Ratings based on 718 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel!

Posted May 22, 2015
Pros: It's just around the corner from the Museum train station which is on the line to the airport.
Location: We walked to a great Thai restaurant for dinner, and walked back from Circular Quay after our ferry to Manly.
We chose this hotel as it's close to downtown, and reasonably priced. It was a bonus to have the cafe on the main floor - we enjoyed a delicous breakfast there.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa

Unpretentious outside, interior a nice surprise.

Posted May 2, 2015
Pros: Everything about this hotel was of a high standard which made for positive experience.
Cons: No improvements are necessary.
Location: Walking distance to most attractions in Downtown Sydney.
Very clean hotel beautifully appointed in a convenient location.. Staff was friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2015
Simple solution to a CBD accommodation requirement
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 臺灣

Posted Apr 27, 2015
地點優,近海德公園,距離最近的Museum地鐵站也只要五分鐘步行時間。櫃台服務人員態度佳,room service也很好。鄰近的Oxford街上有餐廳,IGA超市。機能方便。我們住了兩晚,以後來雪梨還會考慮住這裡。
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel walking distance to most places.

Posted Apr 20, 2015
Pros: Within walking distance to most Sydney attractions.
Nice small hotel within walking distance to most places I wanted to visit. Helpful staff. Clean room. Microwave and refrigerator very helpful. Fair price.
3 out of 5
by A verified travelerfrom USA

Our experience in March, 2015

Posted Apr 13, 2015
Pros: Very nice location, convenient and comfortable if towels and cutlery are cleaned daily and rules are clearly mentioned with notices.
Cons: Make sure that you put up notices informing the customers about the towels and washing the cutlery. Customers expect to enter a fully cleaned room.
Location: Convenient.
We stayed in your hotel twice within the month of March, 2015. We were disappointed about the cleanliness. The towels are not replaced daily the used cutlery were not washed. At the end of the day, we expected to walk into a clean room with fresh towels and washed cutlery. We informed the reception immediately close to midnight, and the person in charge could not do much to help us, but were given new towels. I tried to wash the cups and glasses which were sitting in the sink and there was no dishwashing liquid. There was a sink cleaner in the cupboard which the Asst. Manager replaced with another cleaner when I pointed this out, and said that was the dishwashing liquid which was there. It was not true. Asst. Manager told us that we should have read the rules in the book which was in the room. This was the first time we stayed at a Best Western Hotel where they did not replace the towels daily and the customer had to wash the cutlery. We were told that it was mentioned in the bathroom that the soiled towels had to be on the floor if they are to be replaced. We did not see it. She was very rude and said that she did not owe us an apology. Please make sure that you read the regulations in the book before you use the room. We were extremely disappointed about the attitude.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NQld

Good hotel close to our business.

Posted Mar 20, 2015
Room very comfortable and staff very helpful. It's central to whatever & wherever you need.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Auckland, NZ

Friendly staff and great location

Posted Mar 9, 2015
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfort in the city.

Posted Feb 28, 2015
Pros: Great staff and very comfortable beds.
A very warm and welcoming hotel , equipped with all you need for a few days in the city.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Great place.

Posted Feb 28, 2015
Pros: Cleanliness. Location.
Location: Food. 20 minute walk to opera house.
Stayed in February 2015. Great location. Clean room.