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Reviews of Fairmont Yangcheng Lake

5 out of 5
Fairmont Yangcheng Lake
No. 3668 West Ma'anshan Road, Kunshan, Suzhou, Jiangsu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 18 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 1 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Laura

Stayed 1 night in Jun 2021
Response from 阳澄湖费尔蒙酒店 宾客体验经理 陈锦姜 on Jun 22, 2021
尊敬的贵宾Laura，您好，很荣幸收到您的满分好评，🙂夏日于阳澄湖畔赏水天一色，期待您再度携家人光临酒店哦。

8/10 Good

Hung Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff needs better training
Overall services is not too bad, but not up to Fairmont standard. The hotel is on the lake side with good scenery, but not convenient if you don't drive.
Stayed 2 nights in Dec 2018
Response from Alan Ang General Manager on Sep 3, 2019
Dear Guest, Thank you for sharing your experience of your recent stay. We are pleased to hear that you are satisfied with our hotel surrounding and the Location. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. Sincerely Alan ANG General Manager of Fairmont Yangcheng Lake

10/10 Excellent

vedant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kunshan trip
Great hotel. Nice service. Wish was there on a vacation. And wish staff spoke better English
Stayed 1 night in Jun 2018
Response from Alan ANG General Manager on Aug 12, 2019
Thank you for having taken the time to share feedback regarding your recent stay at Fairmont Yangcheng Lake . As one of our valuable guests, we are so glad to receive your feedback and noted you have an enjoyable stay with us. Please be assured that our team will continue focus on driving guest satisfaction in both service and products. Thank you for your great support and looking forward to welcoming you back in the future. Sincerely Alan ANG General Manager of Fairmont Yangcheng Lake"

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Wonderful experience, my only complaint was it seemed like we were there off-season or something. The outdoor pool and water recreation facilities were closed, not sure why. Everything else was great and I especially enjoyed some wonderful massages. I would definitely recommend.
Stayed 1 night in Apr 2018
Response from Alan Ang on May 10, 2018
Thank you for sharing your thoughts following your recent stay. We take pleasure in learning of your memorable stay and highlighting the facilities, views and our team engagement experiences. It is our objective to turn moments into memories for our guests, so we are constantly seeking ways in achieving it. As we enter a beautiful Summer, we open the outdoor pool now, come join us on some of our hotel signature activities such as kayaking, bee observation, farming experience and many more. So do stay with us and enjoy the various activities in this wonderful season. Welcome back to Fairmont Yangcheng Lake soon! Warm regards, Alan Ang General Manager of Fairmont Yangcheng Lake

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel/Beautiful Location
It is an excellent hotel. The staff were extremely pleasant and helpful. The lakeside location is beautiful. It is just a wonderful place to stay.
Response from General Manager on Mar 1, 2017
Dear Toby, Thank you for your stay. We are glad that you are satisfied with your stay experience and we look forward to your comments and suggestions. We hope you choose to stay at Fairmont Yangcheng Lake in the near future! Warm regards, Jeff Cheng General Manager of Fairmont Yangcheng Lake

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
We went to Suzhou to see old friends and stayed at the lovely Fairmont. We were only there for one night but would love to come back and stay longer.
Response from Fairmont Yangcheng Lake on Dec 5, 2015
Dear Frank, thank you for your stay at Fairmont Yangcheng Lake and sharing your experience with us. We are pleased to hear that you are satisfied with our hotel environment and facilities. We look forward to your next longer stay! -- Brian Tan, Director of Operations

