed 1 night in Jun 2023

4/10 Poor

Anita

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The carpet in the room appeared old and worn. The room was right on the main Dorking High Street and was terribly noisy. The staff serving breakfast were obviously overworked as the table was not set properly, asked for more coffee - never came. I was offered a special breakfast rate which reception seemed to know nothing about. The whole experience was one I will not be repeating.
Stayed 3 nights in May 2023

10/10 Excellent

Paul

Stayed 1 night in Jun 2023

10/10 Excellent

Philippa

Stayed 1 night in May 2023

10/10 Excellent

Marion

Traveled with partner
Liked: Staff & service, property conditions & facilities
We had a great stay. Loved our room!
Stayed 1 night in May 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

John

Stayed 2 nights in May 2023

10/10 Excellent

Erik, Las Cruces

Stayed 1 night in May 2023

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant
comfortable and welcoming.
Stayed 2 nights in May 2023

8/10 Good

TIMOTHY

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely old hotel in the heart of town. We chose this hotel for proximity to Gatwick, while looking to avoid a airport hotel, and found it very pleasant. Very comfortable bed, and truly excellent shower! With no lift available, we did have to schlep our bags up stairs, but had assistance from a very helpful staffer. Only complaint is that there was not enough parking available for all guests, so we had to find our own parking in town.
Stayed 1 night in May 2023

10/10 Excellent

Lauren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time of staying here. Lovely find and great food. Service can be a little slow at times but overall a lovely place.
Stayed 1 night in May 2023

6/10 Okay

Raymond

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stay here but don't eat here
Our room was excellent though the tv had to be fixed and the water in the sink took forever to drain away. The things that let this place down are the food and the add ons. Parking was a whopping £12.50 a night. We parked for free just across the road. The food was ridiculously over priced and very, very ordinary. Salt and pepper squid at £10 was expensive, even more so when we discovered it was battered squid not salt and pepper and for £10 you got just 5 tiny squid. We actually laughed. £20 for chicken and ham pie is way over priced. Especially when it's tasteless. My advice don't eat here. The outer doors to the restaurant area also kept blowing open with the wind and as a result several diners were eating with their coats on. Breakfast at £20 for both continental and full English was the most expensive ive ever come across. After our evening experience we didn't book it and when the next morning we took a sneaky look we were so glad we didn't. It looked less than ordinary. Instead we took breakfast at the Turkish place across the road and it was excellent. Stay here but dont eat here.
Stayed 2 nights in May 2023

10/10 Excellent

Peter

Stayed 2 nights in May 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We stayed at the White Horse after a long walk, the rooms were nicely decorated and clean, and the bed was comfortable. We ate in the restaurant for dinner and had breakfast at the hotel, the food was great on both occasions with plenty of choice. Highly recommend staying here if you’re looking for a hotel in the area
Stayed 1 night in Apr 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy bedroom, warm and clean. Reception staff were excellent. General appearance of the hotel is great. Restaurant staff could be a little friendlier (some, not all) and presentation of hot food (breakfast) could be improved.
Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed whilst visiting friends. Spent 2 nights over the weekend. Quiet, warm and comfortable bed. Reception staff were very friendly and helpful. Restaurant staff perhaps could be a little warmer, attentive - no explanation of the menu / dining experience was offered for breakfast. Food was fine, a little garnish to make it more presentable wouldn’t go a miss.
Stayed 1 night in Apr 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

pete

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
great facilities and location.
overall the facilities and location were great. sadly, it was brought down by my first impression and contact with a staff member. as there were no parking spaces available, i went in to ask about this. as it had said on the site, "free parking available". i told the staff member this, and it seemed like she was ttelling me off for not ringing up. i was not made aware at all during the booking process, you had to call to reserve a parking space, no infomation was provided, but she seemed to insist it was my fault. she was quite stubborn and almost aggressive in her attitude and to be honest should not be front of house staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
White Horse family break
We had a great stay. The room in the tower was great for the three of us. The lady on reception was brilliant. Great location to get to train station and town center amenities.
Stayed 2 nights in Apr 2023

8/10 Good

AMADUL

Stayed 2 nights in Apr 2023

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We only stayed the one night but from the little we experienced I would happily stay here again - nice hotel and good food and service although the bar was a little busy for the two they had serving. Very happy to recommend - rooms were lovely - very clean and well appointed for weekend/short stay.
Stayed 1 night in Apr 2023

8/10 Good

OPM

Stayed 1 night in Mar 2023

10/10 Excellent

Andrea

Stayed 1 night in Feb 2023

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Simon

Stayed 1 night in Feb 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel and the staff were exceptionally welcoming.
Stayed 1 night in Jan 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Susan

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023