Exterior

Reviews of Cambridge Hotel Sydney

4 out of 5
Cambridge Hotel Sydney
212 Riley Street, Surry Hills, NSW

Reviews

8.4

Very Good

Rating 10 - Excellent. 415 out of 1000 reviews" "
Rating 8 - Good. 450 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

KD, Whistler, BC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. Easy to get to with transport located nearby.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019
Response from Manasa on Oct 1, 2019
Dear Deepak, Thank you for choosing to stay at the Cambridge Hotel Sydney and for taking the time to give us your feedback. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation for when we reopen. Cambridge Hotel is closed to undertake refurbishment from 1st of October. Thank you for your support and we look forward to welcoming you back to our new and improved Cambridge hotel in 18-24 months. In the meantime why not try our sister property, ADGE Apartments Hotel www.adgehotel.com.au Warm regards

8/10 Good

Amit

Liked: Cleanliness, staff & service, room comfort
Good and centrally located
The Hotel is nice, clean and really good value. Locatiom is perfect. Requires a bit of maintenace since it is a little dated but this is minor and still perfect for a couple for 2 nights
Stayed 2 nights in Sep 2019
Response from Manasa on Oct 1, 2019
Dear Amit, Thank you for choosing to stay at the Cambridge Hotel Sydney and for taking the time to give us your feedback. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation for when we reopen. Cambridge Hotel is closed to undertake refurbishment from 1st of October. Thank you for your support and we look forward to welcoming you back to our new and improved Cambridge hotel in 18-24 months. In the meantime why not try our sister property, ADGE Apartments Hotel www.adgehotel.com.au Warm regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Manasa on Oct 1, 2019
Dear guest, Thank you for choosing to stay at the Cambridge Hotel Sydney and for taking the time to give us your feedback. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation for when we reopen. Cambridge Hotel is closed to undertake refurbishment from 1st of October. Thank you for your support and we look forward to welcoming you back to our new and improved Cambridge hotel in 18-24 months. In the meantime why not try our sister property, ADGE Apartments Hotel www.adgehotel.com.au Warm regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Manasa on Oct 1, 2019
Dear guest, Thank you for choosing to stay at the Cambridge Hotel Sydney and for taking the time to give us your feedback. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation for when we reopen. Cambridge Hotel is closed to undertake refurbishment from 1st of October. Thank you for your support and we look forward to welcoming you back to our new and improved Cambridge hotel in 18-24 months. In the meantime why not try our sister property, ADGE Apartments Hotel www.adgehotel.com.au Warm regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are lovely, service is extremely efficient, the location is unbeatable. A fantastic, modern hotel. I'll miss it while it's shut for renovation.
Stayed 1 night in Sep 2019
Response from Manasa on Oct 1, 2019
Dear guest, Thank you for choosing to stay at the Cambridge Hotel Sydney and for taking the time to give us your feedback. We value guest feedback in every instance and your feedback is very important in helping us to improve our service and develop our accommodation for when we reopen. Cambridge Hotel is closed to undertake refurbishment from 1st of October. Thank you for your support and we look forward to welcoming you back to our new and improved Cambridge hotel in 18-24 months. In the meantime why not try our sister property, ADGE Apartments Hotel www.adgehotel.com.au Warm regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Liked the clean rooms, minimal design and easy to use facilities
Stayed 1 night in Sep 2019
Response from Manasa on Sep 25, 2019
Dear guest, Thank you for taking your time and letting us know about your recent stay with us at the Cambridge Hotel Sydney. We are pleased to hear you had a enjoyable stay and you appreciated the level of cleanliness maintained in the room. We are delighted our simple and well-equipped rooms were ideal for you. We highly value your feedback and look forward in welcoming you back in the near future. Warm regards,

