Ratings based on 437 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
80% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Staff could do better

Posted Feb 7, 2015
Checked in and found out that, despite what is advertised on the expedia website, the three bedroom apartment had 3 queens, not 2 queens and 2 singles. The staff blamed expedia. They sorted it out by splitting our group into two apartments and utilising very uncomfortable sofa beds and rollaway beds. Despite their welcome A4 notes, they refused to organise a taxi for us, reluctantly giving us a phone number to use ourselves. Needless to say, we won't be using them again.
2 out of 5
by A verified traveler

Faulty Towers

Posted Dec 10, 2014
Pros: Parking off street in secure locked space
Cons: The booking information on expedia needs to be clearer.
Location: You must have a car - too far to walk from Parramatta. Just opposite the race course and also the University of Western Sydney Parramatta campus .
Information about rooms was not clear - so double check how many rooms/beds you are booking before you pay -I booked two rooms because I entered 3 adults in the check box - and I got a surprise when I arrived and found I had actually paid for two apartments - each with two rooms in them! The hotel would not refund. Not only that I made a mistake and booked the night before I intended - so rebooked for the following night - again the hotel would not refund - so I ended up paying for 3 x 3 bedroom apartments - two on one night, one on another which I did not use - and the hotel would not refund even though the mistake was identified within 24 hours of booking. In many years of using expedia this has never happened to me before. So buyer beware! The other major problem was access- I arrived back after dinner at midnight to find about 15 tourists in great distress locked out of the building because the driveway access was locked. They had no key as they were checking in. There was no way they could contact reception and they had been standing there in great distress for a long time - just appalling. I let them in - but what if I had not come along?
5 out of 5
by Jessica Coadyfrom Australia - NSW - Port Macquarie

Posted Dec 6, 2014
Pros: TV, and kitchen.
Cons: Air Con didn't work up stairs
Loss gold bracelet in room, cleaner's never found it.
5 out of 5
by Simone Howarthfrom Australia - NSW - Regional NSW

Posted Dec 5, 2014
Pros: Proximity to racecourse
Cons: Stuffiness of bedrooms
1 out of 5
by meagan mcghie

Posted Dec 5, 2014
Pros: Literally nothing.
Cons: Paid for a bed to be made that we made ourselves. still have not received security bond and am currently in contact with nsw fair trading nsw
Location: surrounded by noise
Value: Rip-off; Service: Awful; Cleanliness: Filthy, hair all through beds; don't waste your time
5 out of 5
by Emily Bezerrafrom Australia - NSW - Sydney

Posted Dec 4, 2014
Pros: Big room for price
Cons: Front desk attendant rude and unhelpful
Location: Close to everything
Facilities: Nice ; Value: Fantastic; Service: Basic; Cleanliness: Spotless;
3 out of 5
by Damian GRAHAM

Posted Dec 1, 2014
Cons: Shower and noise went from boiling hot to cold dangerous for kids
Location: Loud, Very noisy
Facilities: Fair, Shower head useless; Value: Costly; Service: Lacking; Smoke alarm required a new battery made a battery replacement noise all night
5 out of 5
for Everyone
by A verified traveler

Great place to stay

Posted Dec 1, 2014
Handy location for Markets and Shopping. Easy access to great food in Parramatta.
3 out of 5
by Brendan Sceneyfrom Australia - VIC - Melbourne

Posted Nov 30, 2014
Pros: Close to where I needed to be.
Cons: No airconditioning in up stairs loft and as it was very warm, was hardly able to sleep for 3 nights.
Location: Just right
Facilities: Old, No air conditioning b/roo; Value: Moderate; Service: Amateur; Cleanliness: Lacking; Needs some TLC. I will not stay there again
5 out of 5
by Greg Northoverfrom Australia - NSW - Coffs Harbour

Posted Nov 30, 2014
Pros: Parking Included
Cons: Blown heat bulbs covers missing
Location: Good for Greater Syd
Value: Affordable; Can walk to Parramatta Ferry in twenty minutes