Ratings based on 69 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from melbourne

Reasonable hotel, but a bit long in the tooth

Posted Aug 23, 2014
Room was spotless, but the shower was pretty average
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

top hotel for service

Posted Aug 14, 2014
Pros: Everything! I could not fault it. I was leaving too early for buffet breakfast so a cold breakfast was delivered the night before.
Cons: Nothing
Location: Close to all facilites at Castle Hill Sydney. Showgrounds, show homes, shops.
Staff excellent and competent. Booking in handled quickly. Very quite rooms. Good dining facilites. I felt safe and secure.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel very clean

Posted Jul 19, 2014
Very comfortable and quite but breakfast was just ok
Comment from Hotel Management
Aug 12, 2014 by Malcolm, Hotel Management
Dear Guest - thank you for taking the time to rate our hotel. Happy you like it, but apologise breakfast was only OK. I always welcome feedback and if you are staying here again would really welcome some additional feedback on what you would like to see added or changed at breakfast so we can improve. Kind regards Malcolm Mathie - General Manager
4 out of 5
Recommended
by A verified traveler

Posted Apr 30, 2014 on Hotels.com
Restaurant a bit slow and expensive.
Comment from Hotel Management
Jul 19, 2014 by Malcolm, Hotel Management
Dear Guest - thank you for the positive, but apologise we delivered below our best in our restaurant. We hope to welcome you again. Kind regards Malcolm Mathie - General Manager
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Apr 23, 2014 on Hotels.com
Comment from Hotel Management
Jul 19, 2014 by Malcolm, Hotel Management
Dear Guest - thank you for the positive rating. We hope to see you again. Kind regards Malcolm Mathie - General Manager
3 out of 5
by Wig from N.S.W

Purchasing cars nearby.

Posted Apr 8, 2014
Pros: Location
Cons: Reception service.
While checking in at reception things were fine untill somebody wearing a suit approched and the attention of both motel staff shifted to this somebody.Motel information Including breakfast times and location were cheefully given but not to me. Mybe it was the fact that I was still in my work cloths,I don't know.
Comment from Hotel Management
May 13, 2014 by Malcolm, Hotel Management
Dear Wig - my apology for this experience at front desk, it is definitely not the attitude we would like to portray. I will be discussing this with my team and hope you will give us the opportunity to redeem ourselves. Looking forward to a much more welcoming checkin. Kind regards Malcolm Mathie - General Manager
4 out of 5
Recommended
for Everyone
by elsa from CC

Great location for hillsong conference!

Posted Mar 23, 2014
Very relaxed and comfortable. We enjoyed our stay and wouldn't hesitate to come again.
Comment from Hotel Management
May 13, 2014 by Malcolm, Hotel Management
Dear Elsa - happy you enjoyed your stay and hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 14, 2014 on Hotels.com
Comment from Hotel Management
Jul 19, 2014 by Malcolm, Hotel Management
Dear Guest - thank you for a positive rating. We hope to welcome you again. Malcolm Mathie - General Manager
2 out of 5
by A verified traveler

the hills lodge

Posted Mar 13, 2014
Could not find my booking when I arrived made me feel very uncomfortable could not do online booking with airline wont be using expedia again
Comment from Hotel Management
Jun 20, 2014 by Malcolm, Hotel Management
Dear Guest - I sincerely apologise for you problems, although your airline booking was not there I hope everything was OK on arrival here. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager
4 out of 5
Recommended
for Everyone
by Brooke

Great Hills accommodation option

Posted Mar 10, 2014
Pros: Free parking, lovely service.
Cons: Hair ball left in shower from previous guest. Free wifi would be nice.
Location: Handy to Victoria Ave and Norwest Blvd.
Clean rooms, comfy beds, free parking and friendly, personal service go a long ways to making up for the basic and dated decor.
Comment from Hotel Management
May 13, 2014 by Malcolm, Hotel Management
Dear Brooke - thank you for the positive feedback. I appreciate your comments on the decor as it is always something we review. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager