Premium Room, 2 Queen Beds, City View | Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Reviews of Holiday Inn Sydney Potts Point, an IHG Hotel

4 out of 5
Holiday Inn Sydney Potts Point, an IHG Hotel
203 Victoria Street, Potts Point, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 111 out of 226 reviews" "
Rating 8 - Good. 85 out of 226 reviews" "
Rating 6 - Okay. 20 out of 226 reviews" "
Rating 4 - Poor. 6 out of 226 reviews" "
Rating 2 - Terrible. 4 out of 226 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, great services! Holiday Inn never disappoints!

8/10 Good

William

Stayed 2 nights in Mar 2024

8/10 Good

Vanida

Stayed 2 nights in Feb 2024
Response from Management on Mar 13, 2024
Thank you for your review

8/10 Good

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Feb 26, 2024
Thank you for your feedback

8/10 Good

brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on Jan 16, 2024
Thank you for sharing your feedback with us and we look forward to welcoming you back soon.

6/10 Okay

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the quirky social heart of Sydney
Stayed 2 nights in Jan 2024
Response from Management on Jan 16, 2024
Thank you for sharing your feedback with us and we look forward to welcoming you back soon.

10/10 Excellent

Hari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet is great. Being next to Kings CRoss station was extremely convenient. The hotel had great view of downtown, Sydney Bridge and Opera house. The rooms were very quiet.
Stayed 3 nights in Dec 2023
Response from Management on Jan 16, 2024
Thank you for sharing your feedback with us and we look forward to welcoming you back soon.

8/10 Good

Ross

Stayed 2 nights in Jan 2024
Response from Management on Feb 26, 2024
Thank you for your feedback

10/10 Excellent

Brandon, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Harbor view! Wonderful staff and a very clean room.
Stayed 4 nights in Dec 2023
Response from Management on Jan 4, 2024
Thank you for your 5/5

8/10 Good

Lorna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay…staff are doing a great job
Stayed 2 nights in Dec 2023
Response from Management on Dec 28, 2023
thank you for sharing your feedback and kind words about our staff.

10/10 Excellent

Victoria

Liked: Staff & service
Great location great service and clean Would recommend
Stayed 4 nights in Dec 2023
Response from Management on Dec 28, 2023
Wow! Thank you for your 5/5

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Dec 22, 2023
Thank you for your review.

10/10 Excellent

annette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
all good- comfortable room , great view and location next to transit and shops/restaurants, great breakfast and desk /restaurant staff were all helpful, pleasant and friendly. We were Ok with the surrounding area although others had commented it was not the best.
Stayed 3 nights in Dec 2023
Response from Management on Dec 22, 2023
Thank you for your review.

8/10 Good

pashupati

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on Dec 22, 2023
Thank you for your review..

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A room with a view
We loved the accommodation. The view was amazing. The staff were friendly. It was easy to get around Sydney and we had a daily buffet breakfast.
Stayed 3 nights in Dec 2023
Response from Management on Dec 22, 2023
Thank you for your review.

10/10 Excellent

Donna

Stayed 1 night in Dec 2023
Response from SG on Dec 22, 2023
Thank you for your review.

10/10 Excellent

anna

Stayed 1 night in Nov 2023
Response from SG on Dec 22, 2023
Thank you for your review.

6/10 Okay

Dr. Anthony

Stayed 1 night in Nov 2023
Response from Management on Dec 22, 2023
Thank you for your review.Thank you for your review.

8/10 Good

Ross

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 4 nights in Nov 2023
Response from Management on Nov 17, 2023
Dear Ross,Thank you for your 4/5 review and we look forward to welcoming you back soon.Kind regards,

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Location
Stayed 2 nights in Nov 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Thank you for your feedback David - we love our location too!

4/10 Poor

Sheree

Traveled with family
Workflow and hotel price completely different could have stayed in a better place for the same price
Stayed 3 nights in Oct 2023
Response from Management on Nov 6, 2023
Dear Sheree,We are extremely sorry to read of your experience at the Holiday Inn Sydney Potts Point. Please accept our apologies and we hope you give us the opportunity to better serve you in the near future as your experience is certainly not in line with our usual high standards.

6/10 Okay

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Thank you Terrence, please feel free to let us know if we can do anything to improve.

