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Reviews of Crowne Plaza Suzhou, an IHG Hotel

5 out of 5
Crowne Plaza Suzhou, an IHG Hotel
168 Xinggang Street, Suzhou, Jiangsu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 79 out of 109 reviews" "
Rating 8 - Good. 22 out of 109 reviews" "
Rating 6 - Okay. 8 out of 109 reviews" "
Rating 4 - Poor. 0 out of 109 reviews" "
Rating 2 - Terrible. 0 out of 109 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Xiaomin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Hotel had small fire but under control. The best part is how they deal with emergency. They put guest satisfaction at first. Beside the great service, the hotel is beautiful. You get the view of the Jingji lake and the door of the east. Very convenient to the mall and countless restaurants on the Ligongdi,easy subway ride to the old town as well. I will definitely stay there again. Highly recommended!
Stayed 2 nights in Oct 2023

10/10 Excellent

CHEE KUN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Kyna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great except there is no coffee maker in the room.
Stayed 3 nights in Jan 2020

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Fantastic
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointment of the room I get.
Staff at check in counter told me that they had no King bed room for me which I booked. And said it is not confirmed when I book. I need to argue with them and show the confirmation email to her, then finally she give me one, but in 2nd floor, face to the front entrance of which all people can see through my room if I open the curtain. I was so disappointed on this, if she can explain to me the condition of the room, I may accept the twin room, her attitude is rude.
Stayed 1 night in Jul 2019

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic hotel, good for a weekend stay.
Great hotel, good food, nice pool overlooking the lake. Only downside is the decor, though immaculately clean, is a little bit dated. The gym and spa were under construction during our stay, alternate arrangements were made for the gym. This construction was not noted during the booking phase, but the construction did not disturb us with noise at all.
Stayed 1 night in Jun 2019

10/10 Excellent

SANDRO ALMIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing!!
I've got an upgrade for an outstanding room. I've loved this hotel!!
Stayed 1 night in Jan 2019

10/10 Excellent

Xyao Yun, Pennsylvania us

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply love it! Especially the breakfast!!

8/10 Good

Peter, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A very good hotel, great room, excellent breakfast, great choices btoh western and chinese. Internet worked well. However location is a way from any where like restaurants, shops etc.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Janice, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with a nice view
I like the hotel with a nice view. The staffs here are knowledgable and very helpful. You can eat at the hotel or take a taxi to the local seafood restaurants, about 10 to 16 RMB. Just ask the staffs. They arrange the local tour, buy high speed train tickets to Shanghai, and airfares to other tour destination. I also used the room service for breakfast before I left for my flight. I love the local non-spicy noodle dish. I did not know the name, but I would eat it again if I would go back.

10/10 Excellent

Mondae, Grass Valley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view
The hotel has a nautical theme, which is a little cheesy in the rooms, but it is beautifully executed in the lobby and in the shape of the hotel and the decks around it. It sits on a lake and the view is spectacular. Breakfast buffet is well done, and the service and comfort in the hotel make it a standout.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Raj, Calgary, AB

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, staff not v friendly
The hotel has a great location based on the view of the bay. But there is not much else going on in the neighborhood. Had an excellent dinner buffet in one of the hotel restaurants - quite memorable. Found the service levels a bit wanting - the front staff were not v friendly.

10/10 Excellent

Stephen, Seattle Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service, views, and breakfast buffet
Exceptional service is what makes this hotel 5 stars. From the front desk to the concierges and bellman, they were all very courteous and went out of their way to accommodate guests. The lobby music and lounge decor was very pleasant and the breakfast buffet had the best variety of choices along with views of the Lake. I would recommend this hotel and would stay longer on our next visit to Suzhou.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel service and amenities are great. My wife and I were stunned by the pool and the deco of the lobby. The only issue is the neiborhood is under construction. There is not much to do in the walking distance.

10/10 Excellent

Stephen, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 5 star service!
The concierge staff, bellboys and front desk were extremely courteous. The breakfast buffet variety was exceptional and seating had views of the lake. We had just gotten off a cruise ship and the design and ambiance of the hotel was just like being on the cruise ship. In the evening there was music by a piano player in the lobby.

10/10 Excellent

Ian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional staff in an impressive hotel
Very professional and exceptionally helpful staff made our stay very enjoyable and relaxing. An impressive, ship-themed hotel on the edge of a large lake, with excellent facilities (indoor and outdoor pools, international breakfast, lovely lounge and dinner areas). Highly recommended! (Concierge-arranged limos to/from train station are too pricey though).

10/10 Excellent

Holly, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful hotel with some issues in the room
The hotel was beautiful, they gave us a free welcome drink and the brunch that was included was amazing, however, the basic need of our room was not met. The heat was turned on and we could not get it to turn off - making for very restless sleep. In the morning they offered to change rooms for us, which was nice, but we were only staying for one night.

8/10 Good

Shane , Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Hotel was in good condition and for the price per room good value. We stayed around Christmas and the decorations were very well done. the hotel lobby was a nice relaxing place to enjoy and evening drink and do some reading or a little online activity with the wifi available.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Nice Stay
Overall the stay was pleasant. The rooms are very beautifully decorated. A slight letdown was that on the day we arrived, there were no hot water from 9-5. This wouldn't be a great issue for us as we arrived close to 5, however, when we tried to shower the water was very dirty perhaps due to the cleaning. We were allowed to change rooms - we were told we were upgraded but I find this was a lie, pretty certain it was a downgrade (to a smaller room). In any case, this didn't really affect my stay, the location was about 7-8 mins walk from metro, 3 or 4 stops away from CBD. I find it a little inconvenient for the middle of winter when everything gets dark early etc and we weren't able to really take advantage of the scenery right next to the lake. Would recommend this for summer and/or spring/autumn.

