Ratings based on 927 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by P&H from Melbourne

Couple Visiting Sydney

Posted Apr 23, 2014
Pros: Location
Cons: Swimming Pool is a must for this hotel + Free internet
Location: everything you can think of
Location Location Location Clean , Friendly, if you have the money get the harbour view rooms, if not the city is still fine .
5 out of 5
for Couples
by mark from wollongong

Great location and room very quiet

Posted Apr 21, 2014
Pros: The quiet room, no air con sound or refridgerator noise
Cons: Foyer area was alittle congested at the check in
Location: Close to everything, and all public transport very close
Location was easy to find and close to public transport Check in easy and close to Darling harbour, without having to cross any roadway to get there
5 out of 5
for Everyone
by Caterina from Central Coast


Posted Apr 17, 2014
Love this hotel for a quick and easy overnighter if I can get it at a good price. The rooms are really comfy and it's pretty quiet for its size and location. It's always on my go-to list if I'm looking for something convenient and hassle free in Sydney.
5 out of 5
for Everyone
by A verified traveler

Very convenient place, extremely excellent staff

Posted Apr 16, 2014
Very convenient place for every attraction in city. The staff were very helpful and their friendliness was beyond expectation. Rooms were in very good condition and very clean. Will stay here again
4 out of 5
for Everyone
by boris from Melbourne, Australia

Great location

Posted Apr 15, 2014
Pros: The location and great service
Cons: The room we stayed in was very modest.
Location: Darling harbour, George st shopping, pretty much all major Sydney CBD attractions are within walking distance
Everything as expected from Sheraton family hotel. Friendly staff willing to go an extra mile, great location, etc. The hotel is very reasonably prised. There is a great pub next door.
4 out of 5
for Everyone
by bella from punchbowl nsw

Nice hotel

Posted Apr 13, 2014
Didnt get to stay long i was hit with a virus. I had to leave and go to the medical center and go home to recover.
4 out of 5
for Everyone
by A verified traveler from perth

Perfect location, clean room and nice staff.

Posted Apr 12, 2014
The hotel is perfectly situated in between Darling Harbour and Westfield where restaurants and shopping centres are pretty much around the corner. Room is nice and clean, sheets are changed daily and hotel staff are friendly and polite.
5 out of 5
for Everyone
by Anne from Perth

Great hotel in Darling Harbour

Posted Apr 11, 2014
Pros: Convenience and comfort.
Location: My partner was on business in the CBD which was so close and I was there to shop. Everything was within walking distance.
We stayed for 2 nights for business. The hotel is so convenient. We arrived very early and the staff tried to accommodate us with an early check in. This was not achievable but we totally understood. They were so apologetic.
2 out of 5
by Nina from Perth WA

Staff Not Helpful

Posted Apr 11, 2014
Pros: Location was great, everything within very easy reach
Cons: Communication and service
From check-in experience to sorting problems with room response was poor. Firstly on checking in they refused to check us in because we did not have a credit card to charge extras . My husband booked through Expedia so booking was pre paid. They then requested that we deposit $200 per day to cover any extras this would have totaled $1400 which they offered to refund in cash at end of stay. Surely they could just block room charge backs emptied mini bar if they are that concerned at people drinking the bar dry and not paying. Secondly we had issues with our room that we reported to reception, things like TV not working and when it did it just kept turning itself on and off at random all night. They finally got around to fixing thee problem on the day we were checking out 6 DAYS LATTER. Same with Air -Con they never did get around to getting that done. Overall it is a great location but but these issues can ruin what could and should have been an enjoyable stay.
5 out of 5
for Families
by Thai from Melbourne, Victoria

Nice Hotel and close to tourist area

Posted Apr 10, 2014
Pros: Centrally Located, great check in staff
Cons: none
This was a 2 days random weekend trip to Sydney. We arrived at Sydney at 8:00 am. We decided to check in to the hotel early. Upon arriving, we were told the room we were allocated to is still currently occupied; however, the lovely lady at the check in desk open up two rooms for us so that we can check in early and freshen up. This gave us plenty of time to explore the city, and I must say being located next to Darling harbor is a bonus. We were basically centrally located and basically can walked anywhere.