Although now in the export business, I was trained by the best at Hyatt & Marriott and this is my second review of Swissotel. I must remember to compliment the highest levels of professionalism for Edward as one of the great concierges of the world. Also, all of the great girls at the Executive Club level and business center: Cassie, Joanna, Ann, Alice, Stephanie, Bree, Gaby, Eva and Bella; all deserving honorable mentions. In a world of amateurs, it is so refreshing to see such energetic and cheerful professionals eager to help with solutions to any situation. Also enjoyed to decompress at the running track next door and their clean health-club & indoor pool. In a nice neighborhood for walking miles in all directions. And only an hour from the crown-jewel, Shanghai, when you require a world class 24/7 city Thank You!