8/10 Good

SPS, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel & friendly staff
Nice hotel with comfortable & clean room. We like it very much. My husband has lost a money during our last day stay, the hotel staff found it and took a trouble to view the CCTV to verify who is the owner. They return the money to us before we depart. During the stay, the staff also provided us a lot of info on when to visit and arranged the transportation for us. Thanks to thier assistance and make our journey wonderful.

10/10 Excellent

David, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service.
My family and I spent weekend touring Suzhou and this hotel was an excellent choice. Great service, excellent food and with metro line within walking distance, we were only a fifteen minute trip from city centre. Ideal location and would definitely go back again.

10/10 Excellent

Philip, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service
it was enough comfortable & convenient for family leisure.. enjoyed swimming pool as well as the pond near hotel... but spa opens too late... it is worthy to stay...

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Carlos de Carlos, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
It was a fantastic weekend in family enjoying the beauties of Suzhou and also the hospitality and great view of our hotel. Highly recomendable!

10/10 Excellent

DeekNH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suzhou is a break from Shanghai
This hotel was perfect! Designed as a boat its location by the Lake is beautiful at night yet convenient for business in the area. I will be staying here a lot in the future.

10/10 Excellent

PYOUNG DAE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 3 nights in Feb 2024

10/10 Excellent

Chih Tseng

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

David

Stayed 2 nights in Dec 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

BYUNGSUN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

TONG

Stayed 2 nights in Nov 2023

6/10 Okay

Nakanishi

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
豪華客船を疑似体験できました
コロナで遠くに旅行に行けないけど、ちょっと旅行気分を味わいたいということで、蘇州在住ですがクラウンプラザホテル蘇州に宿泊してみました。 5つ星ホテルなので、対応はとても良かったです。 外観も内観も豪華客船そのもので、部屋のアイテムも船の錨を模したものなどがあり、船旅をしているような気分になれました。 費用をケチってしまってレイクビューの部屋ではなかったのですが、外に出れば湖を存分に望めます。 でも部屋から湖を見たい人はやはりレイクビューの部屋を予約すべきかと思います。 朝食会場が船の先頭部分で、とても開放的で気持ち良かったです。 もし知り合いが蘇州に来る際にはお勧めしようと思います。
Stayed 1 night in Feb 2021

10/10 Excellent

SOO YEUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Chunshiuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Konstantin

Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Ga Eun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
서비스 굿
중국 상해 거주하다가 친구 두명과 졸업한 기념으로 갔다왔어요. 뷰가 완전 짱이고 근처 도보 5분거리에 쇼핑센터있어요. 서비스 완전 좋고 실내 수영장이 그 당시에 공사중이여서 못 갔지만 실외 수영장이 크지는 않지만 뷰가 좋아요!!
Stayed 2 nights in May 2019

10/10 Excellent

G Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Seung Hyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
好地点，设施需更新
来参加朋友婚礼，住在这里。离苏州中心很近，背靠金鸡湖。酒店服务很好，工作人员很热情。酒店里面有3层在装修，虽然不影响住宿，但还是有些灰尘。听说早餐很好，特意加购了自助早餐，但是非常失望。味道很一般，菜品也不丰富，这一点上很不推荐。总体而言，1600一晚的价格在苏州竞争力不强。如果不是因为婚礼需要，应该不会再选择入住这里。
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
CP 值不高
好的地方：方便，步行10分鐘內到蘇州中心廣場。旁邊有大公園，但我沒時間慢慢觀賞，也有橋走到蘇州中心廣場3樓平台，有傘可借，住客停車免費，早上有免費咖啡，check in 速度普通，有免費wifi 但我沒用。房間算大，有3腳插蘇位，雙洗手盤，風筒係P 記出奇地好，吹頭很快乾。乾濕分離衛浴，免治馬桶。房務員每天補給備品都齊全，熱水穩定夠力，去水也快 不好的地方：我是在hotels.com 全數每款，$1.4K/晚共住了3晚（不含早），入住時要了我的信用咭刷按金，因為通常不會過數所以我也浸特別去看金額。Check out 時前台另一位員工發現竟然刷了我$6K!! 經理說17號當天會退回，我擔心有匯率差額，經理說應該不會有因為會接刷咭當天的匯率去退，18號我還沒看到退款（可能還需要點時間吧），如果最後真的有差額，我一定會追究！ 結論：位置是很好，只是不值$1.4K/晚，房間其實跟Courtyard Suzhou 沒差多少但人家只收$800還含早，CP 值不高，應該不會有下次了
Stayed 3 nights in Jan 2019

10/10 Excellent

machy, changzhou,china

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族旅行で利用しました。 美味しい食事、充実した設備、従業員の方々の対応も親切で 良い旅の思い出となりました。 リゾート感もあり、夏に再度利用したくなるホテルでした。
Stayed 1 night in Jan 2019

10/10 Excellent

junho, Seoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Youngkuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 훌륭함
Stayed 2 nights in Dec 2018