Exterior

Reviews of Paradox Kunshan

4.5 out of 5
Paradox Kunshan
387 Qianjin Zhong Road, Kunshan, Suzhou, Jiangsu

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 81 reviews" "
Rating 8 - Good. 28 out of 81 reviews" "
Rating 6 - Okay. 9 out of 81 reviews" "
Rating 4 - Poor. 1 out of 81 reviews" "
Rating 2 - Terrible. 2 out of 81 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Business traveler
Liked: Staff & service
Okay one night stay.
The Swisshotel KS is a bit outdated and could use an upgrade. It is a good price and is in a central location, but if you want a more up to date hotel look elsewhere.
Stayed 1 night in Jan 2020
Response from Arren Tong on Jan 17, 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Swissôtel Kunshan. I am sorry that your experience about the hotel facilities did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Acting Asst. Front Office Manager

8/10 Good

Marcelo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended Hotel
Very nice hotel with a good price. Breakfast is intercontinental with many options, for all tastes. Gym well equipped with cool atmosphere and view for the lake.
Stayed 4 nights in Nov 2019
Response from Arren Tong on Nov 20, 2019
Dear guest, we recently had the pleasure to accommodate you at Swissôtel Kunshan – thank you very much for having given us the opportunity to be your host. We also appreciate the time you have taken to participate in our guest satisfaction survey. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Acting AFOM

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Helen Lu on Aug 7, 2019
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back in the new year. Best Regards Front Office Manager-Helen Lu

10/10 Excellent

Ganesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Swissotel Feb 14-15 Night, Kunshan, China
On a Business Trip to Kunshan, the stay at Swissotel, Kunshan was nice & comfortable. The area was very good with a few restaurants and shops nearby. The hotel ambiance was very good, the staff spoke & understood reasonable amount of English and were courteous. The rooms were neat & clean. The two minor irritants were: Breakfast was expensive - almost to the level of rates charged in Hotels in downtown Shanghai and the room deposit was RMB 500/person/night. I would rate the experience as an 4.25 out of 5 and would definitely confider staying there once again for any future trips.
Stayed 2 nights in Feb 2019
Response from Helen Lu on Aug 7, 2019
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. For your suggestion, I will pass to our management immediately . Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
we were on bussinesse travelle. a very nice hotel. the service was excellent - reach and amazing. the room was spacious and inviting
Stayed 1 night in Jan 2019
Response from Helen Lu on Aug 7, 2019
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel many times. i highly recommend this hotel.
Stayed 1 night in Jan 2019
Response from Helen Lu on Aug 7, 2019
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
I usually stay at the Kunshan Marriot, but this trip decided to try something new based on a co-workers recommendation. I will say for the small additional cost, this is a far greater stay. The breakfest was fantastic and covered western to Chinese and beyond. The bar was great, and the executive lounge was worth it with free drinks (including serve yourself whiskey, gin, vodka, etc) at happy hour and a great spread of snacks. Note you can get breakfest here as well. Rooms were great, wifi was solid and in your room you can gain access to a HK IP so google, etc work and overall very satisfied and will return on my future trips.
Stayed 8 nights in Dec 2018
Response from Helen Lu on Aug 7, 2019
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite stay in Kunshan
Comfortable beds! Executive Lounge a plus.
Stayed 5 nights in Nov 2018
Response from Helen Lu on Aug 7, 2019
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and friendly GM. They have very good personalized service. Great view and nice extras like a proper coffee machine with a few expresso capsules.
Stayed 1 night in May 2018
Response from Helen on Oct 29, 2018
Dear Adam, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. All of us( especially our GM) look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

2/10 Terrible

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Rooms get 80F+ during the evening
They turn the AC OFF at night during they evening for the entire building. Its been 85F+ every day and they still turn the AC off for the entire building. Even if you have your room controls set high/cold its 77F+ by 11:00pm. Don't stay here unless you light to sweat at night and wake up around 3:00pm every night. My entire group of 6 people in 6 different rooms said they won't stay here again. Ive stayed at rooms across China for 10 years and this is a trend with low-end hotel chains here. If you want to sleep the night, go somewhere else. If it wasn't for this AC issue, it would be a fantastic hotel.
Response from Helen on Oct 31, 2018
Dear Kevin, greetings from Swissôtel Kunshan. I am however extremely disappointed to hear that your stay was not all that it could have been. We deeply regret the inconvenience caused by our AC in May. Kevin, once again thank you for bringing your experience to our attention as all guest feedback is taken very seriously. Please feel free to contact me if you need any assistance at your next visit. Best Regards Front Office Manager-Helen Lu

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from Helen on Oct 29, 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back in the new year. Best Regards Front Office Manager-Helen Lu

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very professional and helpful staff. Very good English all around. Will stay there from now on when in Kunshan!
Response from Helen on Oct 29, 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you for your good comments and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent hotel. I really enjoyed my stay at Swissotel, Kunshan. I especially like the room. It's very comfortable. I also like their breakfast and dinner buffets. The hotel staff are very curtious. I will definitely stay there again.
Response from Helen on Oct 29, 2018
Dear Sir, We are greatful that you can have fantastic stay experience in our hotel. As what you said, we are trying to build a home far away from home for every guest. Looking forward to next stay here!

