Ratings based on 1,115 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Good

Posted Jul 6, 2015
Staff need to know more about customer service. ..no greetings. ..
5 out of 5
Recommended
for Everyone
by A verified traveler

tidy clean hotel

Posted Jul 4, 2015
We enjoyed our short stay at this hotel - very clean and staff very helpful and made us feel safe and welcome - thank you Great breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler from Nowra

Treat yourself to the breakfast

Posted Jun 23, 2015
Pros: The breakfast. Yes the breakfast. It is well worth the price and the staff are very helpful. The lobby bar and seating area is very welcoming .
Cons: Extra Blankets or quilts. We froze the first night . Yes there was an air-conditioner which we used but the noise while slight disturbed our sleep.
Location: Okay we managed to get lost getting there even with the gps so make sure you get the address correct in your gps.
The check-in was easy with lots of parking out the front so that you can unload before parking the car. The luggage trolleys are hard to steer. When we got to our room we found that we had been given a room with 2 single beds. The staff were happy to change our room but it did take some time and as we were very tired this was a disappointing start. The bed was very comfortable but we froze as the sheet and bed covering was not enough and there was no extra blankets or quilt. The room had airconditioning which we used to heat the room but being unused to the noise it disturbed our sleep. Even on the 6th floor there was a bit of road noise . I don't think city dwellers would notice it only us country folks. Everything was very clean. The breakfast is fantastic with a huge variety to choose from. The foyer is very pleasing with a lots of comfortable seating. This was our second visit to this hotel and we will use it again.
1 out of 5
by A verified traveler

Poor service

Posted Jun 19, 2015
service staff is not well trained. can you imagine a service staff forcing her way into the room just to check the mini-bar when the customer has not checked out yet??
3 out of 5
by A verified traveler from mm

Not holiday inn standard

Posted Jun 9, 2015
Foyer looks good. Room is average. Carpet looks dirty etc. facilities ok. Not all the staff are friendly - some don't have much time for you. Location is not that great
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Nice hotel close to train and shops.

Posted May 6, 2015
Pros: Clean and close to other facilities.
Location: Train and Bus, Free Parramatta Bus service. Wesfield Shopping Center. Free bus to the leagues club
Friendly staff assisted us with all our inquiries. Will be very happy to stay at the Holiday Inn again. Walking distance to just about everything.
5 out of 5
Recommended
for Families
by A verified traveler from south coast

Always a great location .

Posted May 4, 2015 on Wotif
Pros: All good
Cons: None
Location: See above
Parramatta has great shopping and a vast array of different eateries. It's always a favourite place to stay when we come to Sydney . Easy to park. Holiday Inn was well above your average hotel. Great value. Also often hard to find a room where 4 can stay, with 2 teenagers usually we need to book 2 rooms.
5 out of 5
Recommended
for Couples
by Lyndon from NSW South Coast

Nothing Too Much Trouble

Posted May 1, 2015 on Hotels
Front office were busy but very helpful on arrival. Following morning we reported a whistling sound caused by strong wind. Maintenance staff attended immediately and attempted repair however unsuccessful. Front office arranged to move us to another room immediately. Hotel location is excellent. Close to Westfield Shopping Centre and public transport to Olympic Park.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean Hotel, Great Staff

Posted Apr 29, 2015
Pros: Staff and Location
Cons: Bathroom showing it age
Location: Great location, close to shops and transport.
Room was modern and clean. Close to train station and other shops. Hotel staff were great.
4 out of 5
Recommended
for Everyone
by A verified traveler from townsville

Close to Parramatta Westfield

Posted Apr 28, 2015 on Wotif
We were in town for a funeral, the staff were wonderful.