Ratings based on 1,175 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great Hotel, excellent location

Posted Sep 8, 2014
Pros: Great location and views of Darling Harbour, a nice place to stay.
Location: Good for shopping, close to public transport and sight seeing
First time at the hotel, very enjoyable and will stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wollongong

Great hotel, close to King's Wharf

Posted Sep 7, 2014
Pros: It was so close to King's Wharf and Darling harbour
Cons: Parking was a bit of an issue.
Location: It was easy to walk into the city and down to the wharf. Would be difficult if you couldn't do stairs.
We had a harbour view room which was great. Our room was a long way from the elevators which was a bit of a problem. Staff were very helpful with getting our luggage to us quickly so we could get changed to catch a harbour cruise on time.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great hotel close to Darling Harbour

Posted Sep 4, 2014
Pros: Modern and very clean
Cons: Pricing for room service especially breakfast
Location: Close to Darling Harbour and two train stations, abundance of restaurants nearby. Short walk to Chinatown and Paddy's Markets
Smooth checkin process, friendly courteous staff. Nice pub attached to the premises.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hunter Valley

lovely hotel close to everything

Posted Sep 2, 2014
Pros: it was close to CBD and darling harbour we will definitely stay next time we are in Sydney
I noticed as soon as I got out our vehicle that the staff were friendly and super helpful. Check in was easy and quick. We arrived early but our room was available straight away which was great. The room itself was clean and just what we wanted. We enjoyed our short stay and will recommend this hotel to others
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Good Hotel

Posted Aug 31, 2014
Very good hotel, good location and great facilities
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Nice hotel, great staff.

Posted Aug 25, 2014
Pros: The staff
Cons: The rooms could use a spruce up.
Location: It's right on Darling Harbour and the Pyrmont Bridge. Everything is at your doorstep.
Room was a little average, but mostly clean and neat. Staff were amazing and helpful.
3 out of 5
by A verified traveler

Location good

Posted Aug 22, 2014
The staff were really helpful and friendly. The Tea and coffee in the room could have been better. The location was in walking distance of all the main sites. Taxi have to go all the way around to drop you off at the hotel which can add an extra 5-8aud in traffic. Overall it's a ok, clean hotel and would suit anyone for a couple of days.
3 out of 5
by A verified traveler

Good, but not great.

Posted Aug 19, 2014
Pros: The location was conveniently close to everything around Darling Harbour, with mostly everything being in walking distance.
Cons: Temperature control function in the room did not work efficiently, nor did the fridge. Breakfast buffet was overpriced considering what was available.
Location: Within walking distance to Harbourside shopping centre & Restaurants, Sydney Aquarium, Wildlife & Reptile park, I-max theatre & Centrepoint Tower.
The hotel was well located and close to popular attractions in Darling Harbour, which was great. The Dundee Arms Pub, which I believe is part of the hotel was fantastic & well priced. However, the hotel's breakfast buffet was overpriced considering the range & quality of food that was on offer, we found that quite disappointing having never paid that much, or even close anywhere else for breakfast. The room was clean, but unfortunately the temperature control function in our room didn't work efficiently, nor did the fridge. We found that our food/drink in the fridge was being kept only warm, sometimes cool, but never actually 'fridge cold'. Our room was quite cold being that we could not adjust the air-conditioning to a warm enough temperature. Overall, the stay was okay, but unfortunately, it is not somewhere we would stay again, nor recommend to others. Security deposit for the room held at check-in also took a ridiculous amount of time to be returned to my account, with no communication from the hotel to explain why, since as far as I am aware, there was no damage & nothing missing from the mini-bar. Our overall stay was good, but not great.
1 out of 5
by A verified traveler from AUS

Not a good experience

Posted Aug 17, 2014
The room was completely different to the photo advertised online when I paid for the room. There was no shower and no computer desk. It was also very cold. I have stayed at many hotels where they at least have a spare blanket. I was forced to pay for a room upgrade to get a room with a shower as the cancellation few is the full rate of the room. The staff were horrible when I expressed my concern. They're clearly more interested in ripping people off than ensuring you have a pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canberra

Luxurious hotel in great location

Posted Aug 17, 2014
Staff were friendly, helpful and made everything easy. Late night cocktail at the cafe/bar in foyer was a nice way to end the night. Room nicely appointed, though bathroom still had some hair from previous guest. Great location, will definitely come again.