10/10 Excellent

Kuang Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Friendly Staffs
Friendly reception and fast check-in.
Response from Helen on Oct 29, 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you for your good comments and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 Excellent

W Brian B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swiss-precision
Excellent location for work with good food options at the hotel and nearby within walking distance of the hotel
Response from Helen on Oct 29, 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Helen on Oct 29, 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

8/10 Good

Peter, Køge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel in Kunshan
Quite nice hotel which I can recommend. Friendly staff and nice rooms. Wifi is "open"
Response from Helen on Oct 29, 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you for your comments and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

8/10 Good

W Brian B, Santa Cruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis away from the hustle and bustle
A convenient location for business and a good spot to spend the weekend to walk around and see the local sights and sounds. The hotel staff and F&B team were very accomodating to our group during our stay (6 travelers, 1 Indian, 1 white bread American with particular food requests/needs ;-). Everyone was pleased, which is paramount as I was the host recommending the hotel for our clients. This is a solid 4 star hotel (by international standards) and a 5+ star by local standards.

6/10 Okay

Verified traveler

Liked: Staff & service
Response from Helen on Oct 29, 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swissotel Kunshan
Good Quality Hotel. Room very comfortable. Breakfast OK Would recommend
Response from Swissotel Kunshan on Jun 20, 2015
Dear Sir, Thank you for your recent stay and for your wonderful review of Swissotel Kunshan. We very much look forward to welcoming you back soon. Yours sincerely, Swissotel Kunshan

10/10 Excellent

paul, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kunshan swiss
great hotel , excellent service, breakfast to die for
Response from Swissotel Kunshan on Jun 20, 2015
Thanks a lot for your comment on expedia. We are trying to give guest more chooses on breakfast variety. Looking forward to welcoming you back in the hopefully not too distant future.

8/10 Good

B, San Francsico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little Swiss twist to counter the Kunshan bustle
Overall a very good choice for a little sanity for a business traveler away from the hustle / bustle of the noisy city.
Response from Swissotel Kunshan on Jun 20, 2015
Dear Sir, We are greatful that you can have unexpected and excellent stay experience in our hotel. As what you said, we are trying to build a home far away from home for every guest. Looking forward to next stay here!

10/10 Excellent

Eric, Nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet suite
We requested a room with a King bed, which is not guaranteed to be available, but it wasn't ready at 1:30pm when we arrived, so they upgraded us to a suite. Wasn't expecting that! It was great. Later that evening we had a troubles getting into the room. It took 3 staff people 1/2hr to get the door open to the room. After it magically starting working again we had no further issues. It is a great place to stay near the end of your trip, when you are ready to forget you are in China. The buffet dinner had a variety of international dishes that did not disappoint.

10/10 Excellent

paul, kunshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kunshan
excellent, everything was great

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

paul, kunshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kunshan
great stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel for business professionals
Although now in the export business, I was trained by the best at Hyatt & Marriott and this is my second review of Swissotel. I must remember to compliment the highest levels of professionalism for Edward as one of the great concierges of the world. Also, all of the great girls at the Executive Club level and business center: Cassie, Joanna, Ann, Alice, Stephanie, Bree, Gaby, Eva and Bella; all deserving honorable mentions. In a world of amateurs, it is so refreshing to see such energetic and cheerful professionals eager to help with solutions to any situation. Also enjoyed to decompress at the running track next door and their clean health-club & indoor pool. In a nice neighborhood for walking miles in all directions. And only an hour from the crown-jewel, Shanghai, when you require a world class 24/7 city Thank You!

8/10 Good

Industrial, Export

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kunshan Swissotel
The nicest hotel in town. Roger, Justin, jade & Victor were very professional & helpful. Quality people! Next to running track and parks in a clean neighborhood. Took a tour of the Lamborghini Hotel down the street which looks great on their website, but is in a crowded, dirty neighborhood. The rooms are darker with lower ceilings with a strange odor of mold or mildew...it could be a "sick" building that was not cured by any surface remodeling.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Good location
Good area to stay and the staff were helpful and friendly. Room a little tired looking but acceptable and clean.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kunshan nice
Nice place. Lots of new 5 stars in Kunshan, but I think they do a pretty job here. Will come back.