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. Appreciated they have laundry facilities that we could do our own wash. The staff was always friendly and helpful. Lots of nice restaurants within walking distance.
Stayed 5 nights in Sep 2019
Response from Fiona on Sep 19, 2019
Dear Jay, thank you for your recent stay and for taking the time to sharing your Cambridge Hotel experience. It’s pleasing to hear that you had an enjoyable stay with us and found the hotel’s facilities met your needs; we are also very happy that you enjoyed the hotels in the heart of Surry Hills’ location to explore this suburb’s vibrant dining opportunities, and our team are appreciated your kind words, thank you again for the sharing, we look forward to welcoming you back again in the near future. Warm regards

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, view, room. Clean room. Lift a little noisy.
Stayed 1 night in Sep 2019
Response from Fiona on Sep 19, 2019
Dear Guest, thank you for your recent stay and for taking the time to sharing your Cambridge Hotel experience. It’s pleasing to see that your overall experience with us was great. We are happy that you enjoyed our convenient location, great view and high standard of cleanliness. I have noticed your comment that you experienced noise from the lift, in the future stays, please request a room away from the lift, our team are always try their best to allocate a room to meet your needs. Thank you for the sharing, Cambridge Hotel team look forward to welcoming you back again in the near future. Warm regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Fiona on Sep 13, 2019
Dear Guest, thank you for your recent stay and for taking the time to reviewing our hotel. We are happy to know that you had an enjoyable stay with us and enjoyed every element of your stay. Thank you for taking the time to review your stay, Cambridge Hotel team look forward to welcoming you back again in the near future. Warm regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very central and close to where I needed to be, but not on a noisy road so great for sleeping. The bed was very comfortable and bathroom was clean and new-looking. I had a nice view from the 8th floor too! Tea and coffee in the room would have been nice, but overall very happy.
Stayed 1 night in Sep 2019
Response from Fiona on Sep 10, 2019
Dear Guest, Thank you for choosing to stay with us and for taking the time to sharing your Cambridge experience. It’s great to hear that your stay with us was great. It’s pleasing to know that you found our location was convenient, we are very lucky to be located in the heart of Surry Hills, in the heart of Surry Hills which easy access to Sydney CBD and most of Sydney prominent attractions. It is always pleasure to hear guest had a thoroughly enjoyable stay with us. Thank you for your wonderful sharing, we look forward to welcoming you back in the near future. Warm regards

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room Facilities were a bit tired. Location Excellent
Stayed 1 night in Aug 2019
Response from Fiona on Sep 10, 2019
Dear Guest, Thank you for sharing your recent Cambridge Hotel experience. its’ great that you enjoyed our convenient location which in heart of Surry Hills’s location while enjoying Surry Hills’ vibrant dining opportunities, it is easy access to Sydney CBD and most of Sydney prominent attractions. Keeping hotel’s facilities updated is an important part of improving our service, thank you for your feedback, I am glad to inform you that Cambridge Hotel will be renovated from next month, we look forward to welcoming you back to enjoy the updated facilities when it is completed. Warm regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and check in was fast i loved the lobby and the location is pretty good
Stayed 1 night in Aug 2019
Response from Fiona on Sep 2, 2019
Dear Guest, Thank you for sharing your recent Cambridge Hotel experience. We are so happy that you enjoyed all elements of your stay especially our service exceeded your expectations. It is always pleasure to hear guest had a thoroughly enjoyable stay with us. Thank you for your wonderful sharing, we look forward to welcoming you back in the near future. Warm regards

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Fiona on Sep 2, 2019
Dear Guest, thank you for your recent stay and for taking the time to sharing your Cambridge Hotel experience. It’s pleasing to see that your overall experience with us was great. Thank you for the sharing, Cambridge Hotel team look forward to welcoming you back again in the near future. Warm regards

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Fiona on Sep 10, 2019
Dear Wayne, Thank you for sharing your recent Cambridge Hotel experience. We are so happy that you enjoyed all elements of your stay. It is always pleasure to hear guest had a thoroughly enjoyable stay with us. Thank you for your wonderful sharing, we look forward to welcoming you back in the near future. Warm regards

