Ratings based on 3 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.7 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby Mandy from Hampshire
Great HotelPosted Mar 5, 2013
Pros: Friendliness, Clean, warm and welcoming
Location: Great location as I was working in the area, Beautiful Hotel.
Stayed at this hotel and could not have been more impressed. On arrival was greeted by amazing reception staff who were really helpful, went to room which was immaculate and warm considering the weather ( snowing). Went into restaurant for something to eat and had a superb choice from carvery and they looked after me as I was by myself. Even though the hotel was very busy with alot of people staying for early morning flights from Gatwick, the hotel did not feel crowded or noisy. Slept like a log, no noise, no banging of doors and a nice hot shower. Breakfast you could choose from a variety of things. Really happy that I stayed there considering, would definately stay again.
for Everyoneby frequent travel from toronto
Shuttle FiascoPosted Jan 14, 2013
Pros: need a week to think about it
Cons: poor front desk service
Location: further from Gatwick than anticipated
A shuttle from Gatwick is offered, but when I arrived at the airport, the shuttle had just left and the next one was one and a half hours later. This would been avoidable as I had repeated emailed the hotel for two weeks earlier asking about the shuttle service but got no reply. I even tried calling the hotel directly, but there is no local number, only central reservations.I ended having to take a taxi for 16 pounds at 11.30 pm as the next shuttle was at 12.40am. The front desk was rude and unhelpful. The shuttle back to the airport was full so I had to take one at 5am. Next time I will save myself the trouble and just stay at the airport They also wanted to charge me an extra 2 pounds for using a credit card. Would nor stay there again and would not recommend it mainly because of the poor service
for Everyoneby Phoebe from Bedfordshire, UK
Great valuePosted Oct 23, 2012
Pros: Good value, good location, friendly staff
Cons: They forgot our tea and mugs
Location: Very close to the airport
Lovely hotel.Staff were all very friendly and helpful great location if you are going to gatwick as it is on its doorstep and they have a coach transfer. Dinner and breakfast buffet for around £10/12pp which was nice. Room was adequate if not a bit on the small side. clean and kept well, however they forgot to leave us with mugs and tea, which was disappointing but didn't really bother us (I'm sure they would have brought us some had we asked). All in all, great value for money and I would stay again.