Ratings based on 1,023 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by boris from Melbourne, Australia

Great location

Posted Apr 15, 2014
Pros: The location and great service
Cons: The room we stayed in was very modest.
Location: Darling harbour, George st shopping, pretty much all major Sydney CBD attractions are within walking distance
Everything as expected from Sheraton family hotel. Friendly staff willing to go an extra mile, great location, etc. The hotel is very reasonably prised. There is a great pub next door.
4 out of 5
Recommended
for Everyone
by bella from punchbowl nsw

Nice hotel

Posted Apr 13, 2014
Didnt get to stay long i was hit with a virus. I had to leave and go to the medical center and go home to recover.
4 out of 5
Recommended
for Everyone
by A verified traveler from perth

Perfect location, clean room and nice staff.

Posted Apr 12, 2014
The hotel is perfectly situated in between Darling Harbour and Westfield where restaurants and shopping centres are pretty much around the corner. Room is nice and clean, sheets are changed daily and hotel staff are friendly and polite.
5 out of 5
Recommended
for Everyone
by Anne from Perth

Great hotel in Darling Harbour

Posted Apr 11, 2014
Pros: Convenience and comfort.
Location: My partner was on business in the CBD which was so close and I was there to shop. Everything was within walking distance.
We stayed for 2 nights for business. The hotel is so convenient. We arrived very early and the staff tried to accommodate us with an early check in. This was not achievable but we totally understood. They were so apologetic.
2 out of 5
by Nina from Perth WA

Staff Not Helpful

Posted Apr 11, 2014
Pros: Location was great, everything within very easy reach
Cons: Communication and service
From check-in experience to sorting problems with room response was poor. Firstly on checking in they refused to check us in because we did not have a credit card to charge extras . My husband booked through Expedia so booking was pre paid. They then requested that we deposit $200 per day to cover any extras this would have totaled $1400 which they offered to refund in cash at end of stay. Surely they could just block room charge backs emptied mini bar if they are that concerned at people drinking the bar dry and not paying. Secondly we had issues with our room that we reported to reception, things like TV not working and when it did it just kept turning itself on and off at random all night. They finally got around to fixing thee problem on the day we were checking out 6 DAYS LATTER. Same with Air -Con they never did get around to getting that done. Overall it is a great location but but these issues can ruin what could and should have been an enjoyable stay.
5 out of 5
Recommended
for Families
by Thai from Melbourne, Victoria

Nice Hotel and close to tourist area

Posted Apr 10, 2014
Pros: Centrally Located, great check in staff
Cons: none
This was a 2 days random weekend trip to Sydney. We arrived at Sydney at 8:00 am. We decided to check in to the hotel early. Upon arriving, we were told the room we were allocated to is still currently occupied; however, the lovely lady at the check in desk open up two rooms for us so that we can check in early and freshen up. This gave us plenty of time to explore the city, and I must say being located next to Darling harbor is a bonus. We were basically centrally located and basically can walked anywhere.
5 out of 5
Recommended
for Everyone
by Chris from Melbourne

Is this the BEST Hotel in Sydney

Posted Apr 9, 2014
Pros: Staff as above and the quiet friendly ambience of the house.
Cons: Nothing for us.
Location: Short walk to Darling Harbour and its attractions, and a short walk into the heart of the City.
I am sure there are many other hotels in Sydney that can match the facilities of Four Points by Sheraton. Far fewer can match the location, with fantastic Harbour views and right in the City. The point of difference for us was the fantastic attitude of the entire staff. Their friendly, without being condescending, helpfulness and general willingness to help with any request, is a tribute to their training and Management. Stand out people.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in the center of the city

Posted Apr 9, 2014
Pros: It was a good, clean hotel near the center of down town. Walking distance to Darling harbour and even to the Opera House area and George street
Location: Darling Harbor for the many different restaurants. The concierge has many options, including tickets for the opera house and other events.
The hotel is a nice hotel in the center of the city, within walking distance of Darling Harbour and the George street shopping area. The Hotel staff was gracious, clean and correct. The Front Office staff was good and helpful. The room service was very nicely arranged, except for one time that there appeared to be a language barrier, which required spelling out very slowly until the correct menu item was confirmed. Nice bathroom and the room itself was nicely appointed. I would certainly consider staying in this hotel again, especially given the many other hotels in the area. Would definitely recommend the hotel for anyone staying near the city center.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Apr 8, 2014
Pros: Location
Cons: Carpet in the foyer,
Location: Right on Darling Harbour from the hotel walk over the walkway to Darling Harbour to the Aquarium. Amazing Restaurants. Fireworks on Saturday night
Excellent location. The room was very plain but clean. The staff in the dining room were excellent. This our 3rd stay and will always stop here when we come to Sydney
5 out of 5
Recommended
for Everyone
by Jim from Penrith

Good hotel close to all city landmarks

Posted Apr 7, 2014
Got there late had to be booked in to show staff were excellent could not do enough to get us checked in quickly. Concierge was most helpful in guiding us to our destination . Good team!!