8/10 Good

Verified traveler

Liked: Staff & service
Friendly staff. Very clean room. I would be happy to stay there again.
Stayed 1 night in Aug 2019
Response from Fiona on Aug 30, 2019
Dear Guest, thank you for your recent stay and for taking the time to sharing your Cambridge Hotel experience. It’s pleasing to see that our friendly and high standard of cleanliness lived up to your expectation, we are also so happy to you will stay with us again. Thank you for the wonderful sharing, Cambridge Hotel team look forward to welcoming you back again in the near future. Warm regards

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staffs is not very friendly nor they are pleasing or welocming
Stayed 5 nights in Aug 2019
Response from Fiona on Aug 30, 2019
Dear Guest, Thank you for sharing your feedback with us about your recent stay. It’s disappointing to hear that your stay was below your expectation. Cambridge hotel is known for its warm welcome and exceptional service to our guests, so it is trouble us that you did not experience this on this occasion, we appreciate your feedback and has been undertaking investigation to understand what happened; more training course will be carried out to make sure all team members are in same level to hold up Cambridge exceptional service. We value guest feedback in every instance, it’s vital in helping us to improve our service and develop our accommodation, thank you again, and I hope we are able to welcome you back to have a true Cambridge warm welcome and exceptional service in the future. Warm regards

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019
Response from Fiona on Aug 29, 2019
Dear Guest, thank you for your recent stay and for taking the time to sharing your Cambridge Hotel experience. It’s pleasing to see that your overall experience with us was great. Thank you for the sharing, Cambridge Hotel team look forward to welcoming you back again in the near future. Warm regards

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not happy with paying for a night that I wasn’t even sleeping there for. I can’t predict flight cancellations. Not happy at all
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Proximity with main sights Easy access to transports
Stayed 5 nights in Aug 2019
Response from Fiona on Aug 27, 2019
Dear Guest, Thank you for sharing your recent Cambridge Hotel experience. We are so happy that you enjoyed all elements of your stay especially our convenient location. We are lucky to be located in the heart of Surry Hills which easy access to Sydney CBD and most of Sydney prominent attractions while enjoying Surry Hills vibrant café, restaurants and pubs environment. It is always pleasure to hear guest had a thoroughly enjoyable stay with us. Thank you for your wonderful sharing, we look forward to welcoming you back in the near future. Warm regards

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
I absolutely loved all the colour and the lights! Especially in the elevators, and the coloured carpet downstairs.
Stayed 3 nights in Aug 2019
Response from Fiona on Aug 29, 2019
Dear Guest, Thank you for sharing your recent Cambridge Hotel experience. We are so happy that you enjoyed all elements of your stay especially you loved our internal decor. It is always pleasure to hear guest had a thoroughly enjoyable stay with us. Thank you for your wonderful sharing, we look forward to welcoming you back in the near future. Warm regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Fiona on Aug 22, 2019
Dear Guest, Thank you for sharing your Cambridge Hotel experience. We are so happy that you enjoyed all elements of your stay. It is always pleasure to hear guest had a thoroughly enjoyable stay with us. Thank you for your wonderful sharing, we look forward to welcoming you back in the near future. Warm regards

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Fiona on Aug 22, 2019
Dear Ash, So pleased to know that you enjoyed your stay, and thanks for taking the time to give us your feedback. It is great to hear that your experience with us was 10 out of 10. Cambridge staff work very hard to ensure that the guests have a comfortable stay. Your positive feedback is a great boost for all of us, thank you again, we look forward to welcoming you back again in the near future. Warm regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Nice enough room, however shower head was useless and the water noise was loud in the bedroom
Stayed 2 nights in Aug 2019
Response from Fiona on Aug 22, 2019
Dear Guest, Thank you for sharing your feedback with us. It’s pleasing to know that our room lived up to your expectation. However, I am sorry to hear that there was maintenance issue in your room, thank you for letting us know and our Maintenance has rectified it. Please note our reception is 24 available, if there is anything we could do to improve your stay, our team will action straight away. Thank you again, we look forward to welcoming you back again in the near future. Warm regards

