Ratings based on 92 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom 日本

管理の悪いホテル

Posted May 2, 2015
Pros: 平江路に近い
Cons: 場所は良いしグループの他のホテルは気に入っているのでこのホテルは初心から出直してほしい。
部屋に入るなり小便臭いので清掃員を呼ぶ。床をさっと拭いただけで問題無いと出ていく。臭気は相変わらずなので便器の周りを少し自分で掃除すると堆積したゴミが大量に裏から出て来た。とりあえず自分で水をかけて洗い流す。 石鹸が無いのでフロントに電話すると忙しいのですぐには持っていけませんとの回答。バルコニーは2人部屋なのに椅子は1つだけで役立たず。これで5星クラスとは信じられない。部屋代だけが5つ星?
3 out of 5
by A verified travelerfrom Taiwan

Bad interior design

Posted Apr 18, 2015
Pros: Service
Cons: Room space is not well utilized.
Location: Gardens
Bad interior design, the separation of bath room and toilet is odd. Wall in shower room is ugly.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Modern

Posted Feb 7, 2015 on Hotels.com
Welcoming staff. Spacious and clean room. Gorgeous furniture. Teapot with little tea cups. Did not have a rainfall shower as in description, only a bathtub with wall around it. Separate toilet.
3 out of 5
by A verified travelerfrom 大阪

滞在型ホテルなのに、ほぼ中国語環境のみ

Posted Nov 10, 2014
Pros: 小さいテーマパークのような広い構内。しかし裏返せば、中国人以外には不快で、不向きでしょう。
Cons: 少なくともロビー(大堂)の周りに、外国人向けに英語のできるスタッフを常駐させるべき。構内を案内するマップ、標識も必要。現状、外国人から見れば言葉の通じない中国人がかなりの数、突っ立っているだけ。
Location: 分かりづらいロケーション。表通りも狭く、タクシー1台呼ぶにも相当の時間がかかる。かといって拙政園も微妙に遠い…
ただっ広いホテルなのに、フロントの1名を除いて日本語はむろん、英語を解するスタッフもおらず(特に朝は皆無)、外国人に対するサポートが決定的に足りない。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom TPE

古城區裡品質還行的飯店

Posted Nov 8, 2014
房間及公共區域硬體設備不錯,床很舒適,房間也夠大,前臺服務人員服務很積極,飯店地理位置也很好,缺點是煮水壺及淋浴間地面角落清潔稍嫌不足,早餐座位少,無法應付住房人數,且無帶位服務,是要客人自己進去搶座位?!但餐廳服務人員態度還算ok,勉強彌補剛進入餐廳時的錯愕及不悅,整體來說,是可以推薦選擇的飯店。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London/ singapore

Excellent location and service.

Posted Sep 27, 2014
Location is in old town 3 - 10 minutes to major gardens, museums, entertainments, shops, restaurants and famous walking streets in the old town. Staff is very professional and helpful. Rooms are authentic and clean. Beautiful gardens and very good breakfast buffet. Highly recommended.
4 out of 5
Recommended
for Personal Event
by S.Lfrom Taiwan

位置很好的舒適飯店

Posted Sep 23, 2014 on Hotels.com
選擇書香世家平江府酒店,一來是因為距離重點參觀景點(拙政園、獅子林等)近,二來是它亦是一個仿古、融古、獨立封閉的酒店。入住後這兩者都沒令我失望,酒店建築與房間格局、布置都挺舒適,讓人住得很放鬆、舒服,封閉式的園區較令人感到安心,酒店管理也到位,位置好得沒話說,又在平江街邊,生活、觀光、交通機能都很好。服務人員也都相當親切有禮,很感謝。若要說缺點的話,大概就是房間裡或許是使用時間較久的關係了,地板走起來有吱吱聲,部分使用物件故障了未處理,淋浴間有一扇玻璃沒有簾子可遮蔽,感覺稍怪。總體來說,瑕不掩瑜,還是一家值得拜訪的飯店。
2 out of 5
Recommended
by A verified traveler

地点不错

Posted Sep 23, 2014 on Hotels.com
订的时候网站上是有迎宾礼品的,可是到酒店就被告知是没有的,不知道是网站的原因还是酒店的原因?入住的时候里面的用品竟然都是被用过的,打电话到前台让重新打扫了一下,不过只是把用过的物品换了一下,并没有再次打扫。之后酒店经理过来道歉,还送了明信片和一个书签,态度很好,总算心里有点安慰,不过这么好的酒店会出现这些情况真的让人不能理解。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London/Singapore

Excellent service, location and ambience

Posted Sep 22, 2014
Pros: Everything esp the service.
Cons: They could put a screen around the luggage section so the lobby will look better.
Location: All major sights and attractions are within 3 - 10 minutes walk
The location couldn't be better. Inside the side street of the old town, very quiet, can get there by taxi instead of dragging your luggage through the cobble stones like other hotels in the old town. 4 - 10 minutes walk to all major museums and gardens. Service is excellent, very helpful and knowledgeable. Rooms are comfortable, big, quiet and some rooms have balcony overlooking a man made canal with fishes and stones (like the Suzhou Gardens), very good wifi connections. They might turn off the central air-conditioning at certain time but go to the reception and ask them to turn the air conditioning in your room on. Lobby is very authentic. There are a lot of choices in the breakfast buffet. There is also a coffee shop and food and there is a main restaurant. There are different rooms and gardens for you to relax. Price is very reasonable for such a beautiful hotel. Exceed our expectations. Highly recommend!
4 out of 5
Recommended
for Business Travelers
by DCfrom 香港

地點方便,職員服務良好

Posted Sep 8, 2014 on Hotels.com
地點鄰近拙政園及獅子林方便遊客。 客房裝修有特色及有書在內供閱讀。 早餐種類繁多好食。 要說最不好的是每幢酒店樓都要走一小段斜度大的樓梯(約廿多級)才可進入升降機大堂,小弟因這次旅遊的行李較重令我在入住及離開當天都要花一些功夫搬行李上落樓梯