10/10 Excellent

Barbara, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lakeside hotel
This hotel and the staff deserves 5 stars. From the start I was made to feel welcome. The accommodation was spacious and comfortable. Tea and coffee making facilities in the room. I enjoying the honey harvest, and rode one of the hotel bicycles around their park, along the lake shore and through the organic farm. Dinner was excellent. I also had a couple of spa treatments which were very relaxing. Watch out for the 15% service charge. I feel this is the only thing the management should realise is not a good thing. I've stayed in a few good hotels that don't sneak a service charge on top of an already expensive room and other charges. It's unnecessary.
Response from Fairmont Yangcheng Lake on Aug 13, 2015
Dear Barbara, thank you for your stay at Fairmont Yangcheng Lake and sharing your experience with us. We are pleased to hear that you are satisfied with our hotel environment and facilities. However, it is very essential for us to adopt our guest' s suggestions. We know that your service charge experience has been communicated to the management team. We will attach importance to and continue to follow up suggestions you mentioned. We look forward to your next visit!-- Fairmont Yangcheng Lake

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yangcheng FISH farm lake and expensive food
The hotel is beautiful in a scenic location on lakefront. The view of the lake is nice, but the lake itself is nothing but a large fish farm as far as the eyes can see almost the entire lake. Every morning the lake is filled with fishing wooden boats. Room rate during my stay was nice, but food is expensive in the 2 restaurants. Unfortunately there is no nearby walking-distance restaurant to go for dinner. A small cup of Tom Yum soup with 1 shrimp, mussel, and few pieces of squid cost 78RMB while green tea after the meal costs 40RMB. I was stuck at the hotel using the 2 high-priced restaurants for the few nights. I will stay at other hotels next time back in the area.
Response from Fairmont Yangcheng Lake on Sep 12, 2015
Dear There, thank you for sharing your experience wih us. The Yue Feng Island Organic Farm has planted a series of organic fruit trees including loquat and pear, well as seasonal organic vegetables. These fresh fruits and vegetables will be harvested and used in the cuisine cooking in the hotel’s Chinese restaurant Yi Feng Court, all-day-dining restaurant Essence and WUGU restaurant. Guests can savor the most natural and healthy taste prepared by the hotel's own culinary experts. So we hope to provide more natura foods to our guests. We look forward to your next visit!-Fairmont Yangcheng Lake

4/10 Poor

Raymond, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
5 star Hotel with 1 star service
The Hardware is excellent but typically Chinese management. The service do not match up. The cleaning lady would just open the door without knocking. I have been there several time for business and believe their service were better at high season.
Response from Fairmont Yangcheng Lake on Apr 14, 2015
Dear guest, thank you for your stay at Fairmont Yangcheng Lake and sharing your experience with us.We know that your stay experience has been communicated to the management team. We will attach importance to and continue to follow up related service you mentioned. We look forward to your next visit to see the imporvements we have made to our service.-- Fairmont Yangcheng Lake

10/10 Excellent

Nic, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to family
The hotel is near by the Yang Chen lake and the view is beautiful.
Response from Fairmont Yangcheng Lake on Nov 13, 2014
Dear guest, thank you for your stay. We are glad that you are satisfied with your stay experience and we look forward to your comments and suggestions. We hope you choose to stay at Fairmont Yangcheng Lake in the near future! -Fairmont Yangcheng Lake. – Fairmont Yangcheng Lake

6/10 Okay

Kahou, Hong Kong

Liked: Cleanliness, staff & service, room comfort
lakeside getaway
Hotel location is by the lake, very scenic and good for weekend getaway, especially during the hairy crab season. However, there are quite a few cons. First the hotel is built cheaply. Walls are thin and everytime someone walks by, we could hear them. The A/C seems to come out of the bathroom so no matter how low I set the thermostat, the room is a bit stuffy but the bathroom is freezing. There is not enough F&B space for the size of the hotel. At breakfast, it is complete chaos. people have to sit out in the hallways. Breakfast food is quite bad so I can't imagine why the previous reviews said breakfast selection is good. The worst part is, while not the hotel's fault, there are just way too many people (and they are loud and inconsiderate). At times, I feel like I'm at a Chinese wet market rather than a resort. I wanted to bring my wife to a resort location near Shanghai for her birthday but it just wasn't that pleasant of experience. The only good thing I can say about this hotel is the staff are generally quite nice and friendly, (even if occassionally I run into a staff who has no idea what's going on).

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Carolina, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quick scape from the city
The hotel is nice, the rooms very confortable and the surrounding with green everywhere
Response from Fairmont Yangcheng Lake on Nov 14, 2014
Dear guest, thank you for your stay. We are glad that you are satisfied with your stay experience and we look forward to your comments and suggestions. We hope you choose to stay at Fairmont Yangcheng Lake in the near future! -Fairmont Yangcheng Lake. – Fairmont Yangcheng Lake

10/10 Excellent

Carlos, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent family weekend close to Shanghai
very good in a nice natural environment with plenty of fun for kids and adults
Response from Fairmont Yangcheng Lake on Nov 13, 2014
Dear guest, thank you for taking the time to comment and we are very glad to learn that the hotel facilities and services are up to your satisfaction! We are always improving on our services and looking to ensure that you, as our guest, are fully saistifed. We hope that you can share this experience with your friends and family, and together you visit the hotel and allow us to service you again. Thank you once again for your patronage. – Fairmont Yangcheng Lake

10/10 Excellent

Tom, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Urban/Country Getaway
I stayed here with my fiance. Obviously, this is not a cheap hotel; however, the service matched the price.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
预定是显示含有早餐，入住时告知没有早餐，建议网页和实际要一致，这明显与实际情况不相同。
Stayed 1 night in Aug 2019

10/10 Excellent

minjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
如果我不是住在行政楼层，我会觉得服务还是有瑕疵。
Stayed 1 night in Oct 2017

8/10 Good

SHANGDA

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Junyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Kunshan!! Location is a bit far from downtown so not so convenient for business trip but perfect for family trip, nice view of lake, service is excellent, food is perfect! nice fitness center & swimming pool, perfect sauna & jacuzzi! Wish they can add nice bar!
Response from General Manager on Nov 10, 2016
Dear Guest, Thank you for sharing your thoughts regarding your recent stay. We take pleasure to know that you had a memorable stay and you enjoyed the facilities, views, food and our staff's helpfulness. Our mission is to turn moments into memories for our guests, so we will continue seeking ways to fulfill this. We look forward to welcome you back to Fairmont Yangcheng Lake! Warm regards, Jeff Cheng General Manager of Fairmont Yangcheng Lake

8/10 Good

YI CHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店比较好的
总的感觉是酒店是比较好的酒店。周围的附近的饭店比较多的但是水平不高的。酒店附近风景比较好的
尊敬的YI CHENG：您好！非常感谢您的入住，并花费宝贵时间点评！我们很高兴得知您对酒店感到满意，并在此度过了愉快的假期。您能喜欢我们酒店是我们莫大的荣幸，期待您下次继续入住阳澄湖费尔蒙酒店！ - 郑炜 阳澄湖费尔蒙酒店总经理

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yee Kwan Tammy

Liked: Staff & service, room comfort

10/10 Excellent

Ku Ko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JIAN, 上海

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful！
酒店位置不错，农庄和水上公园很大，很有特色。只是湖景大床房空间不够大。服务态度也非常不错。我们全家过了一个开心的周末！
Response from Fairmont Yangcheng Lake on Apr 15, 2015
尊敬的JIAN，您好！感谢您花费宝贵的时间点评，您的评价对于我们不断提升酒店设施以及服务质量起着至关重要的作用，让您百分百满意是我们不懈的追求，就在会在今后不断改进各项设施及服务，希望您能将此次愉快的入住体验分享给您的亲朋好友，并和他们一起前来体验酒店为您提供的产品和服务。期待您再次入住！–阳澄湖费尔蒙酒店市场部

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
人很少，很安静
床单有破洞，room service的食品一般般，薯条是温的，藕饼太油腻，健身设施不错！
Response from Fairmont Yangcheng Lake on Nov 13, 2014
尊敬的贵宾，首先非常感谢您的反馈，也正是每一位客人和您的意见和观察.让我们的不断进步拥有了明确的方向。您的入住体验已经分享给我们的管理团队，我们会重视並继续跟进您所提及相关产品，加强对员工的培训，避免再次发生，并期待您再次入住！–阳澄湖费尔蒙酒店市场部