6/10 Okay

Harold

Liked: Cleanliness, staff & service
Whilst the room we were given on our second day was fine the first was claustrophobic.
Stayed 2 nights in Aug 2019
Response from Fiona on Aug 14, 2019
Dear Harold, Thank you for staying with us and for taking the time to give us feedback. Our team are always strive to achieve the highest level of guest satisfaction and we are always try their best to allocate the best available room to our guest based on the guest booked, it’s great to hear that you were happy with your second room. Thank you for your feedback, we look forward to welcoming you back in the near future. Warm regards

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I loved this place, it had everything I needed, big room with a comfy couch, TV and good area to go and see things Bed was a bit hard for my liking, but that's about the only thing I can knock it for.
Stayed 3 nights in Jul 2019
Response from Fiona on Aug 12, 2019
Dear Karen, Thank you for your recent stay and for taking the time to review our accommodation. It’s great to see every element of your stay given 10 out of 10 marks, especially our spacious room and the convenient location, your feedback regarding the bed has been shared with the Executive Housekeeper, thank you for your feedback. Your positive feedback motivate all of us to keep working hard to improve our standard of service and hospitality, Thank you again, we look forward to welcoming you back in the near future. Warm regards

2/10 Terrible

ken

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I've choosed this place base on review on expedia. I got disappointed when i saw condition of place which was dirty they even didn't change the bed sheet i would not recommend this place it is overpriced and dirty
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car parking was terrible. Tight and close to dangerous
Stayed 1 night in Aug 2019
Response from Fiona on Aug 12, 2019
Dear Guest, Thank you for sharing your recent Cambridge Hotel experience with us. It’s wonderful to hear that your stay was great except the car park facility was less than ideal. Our car park space are tight for large vehicles, I apologise for the inconvenience caused, for the future stay, our Front Desk can make alternative arrangements should you require more spacious car-parking. Thank you again, we look forward to welcoming you back in the near future. Warm regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe neighborhood and great location for walking/seeing most of the city. Rooms were very clean and service was great.
Stayed 4 nights in Aug 2019
Response from Fiona on Aug 12, 2019
Dear Guest, thank you for taking the time to sharing your recent Cambridge Hotel experience. It’s great that your stay with us was a great one and we are delighted that you loved our convenient location. Thank you for your praise for our dedicated team, positive feedback like yours motivate our team to work hard to uphold Cambridge Hotel exceptional service, thank you for the sharing, we look forward to welcoming you back again in the near future. Warm regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 5 nights in Jul 2019
Response from Fiona on Aug 7, 2019
Dear Guest, It’s great to hear that you had a great stay with us at Cambridge Hotel Sydney. Your positive feedback motivate all of us to keep working hard to improve our standard of service and hospitality. Thank you again, we look forward to welcoming you back again very soon. Warm regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019
Response from Fiona on Aug 6, 2019
Dear Guest, Thank you for choosing to stay with us and for taking the time to rate your Cambridge experience. It’s great to hear that your overall experience with us was great, our team are always to their best to achieve the highest level of guest satisfaction, if there is anything we can do to make your stay more comfortable, please let us know. We look forward to welcoming you back again in the near future. Warm regards

4/10 Poor

BC

Business traveler
Liked: Staff & service
Disliked: Cleanliness
room 313 with two single beds was more 3 star. bathroom had been painted over tiles and bench top some time ago and looked ordinary and was peeling off on the benchtop. cheap reno. staff are really good though
Stayed 1 night in Jul 2019
Response from Fiona on Aug 6, 2019
Dear BC, Thank you for sharing your feedback with us on your recent stay at Cambridge Hotel Sydney. It's disappointing to know your stay was less than ideal due to the bathroom paint condition. We take guest feedback very seriously and your comment are not exception. Keeping hotel’s facilities updated is an important part of improve our service and develop our accommodation, only through guest feedback that we know where we are doing right and where we need to improve, I have passed on your feedback to the Building Manager, thank you again, , I hope we are able to welcome you back in the future. Warm regards

