Ratings based on 71 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

What a gem!

Posted Sep 11, 2014
Pros: Location (next to Wilson Road), Greenery, Great pool, good food (breaky) adn staff
Cons: Its a cliche but free wi-fi would be have been appreciated.
Location: Near to the homemaker centre with plenty of shops to keep one busy. Plenty of nice restaurants near by (Bella vista, next to the lake).
Stayed at Grand Mercure (The Hills) over last weekend and I must admit I did not have high hopes (based on previous experience with Grand Mercure in Syd CBD) but this one turns out to be a gem. For 3 days we forgot that we are actually in busy Sydney. We landed in Sydney at 9am and call them to check if we could check-in only to be told by the staff that our room is ready. Reception also gave us couple of drink vouchers.
5 out of 5
Recommended
for Everyone
by A verified traveler from bateau bay

Great place to stay

Posted Aug 25, 2014
Pros: Staff, shower, bed and good buffet breakfast.
Friendly staff on arrival. Best hotel shower I have ever found around the world. Hot, loads of pressure and it didn't change temp if anyone in another room used water!!!! Maggie on breakfast was great, she organised fried eggs for me and even hash browns. Bed comfortable and room size generous. Grounds well cared for and a very cosie atmosphere. Would recommend it to any one. Close to hill song church, and only a short drive to castle towers shopping. Loads of free parking on site.
Comment from Hotel Management
Sep 14, 2014 by Malcolm, Hotel Management
Dear Julie - thank you for the great review and for acknowledging Maggie at breakfast. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager
3 out of 5
by A verified traveler from melbourne

Reasonable hotel, but a bit long in the tooth

Posted Aug 23, 2014
Room was spotless, but the shower was pretty average
Comment from Hotel Management
Sep 14, 2014 by Malcolm, Hotel Management
Dear Lee - thank you for taking the time to rate our hotel. Happy you thought the room was spotless, but apologise the shower was not up to scratch for you. We hope to welcome you again. Kind regards Malcolm Mathie - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

top hotel for service

Posted Aug 14, 2014
Pros: Everything! I could not fault it. I was leaving too early for buffet breakfast so a cold breakfast was delivered the night before.
Cons: Nothing
Location: Close to all facilites at Castle Hill Sydney. Showgrounds, show homes, shops.
Staff excellent and competent. Booking in handled quickly. Very quite rooms. Good dining facilites. I felt safe and secure.
Comment from Hotel Management
Sep 14, 2014 by Malcolm, Hotel Management
Dear Pam - thank you for the great rating and review. We hope to welcome you again. Kind regards Malcolm Mathie - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel very clean

Posted Jul 19, 2014
Very comfortable and quite but breakfast was just ok
Comment from Hotel Management
Aug 12, 2014 by Malcolm, Hotel Management
Dear Guest - thank you for taking the time to rate our hotel. Happy you like it, but apologise breakfast was only OK. I always welcome feedback and if you are staying here again would really welcome some additional feedback on what you would like to see added or changed at breakfast so we can improve. Kind regards Malcolm Mathie - General Manager
4 out of 5
Recommended
by A verified traveler

Posted Apr 30, 2014 on Hotels.com
Restaurant a bit slow and expensive.
Comment from Hotel Management
Jul 19, 2014 by Malcolm, Hotel Management
Dear Guest - thank you for the positive, but apologise we delivered below our best in our restaurant. We hope to welcome you again. Kind regards Malcolm Mathie - General Manager
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Apr 23, 2014 on Hotels.com
Comment from Hotel Management
Jul 19, 2014 by Malcolm, Hotel Management
Dear Guest - thank you for the positive rating. We hope to see you again. Kind regards Malcolm Mathie - General Manager
3 out of 5
by Wig from N.S.W

Purchasing cars nearby.

Posted Apr 8, 2014
Pros: Location
Cons: Reception service.
While checking in at reception things were fine untill somebody wearing a suit approched and the attention of both motel staff shifted to this somebody.Motel information Including breakfast times and location were cheefully given but not to me. Mybe it was the fact that I was still in my work cloths,I don't know.
Comment from Hotel Management
May 13, 2014 by Malcolm, Hotel Management
Dear Wig - my apology for this experience at front desk, it is definitely not the attitude we would like to portray. I will be discussing this with my team and hope you will give us the opportunity to redeem ourselves. Looking forward to a much more welcoming checkin. Kind regards Malcolm Mathie - General Manager
4 out of 5
Recommended
for Everyone
by elsa from CC

Great location for hillsong conference!

Posted Mar 23, 2014
Very relaxed and comfortable. We enjoyed our stay and wouldn't hesitate to come again.
Comment from Hotel Management
May 13, 2014 by Malcolm, Hotel Management
Dear Elsa - happy you enjoyed your stay and hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 14, 2014 on Hotels.com
Comment from Hotel Management
Jul 19, 2014 by Malcolm, Hotel Management
Dear Guest - thank you for a positive rating. We hope to welcome you again. Malcolm Mathie - General Manager