Ratings based on 327 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
84% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom weymouth

Great value for money

Posted Nov 12, 2014
Booked this hotel because I had to attend an interview. We only paid £32 for the two of us and also had an excellent three course buffet car very meal costing £10.50 each. This hotel is close to gatwick and offers free parking for flyers. We would definitely return.
2 out of 5
by A verified traveler

old and decrepit

Posted Nov 8, 2014
An old and decaying hotel in need of a makeover, dirty sheets and room, poor breakfast, wont be going back !!!
2 out of 5
by A verified travelerfrom Spain

Very shabby Hotel

Posted Oct 29, 2014
Pros: nothing
Cons: pull it down and start again
very shabby, staff were very pleasant but I felt intimidated by other guests who were crowding the corridors, We didn't eat there as if the hotel was that shabby then I was wondering how bad the kitchens were?
2 out of 5
by A verified traveler

You get what you pay for

Posted Oct 13, 2014
Pros: Close to airport, public transport that takes it to and from airport. The restaurant and bard are okay for drinks, but the dinner menu is very limited
Big old house, small room, old smelly carpet, old and very uncomfortable mattress. Expect to carry your own baggage upstairs. Also, mind that the bus service is not run by the hotel, as it may appear, but it is public transportation, so expect to have cash on you to pay for tickets. Expect noise in the hallways at night.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Honolulu

Remote,wonderful old hotel

Posted Oct 10, 2014
The Russ Hill Hotel was truly a wonderful, multicultural experience. Travelers from all over the world in this large, off the beaten track hotel. Great meal, quiet room...overall, a unique experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

good hotel

Posted Sep 26, 2014
no problems, clean tidy room, slightly tired decor, but great food and staff, parking a bit of an issue but young lad in car park very helpful in organising it,all staff very nice but he went the extra mile to help well done to him
5 out of 5
Recommended
for Overnight Stay Before Destination
by RSfrom Milton keynes

Excellent value for money

Posted Aug 30, 2014 on Hotels.com
We were pleasantly surprised by the quality of the hotel. The lobby is a bit dated but clean and the room was very clean and perfectly suited for overnight stay. The staff were also very helpful. One of the staff even moved a couple of flower pots from there entrance so we could park our car as the main car park was full! The hotel is also very well signposted so no trouble finding it.
1 out of 5
Recommended
by Wunderkindfrom London

Good service but that's about it

Posted Aug 28, 2014 on Hotels.com
Hotel was terrible. Rooms were uncomfortable. We had to ask to reallocate us to another room because the first room didn't have any windows and had a very nosy AC, we couldn't even sleep how loud it was. The second room had a window which we couldn't even open. The TV barely was showing any programmes and had very week signal. Apart from nice staff and their polite attitude this hotel is definitely not something I would suggest to anyone.
4 out of 5
Recommended
by A verified traveler

Overall very happy

Posted Aug 26, 2014 on Hotels.com
The room was clean and tidy. There was an offer for £2 off breakfast on check in. Can be quite noisy with people arriving all hours. Excellent hotel if you are travelling to the airport.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom London

Lovely old manor type with wood panels everywhere.

Posted Aug 13, 2014
Pros: The look, the staff and the food.
Cons: Bar not open at lunchtime so no food either.
Location: Gatwick Airport shuttle so very handy
Great ambiance, food good, staff wonderful. Enjoyed my two stays and would certainly go again.