10/10 Excellent

Demeine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Fiona on Aug 5, 2019
Dear Demeine, So pleased to hear that you had an enjoyable stay with us. I am delighted to know that you enjoyed every element of your stay, Thank you for taking the time to sharing your Cambridge Hotel experience, we look forward to welcoming you back very soon. Warm regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy walk to great cafes and fifteen minutes to midcity. Pleasant staff. Quiet room.
Stayed 1 night in Jul 2019
Response from Fiona on Aug 5, 2019
Dear Guest, it’s wonderful to hear that you had a great experience with us at Cambridge Hotel Sydney. We are delighted that our convenient and tranquil location was ideal for you. We are very lucky to be located in which many guests enjoy Surry Hills’ vibrant dining opportunities and it is a walking distance to most of Sydney’s prominent attractions, I am glad that you enjoyed it as well. Your feedback on our friendly staff is certainly motivate all of us to keep working hard to improve our standard of service and hospitality. Thank you again, we look forward to welcoming you back again very soon. Warm regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Fiona on Aug 5, 2019
Dear Guest, It’s great to hear that you had a great stay with us at Cambridge Hotel Sydney. Your positive feedback motivate all of us to keep working hard to improve our standard of service and hospitality. Thank you again, we look forward to welcoming you back again very soon. Warm regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JC
Large room, great shower, comfortable bed. Carpark was very tight and hard to negotiate. Location was excellent.
Stayed 2 nights in Jul 2019
Response from Fiona on Jul 31, 2019
Dear JC, Thank you for your recent stay and for taking the time to sharing your Cambridge Hotel experience. We are delighted that you enjoyed a variety elements of the hotel for the spacious room the convenient location. It’s always pleasure to see positive feedback from guest, thank you for the sharing. We look forward to welcoming you back to stay with us when you next visit Sydney. Warm regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed there for business & suited my purposes well.
Stayed 1 night in Jul 2019
Response from Fiona on Jul 31, 2019
Dear Guest, It’s great to hear that you had a great stay with us at Cambridge Hotel Sydney. Your positive feedback motivate all of us to keep working hard to improve our standard of service and hospitality. Thank you again, we look forward to welcoming you back again very soon. Warm regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and quite. Ease of check in I will return due to friendliness of front desk staff
Stayed 1 night in Jul 2019
Response from Fiona on Aug 5, 2019
Dear Guest, it’s wonderful to hear that you had a great experience with us at Cambridge Hotel Sydney. We are delighted that our high standard of cleanliness and easy check-in procedure lived up to your expectations. Your positive feedback on our friendly staff is certainly motivate all of us to keep working hard to improve our standard of service and hospitality. Thank you again, we look forward to welcoming you back again very soon. Warm regards

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Fiona on Jul 31, 2019
Dear Ryan, it’s wonderful to hear that you had a great experience with us at Cambridge Hotel Sydney. Your 10 out of 10 positive motivate all of us to keep working hard to improve our standard of service and hospitality. Thank you again, we look forward to welcoming you back again very soon. Warm regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
This hotel is really comfortable and the staff at the desk are very friendly. Second time I've stayed there and definitely happy to stay there again, especially for the price!
Stayed 1 night in Jul 2019
Response from Fiona on Jul 31, 2019
Dear Guest, it’s wonderful to hear that you had a great experience with us at Cambridge Hotel Sydney. We are delighted that you appreciated our great value for money accommodation, and it’s good to know that our staff lived up and exceeded your expectations. Your glowing feedback motivate all of us to keep working hard to improve our standard of service and hospitality. Thank you again, we look forward to welcoming you back again very soon. Warm regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Fiona on Jul 31, 2019
Dear Guest, we are delighted your recent stay with us at Cambridge Hotel Sydney was great. Thank you for taking the time to sharing your positive feedback with us and we look forward to welcoming you back again very soon. Warm regards

