Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
71% of guests recommend
3.6 Room cleanliness
3.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by Davidfrom New Jersey, US

Kempinski Suzhou

Posted Aug 16, 2014 on Hotels.com
There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
3 out of 5
for Families
by A verified traveler

business trip

Posted Jul 26, 2014
Pros: position, great parks, golf course
Cons: hotel staff kindness and willing to help
Location: hotel is located on the lace, surrounded with beautiful landscape, very relaxing
hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
4 out of 5
for Students
by A verified traveler

Nice stay

Posted Jun 21, 2014
Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
5 out of 5
for Business Travelers
by Johnfrom New York

Great business hotel

Posted May 13, 2014 on Hotels.com
Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
5 out of 5
for Everyone
by Denmarkianfrom California

Convenient location for my business needs.

Posted May 1, 2014
Pros: Spacious rooms, luxurious common areas, clean throughout, friendly staff, comfortable with one of the best "western" breakfast offerings around
Cons: Nothing that I can think of - maybe a little less outside air pollution so you can see across the lake :-)
Location: Location on the lake shore and ajacent golf course is beautiful and well maintained
I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
2 out of 5
by Mattfrom Suzhou, Jiangsu, China

Luxurious hotel, let down by service

Posted Sep 19, 2012
Pros: Location. Good locally brewed beer.
Cons: Service
Location: Fantastic location, right on the lake, nice lakeside gardens. 10~20 minute taxi ride from the shopping centres, bars & restaurants etc.
Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.
2 out of 5
by A verified travelerfrom LA CA

wrong room type

Posted Nov 13, 2011 on Hotels.com
we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded