Ratings based on 472 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
81% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Tauranga, NZ

Very Disappointed

Posted Apr 8, 2015
Pros: Rooms large & spacious
Cons: Your cleaning staff.
Arrived to a very unclean room. The bath had not been cleaned for months and the shower curtain was dirty. The extra blanket provided had not been washed for month either. The room was located next to a major highway. High fences and unkept properties near by. The worst street in Parramatta. The staff were pleasant and the reception area was fine.
3 out of 5
for Everyone
by A verified traveler

March 15

Posted Mar 8, 2015
Was clean but very run down excavation going on was woken up at 7am wasn't happy about that Overall ok
3 out of 5
by A verified traveler

Staff could do better

Posted Feb 7, 2015
Checked in and found out that, despite what is advertised on the expedia website, the three bedroom apartment had 3 queens, not 2 queens and 2 singles. The staff blamed expedia. They sorted it out by splitting our group into two apartments and utilising very uncomfortable sofa beds and rollaway beds. Despite their welcome A4 notes, they refused to organise a taxi for us, reluctantly giving us a phone number to use ourselves. Needless to say, we won't be using them again.
5 out of 5
by ROBERT MAHERfrom Australia - NSW - Regional NSW

Posted Jan 29, 2015
Location: Perfect, Australia
Facilities: Home away from home; Value: Great deal; Service: Go the extra mile; Cleanliness: Immaculate;
5 out of 5
by Sandra Aldredfrom Australia - NSW - Newcastle

Posted Jan 28, 2015
Pros: Location to where I needed to go & service of staff
Cons: No batteries in TV remote but not a problem
Location: Perfect
Facilities: Nice ; Value: Affordable; Service: Outstanding; Cleanliness: Spotless; Very happy
5 out of 5
by Rebecca Greensmithfrom Australia - NSW - Newcastle

Posted Jan 26, 2015
Location: Perfect
Facilities: Nice ; Value: Affordable; Service: Professional, Respectful; Cleanliness: Spotless;
3 out of 5
by shilpa joshi

Posted Jan 21, 2015
Cons: No lift. It was hard to climb the stairs for older people. no air conditioning in the bedrooms. Rooms not cleaned on Sunday
3 out of 5
by Mona Cooperfrom Australia - SA - Adelaide

Posted Jan 18, 2015
Pros: Size of apartment
Cons: Stairs to apartment with luggage, Air conditioner only in Lounge area doesn't filter to bedrooms, advised 3 mins to train and 10 to ferry was 20-30
Location: Reasonable access, Too far to train & ferry
Facilities: Tired, No elevators or ductedair; Value: Reasonable; Service: Friendly; Cleanliness: Tidy; Free shuttle to stations would be adviseable, if A/C fixed, stair issue and shuttle would gladly stay again
4 out of 5
by peter woolfordfrom Australia - VIC - Regional VIC

Posted Jan 17, 2015
Pros: Pleasant walk down by river to Parramatta
Cons: Giant toilet roll holder overhanging toilet
Location: walking distance to Parra
Facilities: Above average; Value: Average price;
4 out of 5
by Jean Kingfrom Australia - NSW - Regional NSW

Posted Jan 16, 2015
Pros: Well positioned, quiet, clean
Cons: Kitchen sink plug missing which was not replaced during our stay
Location: Close to everything
Facilities: Above average; Value: Affordable; Service: Sufficient; Cleanliness: Pleasant;