Ratings based on 12,102 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom hong kong

Five star hotel, love it

Posted Apr 15, 2015
Good location I got the 2nd highest floor with the view of sydney tower. Nice facilities and care of customers' need. There is a pillow menu for us to choose our suitable pillow
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 川崎市

利便性高いホテル

Posted Apr 14, 2015
観光スポットやコンビニ・両替所への アクセスは徒歩圏内、交通機関の乗り降り する場所も近く移動は楽でした。 ホテル設備・備品も充実してスタッフさんも自分のつたない英語にも笑顔でよせて 受け応えてくれてとても快適に過ごせ ました。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Portsmouth England UK

Excellent central location.

Posted Apr 13, 2015
Pros: The location was excellent,central to all requirements when on a holiday.
Cons: It was disappointing having been out all day to be told when we tried to purchase drinks from the hotel bar around 10-30pm it was closed!!
Location: Near to Circular quay,where you can get a ferry to nearly anywhere within the Sydney area,also the old part of Sydney"The Rocks" and Darling Harbour.
Excellent room with plenty of room and large bathroom with a powerful shower.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
Very central location. Helpful staff. Stored our bags for free for 3 days while we took a side trip before checking in.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Adelaide, Australia

Excellent hotel, in the heart of the CBD

Posted Apr 9, 2015
Pros: The location, the view from my room and the helpfulness of the staff
Cons: The card reader in one or two of the elevators sometimes doesn't scan on the first try. Though it could just be me not putting the card in all the way
Location: It's in the heart of the CBD, walking distance from Circular Quay with a train station and convenience stores closeby
The rooms are in excellent condition. One of the things that was a big plus for me was power points and USB charging within cords length from the bed. The room service was delicious, I had the Ceaser Salad. The staff were also incredibly helpful. I mistakenly left a shirt and pair of pants hanging in the closet and didn't realise until I was home. After a phonecall, I just had to pay for postage and they were sent back to me, Express Post.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom G.M

Not the best

Posted Apr 9, 2015
Really beautiful hotel. Rooms excellent pool and steam room were stunning
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Great Hotel in Business District

Posted Apr 7, 2015
The hotel is a short walk to major attractions, including the harbor and botanical gardens. Close also to darling harbor area. Transportation is easy. Well maintained comfortable rooms, as depicted by the hotel description and pictures. Staff a helpful and friendly. Defensively stay here for a great Sydney experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Conveniently located in CBD

Posted Apr 2, 2015
Pros: Comfortable, quiet and friendly staff who listen to your needs
Cons: Repair elevators! I spent a lot of time bobbing between floors. My room key didn't activate the lift so other calls took over and I went for the ride.
Location: Circular Quay 5 minutes away. Surburban train station and next door. It's CBD so excellent daytime services including an adjacent food court
Staff friendly and helpful. Location good. Recently refurbished so rooms pleasant and comfortable. Clients in a wheelchair can find good access rooms. Key operated elevators have a mind of their own.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great central hotel

Posted Apr 2, 2015
Lovely big comfy bed nice room. Staff we're very helpful and let us check in early. Would recommend to anyone as very reasonable rates too
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mid North Coast NSW

Absolutely AWESOME

Posted Mar 29, 2015
Pros: Everything !!!!
Cons: Didnt find anything that needed to be improved
Location: Centre of sydney - easy 5 minute walk to circular quay - the rocks
Everything from the moment we checked in to checing out was A++ . Location - staff - cleanliness - comfort - not one single thing i can complain about