Ratings based on 25 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.0 Room cleanliness
3.6 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Not for business

Posted Oct 27, 2014 on Hotels.com
Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Kenpinski are great

Posted Oct 16, 2014 on Hotels.com
The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
2 out of 5
Recommended
for Families
by JIAXINGfrom Shanghai

Not as good as I expected.

Posted Oct 8, 2014 on Hotels.com
Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
4 out of 5
Recommended
by Davidfrom New Jersey, US

Kempinski Suzhou

Posted Aug 16, 2014 on Hotels.com
There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

服務沒有五星級水準

Posted Aug 8, 2014 on Hotels.com
服務員太少, 到七點大廳沒半個人可以問,得再加強。
3 out of 5
Recommended
for Families
by A verified traveler

business trip

Posted Jul 26, 2014
Pros: position, great parks, golf course
Cons: hotel staff kindness and willing to help
Location: hotel is located on the lace, surrounded with beautiful landscape, very relaxing
hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
5 out of 5
Recommended
for Families
by A verified traveler

绝佳的地理位置和环境、家庭出游好住处

Posted Jul 7, 2014 on Hotels.com
上次入住时出现些小问题,酒店承诺再次入住时会给房间升级。这次无意见提了一下,果然送了早餐,还有可以免费享用大堂吧。赞一个!
4 out of 5
Recommended
for Students
by A verified traveler

Nice stay

Posted Jun 21, 2014
Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
5 out of 5
Recommended
by A verified traveler

适合小孩 全家出游

Posted May 30, 2014 on Hotels.com
很好
5 out of 5
Recommended
for Business Travelers
by Johnfrom New York

Great business hotel

Posted May 13, 2014 on Hotels.com
Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.