Ratings based on 131 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
82% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

No Internet

Posted Sep 13, 2014
No wireless, wired Internet didn't work after calling helpline. Wireless on communal area was weak amd patchy. No breakfast included. Room was out the back behind the hotel like an old butlins camp. Not suitable for business.
2 out of 5
by A verified traveler

Clean good facilities, but terrible beds.

Posted Sep 8, 2014
I was pleasantly surprised when we arrived at the hotel, its not 5 * but was clean and had a full spa and gym. However when I woke up after only 5hours of sleep with an aching body and feeling terrible. The beds made this hotel one that I would not try again. To top it all off the shower trickled down.
2 out of 5
by A verified traveler

Very dated decor

Posted Sep 7, 2014
Pros: The hotel staff were very friendly.
Cons: The internal decor!
We stayed here for one night whilst visiting family locally. Although our room was clean it was small and had not been decorated for many years and the corridors to our room also looked very tired and neglected. Whilst we didn't pay much our room it still felt like poor value for money as we could have stayed at a budget hotel and got a better room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Sep 1, 2014
Staff are very helpful, facilities were great, rooms are nice size and they have a bar, restaurant and a great pool for kids
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value for money

Posted Aug 26, 2014
Only stayed overnight, whilst visiting family, so cannot comment on facilities, but the room was clean and functional
2 out of 5
by A verified traveler

Freezing Room

Posted Aug 26, 2014
Pros: Restaurant was fine.
Cons: HEATING!!!!
Been to the hotel before and it's always been okay but this time the stay was spoiled by the fact that the room was freezing. There was a radiator on the wall but there was no method of controlling it so the room remained uncomfortably cold. A member of staff said there were no heaters that could be borrowed. Take plenty of warm clothes!
4 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Good value for money

Posted Aug 24, 2014
Pros: The pool was excellent, nice and warm- we spent time there with our grandchildren. Great breakfast.
Cons: We had a double bed that sagged in the middle, clearly needs replacing.
Location: Very central, plenty of shopping nearby.
We stayed at the hotel to visit family, it was very convenient. It could do with an update but overall was good value for money.
1 out of 5
by A verified traveler

Awful place

Posted Aug 22, 2014
Smelly, uncomfortable bed, dirty room and bathroom smells of dirty drains, dripping taps, dirty stained windows and curtains, phones only worked once husband had fiddled with them.the list is endless. ...
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly and very accommodating staff member

Posted Jul 26, 2014
Very helpful staff. We enjoyed our short stay. I can recommend for its cleanliness. The staff were very accommodating too.
2 out of 5
by A verified traveler from Sussex

Overnight stay whilst visiting universities

Posted Jul 19, 2014
Pros: The lake .
Cons: as above
Location: Very close to the motorway and Sutton Coldfield town centre
We stayed in a number of hotels during the course of the week and was looking forward to staying here as there was a gym , pool and it was a Ramada . However I was really disappointed it was tired, dirty and dusty. The outward facing side of the hotel was presentable and the staff were busy with a wedding . The gym had a few weights and the pool again was tired and needed some TLC . So much so that I went for a run outside and included going around the lake as part of that. In short for the price I would expect a bit more but from a Ramada a whole lot more . Examples being in the room where a coat of paint had been applied but not finished off . There were large spiders webs in between the net curtain and window. One of the light bulbs had blown