Ratings based on 83 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom 大阪

滞在型ホテルなのに、ほぼ中国語環境のみ

Posted Nov 10, 2014
Pros: 小さいテーマパークのような広い構内。しかし裏返せば、中国人以外には不快で、不向きでしょう。
Cons: 少なくともロビー(大堂)の周りに、外国人向けに英語のできるスタッフを常駐させるべき。構内を案内するマップ、標識も必要。現状、外国人から見れば言葉の通じない中国人がかなりの数、突っ立っているだけ。
Location: 分かりづらいロケーション。表通りも狭く、タクシー1台呼ぶにも相当の時間がかかる。かといって拙政園も微妙に遠い…
ただっ広いホテルなのに、フロントの1名を除いて日本語はむろん、英語を解するスタッフもおらず(特に朝は皆無)、外国人に対するサポートが決定的に足りない。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom TPE

古城區裡品質還行的飯店

Posted Nov 8, 2014
房間及公共區域硬體設備不錯,床很舒適,房間也夠大,前臺服務人員服務很積極,飯店地理位置也很好,缺點是煮水壺及淋浴間地面角落清潔稍嫌不足,早餐座位少,無法應付住房人數,且無帶位服務,是要客人自己進去搶座位?!但餐廳服務人員態度還算ok,勉強彌補剛進入餐廳時的錯愕及不悅,整體來說,是可以推薦選擇的飯店。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London/ singapore

Excellent location and service.

Posted Sep 27, 2014
Location is in old town 3 - 10 minutes to major gardens, museums, entertainments, shops, restaurants and famous walking streets in the old town. Staff is very professional and helpful. Rooms are authentic and clean. Beautiful gardens and very good breakfast buffet. Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London/Singapore

Excellent service, location and ambience

Posted Sep 22, 2014
Pros: Everything esp the service.
Cons: They could put a screen around the luggage section so the lobby will look better.
Location: All major sights and attractions are within 3 - 10 minutes walk
The location couldn't be better. Inside the side street of the old town, very quiet, can get there by taxi instead of dragging your luggage through the cobble stones like other hotels in the old town. 4 - 10 minutes walk to all major museums and gardens. Service is excellent, very helpful and knowledgeable. Rooms are comfortable, big, quiet and some rooms have balcony overlooking a man made canal with fishes and stones (like the Suzhou Gardens), very good wifi connections. They might turn off the central air-conditioning at certain time but go to the reception and ask them to turn the air conditioning in your room on. Lobby is very authentic. There are a lot of choices in the breakfast buffet. There is also a coffee shop and food and there is a main restaurant. There are different rooms and gardens for you to relax. Price is very reasonable for such a beautiful hotel. Exceed our expectations. Highly recommend!
4 out of 5
Recommended
for Business Travelers
by DCfrom 香港

地點方便,職員服務良好

Posted Sep 8, 2014 on Hotels.com
地點鄰近拙政園及獅子林方便遊客。 客房裝修有特色及有書在內供閱讀。 早餐種類繁多好食。 要說最不好的是每幢酒店樓都要走一小段斜度大的樓梯(約廿多級)才可進入升降機大堂,小弟因這次旅遊的行李較重令我在入住及離開當天都要花一些功夫搬行李上落樓梯
5 out of 5
Recommended
by Scott L.from Shanghai, china

Great hotel, great location

Posted Sep 2, 2014 on Hotels.com
Really enjoyed staying at this hotel. It's half a block from the top of ping yiang lu (lovely walking street along the canal) and is an easy walk to the humble administrators garden and the Suzhou museum. Hotel is larger with more rooms than it appears in the photos. Rooms were nice, clean, and quiet, pool was also nice and clean. Buffet breakfast was decent, nothing to write home about. Staff was very friendly and helped us many times with different things we needed.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

好立地

Posted Aug 25, 2014
3階建てのホテルなので 遠くからは分かりづらく 街中に突然現れるので門の前のホテルの名前を確認するまで 半信半疑で探しました。 蘇州駅から乗ったタクシーの運転手が不案内で 手前(平江路)で降ろされウロウロ迷ってしまった為。 実際は平江路から徒歩1分で 平江路散策にはもってこいのホテルです。 拙政園、獅子林も歩いてすぐです。 観前街も徒歩圏内。山唐街には平江路を散策しつつ南へ下った先の地下鉄でいきました。道路はすごく混んでるしタクシーは荒いので、とても快適に行くことができます。 ホテルはとても清潔で所々アロマの香りが漂い 雰囲気も良くスタッフも皆親切でした。 朝食も種類が多く 味も良かった。 ただミニバーの補充がされておらず、しかも冷蔵庫の中に 前日のお客さんのと思われる空のペットボトルがそのまま置いてあった。 というわけで5点あげたい所残念ながら④です。 でもそれ以外は本当に良かったので もしまた蘇州に行くことがあったらまた泊まりたいです
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC

Great location

Posted Aug 23, 2014
Pros: Staff in all areas of hotel made a big effort to help me, very important as I was traveling alone and this is not a bilingual city.
Cons: The locker room for the pool was not very nice and had a wet floor, making changing difficult.
Location: Ideal location to walk to 2 of the best gardens, museum, pedestrian shopping street.
Staff very helpful with information and assistance. Upgraded me to suite which was beautiful and comfortable. Pool was welcome after hot days. Restaurant was good.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Aug 18, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by 谷from 南京

地理位置很好

Posted Aug 9, 2014 on Hotels.com
酒店很有特色,服务到位,位置极佳,特别适合怕走路的人。哈哈。