10/10 Excellent

Mark, Detroit, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to go back
The hotel was a very plesant surprise!

10/10 Excellent

Alan, Philadelphia, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable stay
Great for business travel. Friendly staff, clean rooms and very safe location. Food was good and catered to all tastes and culture.

8/10 Good

Kelley, Mesa, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good western hotel in Kunshan
This will be my new 'home' when I travel to Kunshan.

8/10 Good

Shukuei

Business traveler
Liked: Cleanliness, staff & service, amenities
部份樓層出租給坐月子中心感覺降低了水平~
Stayed 1 night in Mar 2024

8/10 Good

Xun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整体不错 景色也很好 但是整个设施可能有点上年纪
Stayed 1 night in Mar 2021
Response from 房务总监 on Jun 1, 2021
感谢您选择昆山瑞士大酒店并给予我们好的评价,能够为您服务是我们最开心的事情。期待您的再次入住,我们一定秉持优质理念,让您感受到服务的热情。 谨启

10/10 Excellent

YingLin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務好,態度好,品質好,衛生好。
Stayed 7 nights in Jun 2020
Response from Arren Tong on Jul 27, 2020
尊敬的宾客,您好! 感谢您选择入住昆山瑞士大酒店,更是感谢您对我们的服务做出及时的回馈, 我们会竭尽全力去为每一位客人服务,让客人享受品质生活,这一点是瑞士的文化!我们期待您的下次光临!前厅部副经理

6/10 Okay

Hang-Chih

Business traveler
Stayed 1 night in Jan 2020
Response from Arren Tong on Jan 23, 2020
Dear guest, we recently had the pleasure to accommodate you at Swissôtel Kunshan – thank you very much for having given us the opportunity to be your host. We also appreciate the time you have taken to participate in our guest satisfaction survey. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Acting Asst. Front Office Manager

10/10 Excellent

Sunghun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フロントスタッフの態度がとても素晴らしいです。 お客さんが多いですが、丁寧な対応する姿もいいです。 サービスもすばらしいので今後もご利用いただきたいと思います。
Stayed 1 night in Nov 2019
Response from Arren Tong on Dec 8, 2019
Dear guest, we recently had the pleasure to accommodate you at Swissôtel Kunshan – thank you very much for having given us the opportunity to be your host. We also appreciate the time you have taken to participate in our guest satisfaction survey. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Acting Asst. Front Office Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旅客以歐美人士居多,尤其20F行政餐廊,幽靜
Stayed 2 nights in Oct 2019
Response from Arren Tong on Oct 31, 2019
尊敬的宾客,您好! 感谢您选择入住昆山瑞士大酒店,更是感谢您对我们的服务做出及时的回馈, 我们会竭尽全力去为每一位客人服务,让客人享受品质生活,这一点是瑞士的文化!我们期待您的下次光临!代理前厅部副经理

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Arren Tong on Oct 10, 2019
Dear guest, we recently had the pleasure to accommodate you at Swissôtel Kunshan – thank you very much for having given us the opportunity to be your host. We also appreciate the time you have taken to participate in our guest satisfaction survey. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Front Desk Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務人員親切
辦理入住時服務人員處理快速並親切有禮 飯店旁是昆山大劇院及游泳館 周遭環境乾淨新穎 剛入住時花灑淋浴地板排水緩慢 經反應隨即處理 飯店雖處昆山市中心惟附近無大型商場 需打車或步行約20分鐘至金鷹會有比較多吃的選項 另外健身房設施完善 飯店游泳池則剛好整修中此次無法使用
Stayed 5 nights in Sep 2019
Response from Arren Tong on Dec 8, 2019
尊敬的宾客,您好! 感谢您选择入住昆山瑞士大酒店,更是感谢您对我们的服务做出及时的回馈, 我们会竭尽全力去为每一位客人服务,让客人享受品质生活,这一点是瑞士的文化!我们期待您的下次光临!代理前厅部副经理

10/10 Excellent

Yu Chih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務超讚~給5星讚
尤其是當天 check in 的 Arren 櫃檯服務真是沒話說
Stayed 2 nights in Aug 2019
Response from 前厅经理 on Sep 16, 2019
尊敬的宾客,您好! 感谢您选择入住昆山瑞士大酒店,更是感谢您对我们的服务做出及时的回馈,我会分享ARREN的优秀服务给到大家,同时, 我们出会竭尽全力去为每一位客人服务,让客人享受品质生活,这一点是瑞士的文化!我们期待您的下次光临!前厅部经理

