Ratings based on 12 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

No Comforts, but passable

Posted Feb 23, 2014
VERY small room, entire bathroom is a prefinished piece of plastic. Small working table. Bed was comfortable. Staff was terrific, very polite and helpful.
Comment from Hotel Management
Feb 25, 2014
Dear Guest Thank you for taking the time to tell us about your experience at the ibis Suwon Ambassador. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Misun BANG Revenue Manager Ibis Ambassador Suwon
3 out of 5
Recommended
for Business Travelers
by Don M from Heber City, UT

Good Suwon business location

Posted Oct 29, 2013 on Hotels.com
For my first trip to Suwon, this is a good location. Has daily bus trips to / from several area business such as Bosch and Samsung. Hotel has decent wi-fi but separate routers for each floor location. You will need to access each as you move about. Lastly, go ahead and purchase the breakfast buffet option when booking. Aside from coffee shops, you end up having the breakfast each day before you begin work. Might as well pay up front.
Comment from Hotel Management
Jul 19, 2014 by Front Office Manager, Hotel Management
Dear Guest We very much appreciate your comments regarding your stay at the ibis Suwon Ambassador. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Misun BANG Revenue Manager Ibis Ambassador Suwon
3 out of 5
Recommended
for Business Travelers
by Martin from Portland, OR

Nice value hotel for business travelers

Posted Oct 4, 2013
Pros: Convenient location and good value
Cons: I wish the limousine bus to the Incheon airport stopped there rather than taking a taxi to Hotel Castle.
Location: Very conveniently located. There is a restaurant alley in about 5 blocks from the hotel but most of the restaurant employees don't speak English
This is a clean business class hotel with a good value. This hotel is located in the center part of the town of Suwon and one of the limousine bus stops. The hotel is located within a walking distance from the restaurant alley and a couple of coffee shops within two blocks. Although Starbuck's web site does not tell you that there is a Starbucks, one of their stores is located within two blocks. Their buffet breakfast is marginal, so I suggest getting breakfast at A Twosome or Starbucks. The hotel staff was very friendly and spoke very good English. They even have pre-printed directions for the taxi drivers in Korean so that you can hand one of these directions to the taxi drivers since most of them don't speak English.
Comment from Hotel Management
May 16, 2014 by Misun, Hotel Management
Dear Guest We very much appreciate your comments regarding your stay at the ibis Suwon Ambassador. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Misun BANG Revenue Manager Ibis Ambassador Suwon
5 out of 5
Recommended
for Business Travelers
by Chris S. from Toronto

Comfort and convenience

Posted Sep 29, 2013 on Hotels.com
Excellent choice for a trip for either business or pleasure. Very close to major shopping area, restaurants (both Korean and Western style), and train or subway stations.
Comment from Hotel Management
Jul 19, 2014 by Front Office Manager, Hotel Management
Dear Guest We very much appreciate your comments regarding your stay at the ibis Suwon Ambassador. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Misun BANG Revenue Manager Ibis Ambassador Suwon
4 out of 5
Recommended
for Business Travelers
by Yang from Taipei

Great Location

Posted May 27, 2013 on Hotels.com
ibis Suwon has a convenient location, easy access to most of venues in Suwon. Though the room was little small but adequate for business travel, one thing I like is their breakfast, lots of selections and very healthy.
Comment from Hotel Management
Aug 3, 2013 by ibissuwon, Hotel Management
Dear Yang We very much appreciate your comments regarding your stay at the ibis Suwon Ambassador. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your comment concerning size of guest room, we also have Jr.Suite room bigger than standard room and you would be like this room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kwangwoon LEE General Manager Ibis Suwon Ambassador
3 out of 5
Recommended
for Business Travelers
by Michael

Suwon Businessman's Hotel

Posted May 18, 2013
Pros: Basic amenities - no frills The staff were incredible. So very welcoming and polite.
Cons: Ensure the items on the buffet are actually safe. The hash browns were terrible. Also change the listing for breakfast to 6:30 am (not 4:30 am).
Location: Plenty of local restaurants. IMAX cinema at Suwon train station. There's also a HomePlus (similar to Walmart) a few blocks away and a 7-11 store.
The staff were pleasant and VERY helpful. I can't write enough about how great the staff were. Breakfast buffet was mediocre and had the worst hash brown potatoes I've encountered in decades of traveling. The Indian foods with Naan and chickpea curry were tasty though. Room was exactly what was needed for business travel. Clean and quiet. Television remote control did not function to turn the tv on or off, but getting up to perform that trivial task wasn't a problem. The room literature showed that there is a breakfast available in the lobby from 4:30 am to 6 am for early risers, but when I arrived in the lobby at the appointed time, I was told that it has been canceled and that I should arrange something the day before if I needed breakfast extra early. Hotel is located about a 10 minute taxi ride from Suwon station. It might take less time with no traffic. Overall I would consider staying at the hotel again. It met my needs.
Comment from Hotel Management
Nov 23, 2013
Dear Mr. Michael Thank you very much for taking the time to tell us about your experience at the ibis Suwon Ambassador. I am sorry that some of your experience did not meet your expectation on breakfast and others. Please allow me to express my sincerest apologies. Regarding your comment on early breakfast and breakfast menu and other service related , I will focus on staff training again so that we can take care of our guest properly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Kim Revenue Manager
5 out of 5
Recommended
for Business Travelers
by RP from CA

Posted May 7, 2013 on Hotels.com
Good value for business use.
2 out of 5
Recommended
for Business Travelers
by Arnold from CA

Disappointing...

Posted Mar 15, 2013 on Hotels.com
It is not my first time there, but for surely my last. My "non smoking room" was very smelly and smoggy of cigarettes. When I called the housekeeping, they came, sensed that too and said they can verify that but they have no solution for that, since it comes from other rooms through the air conditioning system... The windows can not open, so I had to suffer for a few hours until I could checkout early and leave for some fresh air. The room had a tiny shower that I could not almost fit into. And I am not a big man... Maybe because it had too much hair left there from previous tenent? Yuck! Sayonara Ibis Suwon!
Comment from Hotel Management
Jun 22, 2013 by Ibis, Hotel Management
Dear Guest Thank you for taking the time to tell us about your experience at the ibis Suwon Ambassador. I am sorry that your experience did not meet your expectations on our property. Concerning your comments, we are very sorry we didn't respond appropriately concerning your inconvenience and request. Furthermore, I will reinforce training with our staff, , to satisfy our precious guests' expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Kim Revenue Manager/Ibis Suwon Ambassador
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Mar 1, 2013 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 27, 2013 on Hotels.com