Ratings based on 737 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from USA

Our experience in March, 2015

Posted Apr 13, 2015
Pros: Very nice location, convenient and comfortable if towels and cutlery are cleaned daily and rules are clearly mentioned with notices.
Cons: Make sure that you put up notices informing the customers about the towels and washing the cutlery. Customers expect to enter a fully cleaned room.
Location: Convenient.
We stayed in your hotel twice within the month of March, 2015. We were disappointed about the cleanliness. The towels are not replaced daily the used cutlery were not washed. At the end of the day, we expected to walk into a clean room with fresh towels and washed cutlery. We informed the reception immediately close to midnight, and the person in charge could not do much to help us, but were given new towels. I tried to wash the cups and glasses which were sitting in the sink and there was no dishwashing liquid. There was a sink cleaner in the cupboard which the Asst. Manager replaced with another cleaner when I pointed this out, and said that was the dishwashing liquid which was there. It was not true. Asst. Manager told us that we should have read the rules in the book which was in the room. This was the first time we stayed at a Best Western Hotel where they did not replace the towels daily and the customer had to wash the cutlery. We were told that it was mentioned in the bathroom that the soiled towels had to be on the floor if they are to be replaced. We did not see it. She was very rude and said that she did not owe us an apology. Please make sure that you read the regulations in the book before you use the room. We were extremely disappointed about the attitude.
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Apr 10, 2015 on Hotels
4 out of 5
Recommended
for Personal Event
by A verified traveler

sentralt

Posted Mar 29, 2015 on Hotels
sentralt beliggenhet, stor rom
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Mar 27, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from NQld

Good hotel close to our business.

Posted Mar 20, 2015
Room very comfortable and staff very helpful. It's central to whatever & wherever you need.
3 out of 5
Recommended
for Business Travelers
by Jo-Anne from Brisbane

Good location, spacious room.

Posted Mar 18, 2015 on Hotels
Comfortable stay. The room was spacious which was great. The hotel was in the perfect location for my needs - close to city, Darling harbour and Surry Hills, Crown Street - all walkable distances. Bathroom was nice and spacious too. Bed was ok but had a plastic mattress protector - very noisy and hot - VERY unpleasant!!! and a little weird. Front office staff were dismissive and abrupt which was a little disappointing.
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Mar 16, 2015 on Hotels
5 out of 5
Recommended
for Personal Event
by Peter from Gold Coast

Happy Holiday

Posted Mar 13, 2015 on Hotels
Great location, perfect for my needs
2 out of 5
Recommended
by 경유진 from 한국 서울

거리는 좋으나... 청결함은 그닥

Posted Mar 12, 2015 on Hotels
괜찮음
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

Friendly staff and great location

Posted Mar 9, 2015