10/10 Excellent

Hailey, Sydney

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always so welcoming and friendly, from the reception staff, the general duties staff, the extremely helpful and amazing housekeeping staff, to the managers. They all seem to actually enjoy working there which gives a positive feel to the hotel. The rooms itself are always clean, well equipped, and you know you’re going to get excellent service, cleanliness and high standards, every time. I have stayed here multiple times, and I hope to do so many more times in the future. :)
Stayed 1 night in Jul 2019
Response from Fiona on Jul 31, 2019
Dear Hailey, Thank you for sharing your Cambridge Hotel experience with us. We are so happy that you had another enjoyable stay with us. Our team are always working hard to achieve the highest level of guest satisfaction, your glowing feedback motivate all of us to keep working hard to improve our standard of service and hospitality. Once again, thank you for your continued support and taking to sharing; we look forward to welcoming you back to our hotel very soon. Warm regards

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Jul 2019
Response from Fiona on Jul 31, 2019
Dear Guest, Thank you for taking the time to review your stay with us. It’s disappointing to see that your stay was less than ideal on this occasion. Our team are always strive to achieve the highest level of guest satisfaction, if there is anything we could do to make your future stay more comfortable, please let us know, and we value guest feedback in every instance, we welcome your input it’s helping us to improve our service, thank you again, I hope we are able to welcoming you back to have a more positive experience with us in the future. Warm regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Fiona on Jul 31, 2019
Dear Guest, Thank you for choosing to stay at the Cambridge Hotel Sydney. It's wonderful to know that your overall experience with us was great. Our team are always strive the highest level of guest satisfaction, if there is anything we can do make your future stay more comfortable, please let us know. We look forward to welcoming you back in the near future. Warm regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Fiona on Jul 25, 2019
Dear Guest, Thank you for your recent stay and for taking the time to review your stay. It’s pleasing to know that your overall experience with us was great. Thank you again, we look forward to welcoming you back again very soon. Warm regards

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Nice location and for me just perfect .............................................
Stayed 1 night in Jul 2019
Response from Fiona on Jul 25, 2019
Dear Guest, Thank you for your recent stay and for taking the time to sharing your Cambridge Hotel experience. We are delighted that you had an enjoyable stay with us and it’s pleasing to know that our location suited to your needs. We look forward to welcoming you back very soon. Warm regards

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome price and cleanliness and service. Very impressed. Only issue was with the car park being full and not being able to get a spot due to a conference but they never notified us that there was a risk of this happening even though the conference would have been planned. Had to walk five uphill blocks in heels to move the car at 2am. Not impressed.
Stayed 1 night in Jul 2019
Response from Fiona on Jul 31, 2019
Dear Guest, Thank you for your feedback. I am sorry to hear that you had experienced difficulty for parking. Our car park is based on first in basis, therefore we can’t reserve parking spot for guest however if guest called us on the way of check-in, our front desk team are able to advise how many spots have available and suggest our guest the nearest alternative parking facilities. Please accept our sincere apologies for the inconvenience caused. Your feedback is important for us to know where we are doing right and where need to improve, we value guest feedback in every instance. It’s pleasing to hear that our high standard of cleanliness, Cambridge exceptional service along with the value for money room rate has impressed you. Thank you again, we look forward to welcoming you back again very soon. Warm regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cambridge Hotel Sydney was a very clean, friendly and safe hotel close in the heart of Surry Hills and walking distance to the city. Car parking underneath. Rooms were as advertised.
Stayed 1 night in Jul 2019
Response from Fiona on Jul 25, 2019
Dear Guest, thank you for your positive feedback on your recent stay at Cambridge Hotel Sydney. We are glad that you had an enjoyable stay with us. Thank you for your positive review, and we look forward to welcoming you back again very soon. Warm regards