Ratings based on 504 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
84% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveler


Posted May 17, 2015
Extérieur bâtiment à rafraîchir, intérieur correct petit déjeuner correct. Chambre un peu trop poussière. Entrée intérieure hôtel super. Outside hôtel to be refreshed, too old, inside correct, breakfast good, bedroom a little too much dust
2 out of 5
by A verified travelerfrom london

Faulty Towers

Posted May 16, 2015
Grim. 1970 was probably the last time this hotel saw a lick of paint. The wifi is not available in the bedrooms and even if you would like to use the desk the vanity mirror is bolted to the surface! Not suitable for business travellers. Rip off bar charges £3.40 for a pint of lemonade! If I had not been driving I would have easily consumed the entire bar if only to blur out the horrendous decor. Would pay not have to stay here again
3 out of 5
by A verified traveler

Russ Hill Hotel - Charlwood

Posted May 6, 2015
Their has been a recent price increase, yet no increase in comfort, quality or service, at prices between £30-£39 it might make sense, however at £45 the competition offers so much more...
3 out of 5
for Everyone
by A verified travelerfrom Canada's West Coast

Great Hotel for the price

Posted May 5, 2015
Cons: could use a little paint on the outside
Location: very remote without a vehicle
They have a top notch buffet both for dinner and breakfast. Very clean and good selection.
1 out of 5
by A verified travelerfrom New Jersey

English charm gone wrong

Posted Apr 22, 2015
Pros: The staff couldnt have been more unhelpful. Their disgust for the management is obvious and how management has abandoned this hotel in any support.
Cons: No ATM, No currency exchange, No local calls allowed, No business center or computer to use, No room safe, No mattress from this century.
Location: This hotel is buried in the countryside, surrounded by horses and farms. Pretty, yes. Convenient for the airport? No.
When you travel for business, and not corporate but your own small business, you expect a certain level of comfort and amenities. You expect people to work with you to achieve the goals you have set. I had an excruciating 4 day stay at this hotel recently that started with what I thought was going to be a nice quaint English hotel, filled with charm and history, run by experienced innkeepers sympathetic to the weary traveler. What I got was Fawlty Towers. Upon arrival I was given a room that was no more than a phone booth with a double bed. I could touch both walls with arms outstretched laying on the bed. No window, barely a bath. After nixing this first choice, I was shown a better room, a little bigger but at least it had a window so I could tell the time of day. The bed was old, mattress was dented but the sheets were thick and clean. Bath was updated, again very clean and the shower was strong but small. Curious though, the shower/tub was so far off the bath floor that I had to use the non slip mat on the bath floor just so I didnt crack my head open on a wet, tile floor. No grab bars or anything that would hold someone up. A strong point for the elderly. This hotel has a bar and a buffet, both are acceptable but both expect payment up front before any services or food are rendered. I dont think this is a British dynamic but indigenous to this hotel instead. Its inconvenient to keep digging into my pocket for every beer and biscuit. Ran out of room to write.
1 out of 5
by A verified travelerfrom norfolk

You get what you pay for!

Posted Apr 16, 2015
Verry dated and rundown smelt funny when walking to the rooms. Beds were very hard and gave me backache. Didn't want to eat there so went elsewhere for food. On the plus side didn't here the plains going over during the night as its in the flight path!
4 out of 5
for Families
by A verified traveler

Posted Apr 12, 2015
Preis-Leistungsverhältnis OK, Zimmergröße war auch in Ordnung,
3 out of 5
for Everyone
by A verified travelerfrom London

Don't get a room with no window.

Posted Apr 3, 2015
At first they gave me a tiny room without a window. Health and safety regulations require a fan to be on 24 hours a day (because of no window) and I couldn't sleep because of the noise. So I asked them to give me a room without fan and so they did. The hotel is all olddish, but well-kept and clean.
3 out of 5
for Everyone
by A verified travelerfrom Bedford

Ok for overnight stay

Posted Mar 30, 2015
Pros: Near the airport.
Cons: New decor and carpet, decent size TV. Single mixer tap for wash basin.
Location: Near the airport.
Ok for overnight stay. Wifi only work in the lobby area if you are lucky. No gym facilities.
1 out of 5
by A verified travelerfrom Sussex

Dont waste your money.

Posted Mar 8, 2015
Pros: Nothing
Cons: Everything
Location: Lovely area of Surrey countryside and ok just for a few hours sleep. At end of Gatwick runway and directly under flightpath.
Stayed here twice. On first visit, we were given a small room with no window (just an overhead skylight) On second visit we were given a ground floor room with double bed but little bigger than a broom cupboard and a broken bathroom window which could not be closed. Most of staff do their best but place is quite rundown. If you cannot get a Premier Inn or even a Travelodge at a reasonable price, save your money and sleep in the car.