10/10 Excellent

WENHSIEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
來昆山商旅的好選擇
服務親切專業,住宿環境不錯
Stayed 3 nights in Aug 2019
Response from 前厅经理 on Sep 16, 2019
尊敬的宾客,您好! 感谢您选择入住昆山瑞士大酒店,更是感谢您对我们的服务做出及时的回馈, 我们会竭尽全力去为每一位客人服务,让客人享受品质生活,这一点是瑞士的文化!我们期待您的下次光临!前厅部经理

10/10 Excellent

HUNG CHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適愜意的住宿體驗
瑞士酒店的服務人員,從前台、房務人員到行政酒廊的人員,都是態度親切、有笑容,都能感受到他們的服務熱忱。特別是行政酒廊的Jerry,從我第一次入住後就記住我,都會親切的招呼說歡迎回來、熱情寒暄,也記得我的餐飲喜好、主動準備我的餐點。
Stayed 2 nights in Jul 2019
Response from Helen Lu on Aug 7, 2019
尊敬的宾客,您好! 感谢您选择入住昆山瑞士大酒店,更是感谢您对我们的服务做出及时的回馈,我会将您的提名转达jerry,我相信他会非常开心也会非常感动,更会继续努力做好我们的服务! 我们期待您的下次光临!前厅部经理

10/10 Excellent

JUIYUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適住宿體驗
非常舒服的住宿體驗,行政樓層的人員非常親切與熱心!
Stayed 2 nights in Jun 2019
Response from Helen Lu on Aug 7, 2019
尊敬的宾客,您好! 感谢您选择入住昆山瑞士大酒店,更是感谢您对我们的服务做出及时的回馈, 我们会竭尽全力去为每一位客人服务,让客人享受品质生活,这一点是瑞士的文化!我们期待您的下次光临!前厅部经理

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
一切都很美好就是早上太吵,被高跟鞋的声音吵醒
柜台人员建议我要加$300人民币就可以升等房间,升等到19楼,从早上六点开始20楼就有高跟鞋走来走去的声音,根本没办法好好休息,真的很后悔升等
Stayed 1 night in May 2019
Response from Helen Lu on Aug 7, 2019
尊敬的宾客,您好! 感谢您选择入住昆山瑞士大酒店,更是感谢您对我们的服务做出及时的回馈, 对于您提到的噪音,我们已做了立即改进措施,给您带来不便,实在抱歉!我们会竭尽全力去为每一位客人服务,让客人享受品质生活,这一点是瑞士的文化!我们期待您的下次光临!前厅部经理

10/10 Excellent

chienchih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
附近沒什麼餐廳
Stayed 5 nights in Dec 2018
Response from Helen Lu on Aug 7, 2019
尊敬的宾客,您好! 感谢您选择入住昆山瑞士大酒店,更是感谢您对我们的服务做出及时的回馈,对于酒店内部,有三个餐厅,中餐,西餐,瑞士扒房,对于酒店附近,除了邻近的大剧院中有日本料理,咖啡厅简餐等,距离酒店5分钟步行,有一个大型商场,金鹰广场,里面6.7.8多楼层聚集了全国各种口味的餐厅。也有可能我们机会为您介绍全面,在此表示抱歉!我们期待您的下次光临!前厅部经理

10/10 Excellent

禔瑜

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
會再次住宿的飯店
滿不錯的飯店,所有備品的質量也不錯,早餐有點貴
Stayed 5 nights in Dec 2018
Response from Helen Lu on Aug 7, 2019
尊敬的宾客,您好! 感谢您选择入住昆山瑞士大酒店,更是感谢您对我们的服务做出及时的回馈,对于您的建议,我会向相关管理层反映,同时, 我们会竭尽全力去为每一位客人服务,让客人享受品质生活,这一点是瑞士的文化!我们期待您的下次光临!前厅部经理

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good service and personal
Nice hotel with good service and personal. I can recommend the executive rooms.
Stayed 5 nights in Nov 2018
Response from Helen Lu on Aug 7, 2019
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu

10/10 Excellent

FENGYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Helen on Oct 29, 2018
Dear guest, warm greetings from Swissotel Kunshan and thank you for your feed-back and on-going patronage. Swissotel Kunshan always strive to provide our guests with authentic hospitality and true home-away-from-home experience. Once again thank you and we look forward to welcoming you back soon. Best Regards Front Office Manager-Helen Lu