Ratings based on 983 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby Jo from Kiama
Efficient and Beyond expectationsPosted Mar 9, 2014
Pros: Free upgrade, location,great check-in service
Cons: Free WiFi
Location: City side of Darling Harbour so a great location
We were able to check-in early and so leave our luggage in our room. We received a free upgrade and had a nice view. The bed was exceptionally comfortable. Thoroughly enjoyed our stay.
for Everyoneby Ian from New Zealand
Great StayPosted Mar 3, 2014
Pros: The friendly staff were always available.
Location: The hotel was only minutes away from the CBD and the Darling harbor.
From the time I arrived until the time I left I felt like I was treated like a King. The staff were real friendly and helpful, My room was spacious and had an amazing view. I had three days to unwind and didn't want to leave. Thank you so much. I will be back.
for Everyoneby Jacqui from Sunshine Coast
A nice hotel close to the harbour and restaurantsPosted Mar 2, 2014
Pros: The concierge service was excellent. It has a few little convenience shops just outside if you need anything.
Cons: The full buffet breakfast was okay. A few details were omitted when checking in e.g. where the lifts were, what floor to go to, operating the lift etc
Location: Close to the restaurants which was good.
Overall it was enjoyable. We were there for business. The concierge staff were excellent and very helpful. The room was clean and comfortable. We have previously stayed on the other side of Darling Harbour so it was a little different for us. It was close to the restaurants which was good. We had a harbour view room which was nice.
for Everyoneby caz
Great location!!!Posted Feb 26, 2014
Location: Darling harbour close by plus a quick 10 minute walk to the city CBD
An awesome location, a short walk away from darling harbour! We stayed in a harbour view room and it was perfect. The hotel were so accommodating when wanting to arrange a car rental and taxi shuttle to and from the airport. Rooms clean and modern, overall a great place stay, definitely recommend anyone wanting to explore the city.
by Scarlett from New Zealand
good location hotel but overall not pleasant staffPosted Feb 25, 2014
Pros: Great location and very good evening buffet.
Cons: Well, I suppose it's a bit late for increasing the size of the rooms... They are really quite small.Maybe add one or two big mirrors to" create" space
Location: Plenty to do in Darling Harbour:The Sydney explorer bus, Madame Tussaud's wax museum, visit a submarine, the replica of The Endeavour,etc.
I had a good stay because Sydney is a beautiful place, but the hotel itself totally lacked warmth as far as making guests feel welcome.You have a couple of nice staff members like some waiters and cleaners but at the reception the smiles are all fake .As I expressed some disappointment at the size of my room ( considering the very high price you pay per night!) the receptionist's attitude was borderline sarcastic, patronising and certainly not helpful.As to the concierges, I dealt, for my luggage and a shuttle, with one that was nice but when I asked another one for directions, a couple of times, he was totally not smiling and almost impatient.
for Everyoneby Angel from T
Amazing Hotel, Beautiful & Friendly StaffPosted Feb 18, 2014
The Staff were amazing! Extremely helpful. Room was beautiful and view was great too. The in house phone was difficult to use and the Mini bar fridge stopped working. I can't fault this incredible Hotel. It's a must stay hotel!
by stacey from Melbourne
Hotel staffPosted Feb 11, 2014
Staff very loud when housekeeping. kept knocking on door after sign displayed do not disturb
for Everyoneby Sally from Sydney
Great hotel, close proximity to Darling HarbourPosted Feb 11, 2014
Stayed for 40th birthday, received a room upgrade, free drinks and a late checkout. Fantastic service!
for Everyoneby Lady in 40's from UK
Excellent hotel right near Darling Harbour BridgePosted Feb 10, 2014
Excellent stay very good location for everything Opera Hse and Bridge about 15 mins walk away.
for Everyoneby hiary from AD
Very nice hotel close to tv city and harbourPosted Feb 8, 2014
Recommended hotel in all aspects, clean, neat and makes you feel home, staff are really helpful and smiling all the time, for sure enjoyed my stay.