Ratings based on 92 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom 日本


Posted May 2, 2015
Pros: 平江路に近い
Cons: 場所は良いしグループの他のホテルは気に入っているのでこのホテルは初心から出直してほしい。
部屋に入るなり小便臭いので清掃員を呼ぶ。床をさっと拭いただけで問題無いと出ていく。臭気は相変わらずなので便器の周りを少し自分で掃除すると堆積したゴミが大量に裏から出て来た。とりあえず自分で水をかけて洗い流す。 石鹸が無いのでフロントに電話すると忙しいのですぐには持っていけませんとの回答。バルコニーは2人部屋なのに椅子は1つだけで役立たず。これで5星クラスとは信じられない。部屋代だけが5つ星?
3 out of 5
by A verified travelerfrom Taiwan

Bad interior design

Posted Apr 18, 2015
Pros: Service
Cons: Room space is not well utilized.
Location: Gardens
Bad interior design, the separation of bath room and toilet is odd. Wall in shower room is ugly.
5 out of 5
for Getaway With Friends
by A verified traveler


Posted Feb 7, 2015 on Hotels.com
Welcoming staff. Spacious and clean room. Gorgeous furniture. Teapot with little tea cups. Did not have a rainfall shower as in description, only a bathtub with wall around it. Separate toilet.
3 out of 5
by A verified travelerfrom 大阪


Posted Nov 10, 2014
Pros: 小さいテーマパークのような広い構内。しかし裏返せば、中国人以外には不快で、不向きでしょう。
Cons: 少なくともロビー(大堂)の周りに、外国人向けに英語のできるスタッフを常駐させるべき。構内を案内するマップ、標識も必要。現状、外国人から見れば言葉の通じない中国人がかなりの数、突っ立っているだけ。
Location: 分かりづらいロケーション。表通りも狭く、タクシー1台呼ぶにも相当の時間がかかる。かといって拙政園も微妙に遠い…
4 out of 5
for Everyone
by A verified travelerfrom TPE


Posted Nov 8, 2014
5 out of 5
for Everyone
by A verified travelerfrom London/ singapore

Excellent location and service.

Posted Sep 27, 2014
Location is in old town 3 - 10 minutes to major gardens, museums, entertainments, shops, restaurants and famous walking streets in the old town. Staff is very professional and helpful. Rooms are authentic and clean. Beautiful gardens and very good breakfast buffet. Highly recommended.
4 out of 5
for Personal Event
by S.Lfrom Taiwan


Posted Sep 23, 2014 on Hotels.com
2 out of 5
by A verified traveler


Posted Sep 23, 2014 on Hotels.com
5 out of 5
for Everyone
by A verified travelerfrom London/Singapore

Excellent service, location and ambience

Posted Sep 22, 2014
Pros: Everything esp the service.
Cons: They could put a screen around the luggage section so the lobby will look better.
Location: All major sights and attractions are within 3 - 10 minutes walk
The location couldn't be better. Inside the side street of the old town, very quiet, can get there by taxi instead of dragging your luggage through the cobble stones like other hotels in the old town. 4 - 10 minutes walk to all major museums and gardens. Service is excellent, very helpful and knowledgeable. Rooms are comfortable, big, quiet and some rooms have balcony overlooking a man made canal with fishes and stones (like the Suzhou Gardens), very good wifi connections. They might turn off the central air-conditioning at certain time but go to the reception and ask them to turn the air conditioning in your room on. Lobby is very authentic. There are a lot of choices in the breakfast buffet. There is also a coffee shop and food and there is a main restaurant. There are different rooms and gardens for you to relax. Price is very reasonable for such a beautiful hotel. Exceed our expectations. Highly recommend!
4 out of 5
for Business Travelers
by DCfrom 香港


Posted Sep 8, 2014 on Hotels.com
地點鄰近拙政園及獅子林方便遊客。 客房裝修有特色及有書在內供閱讀。 早餐種類繁多好食。 要說最不好的是每幢酒店樓都要走一小段斜度大的樓梯(約廿多級)才可進入升降機大堂,小弟因這次旅遊的行李較重令我在入住及離開當天都要花一些功夫搬行李上落樓梯