8/10 Good

jason

Liked: Cleanliness, staff & service
I had the most incredible view of the bridge and city.
Stayed 1 night in Oct 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Thank you for your feedback Jason - we love our views as well!

6/10 Okay

Peter

Could not believe no room service after 10pm
Stayed 2 nights in Oct 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Hello Peter,Thank you for your feedback, we do have Room Service 24hrs. It would be great if you could share your feedback with us directly so we can continue to improve our service.

10/10 Excellent

James, North Bay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of Sydney opera house and harbour bridge. Great access to the area, reasonable breakfast option. All aspects of the room were in working order.
Stayed 5 nights in Oct 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Thank you for your feedback James, our views are amazing and we are thrilled you enjoyed them!

8/10 Good

Angus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights at the hotel. It's in Kings Cross, so everywhere is effectively walkable. Our room was nice, with a stunning view over the city, including the bridge and opera house. The bar was good with friendly staff.
Stayed 2 nights in Sep 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Thank you for your review Angus, we will pass your feedback about our bar staff to the team as well. We are thrilled you enjoyed the location and our views!

6/10 Okay

Mehdi

Traveled with group
Liked: Cleanliness, staff & service, amenities
In a good location
Stayed 1 night in Sep 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Thank you for your feedback Mehdi!

10/10 Excellent

andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for three nights with my family. Breakfast is pretty good and the room is nice.
Stayed 3 nights in Sep 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Thank you for your review Andre, we are pleased you enjoyed your stay!

10/10 Excellent

Bruce

Stayed 1 night in Oct 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Thank you Bruce

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place well for public transport. Many food outlets in the area.
Stayed 5 nights in Sep 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Thank you for sharing Alison!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Good stuff
Stayed 2 nights in Sep 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Thank you Jessica!

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for M1 and easy to follow google directions. Good car park. Included body wash and shampoo very good. Aircon was a little too loud in room regardless of what we tried.
Stayed 1 night in Sep 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Thank you for your feedback Chris, we will check the air con based on your review. Thank you for helping us continue to improve.

10/10 Excellent

Jennifer Dawn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fine & staff were good.
Stayed 1 night in Sep 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Thank you for your review Jennifer!

8/10 Good

Afzal

Stayed 8 nights in Sep 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Thank you Afzal!

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent the facilities were quite good as well. Also the location is very handy. I would stay there again.
Stayed 2 nights in Sep 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Thank you for your review Gregory! We are glad you had a great stay and look forward to welcoming you back soon!

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Holiday Inn Sydney Potts Point on Nov 6, 2023
Thank you Marianne!

8/10 Good

cherie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Potts point is always our go to for when we go to Sydney. Overall a create place to stay
Stayed 2 nights in Sep 2023
Response from Holiday Inn Sydney Potts Point on Nov 5, 2023
Thank you for your review Cherie, we are delighted you choose to stay with us!

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent harbour view from the room which was large and spacious. Some furniture was a bit dated but otherwise excellent value for money!
Stayed 1 night in Sep 2023
Response from Holiday Inn Sydney Potts Point on Nov 5, 2023
Thank you for your review Joshua - we are very pleased you enjoyed our wonderful views!

10/10 Excellent

Ingrid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walked 2 meters from station and very quiet
Stayed 1 night in Sep 2023
Response from Holiday Inn Sydney Potts Point on Nov 5, 2023
Thank you Ingrid - we are thrilled your had a great stay!

8/10 Good

Lorraine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay, very close to public transport & shops.
Stayed 3 nights in Aug 2023
Response from Holiday Inn Sydney Potts Point on Nov 5, 2023
Thank you for your feedback Lorraine, we are very pleased to hear you enjoyed your stay!

8/10 Good

Robert, Heathmont

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Handy to all services, excellent customer service
Stayed 5 nights in Sep 2023

10/10 Excellent

Lance

The location is perfect. The view is sensational
Stayed 1 night in Sep 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position. Friendly staff. Very clean and comfy.
Stayed 4 nights in Aug 2023

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
See previous review
Stayed 2 nights in Aug 2023

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Aug 2023

8/10 Good

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lightfilled spacious modern room with view of harbour bridge and Opera House
Stayed 1 night in Aug 2023

6/10 Okay

Ross

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stay was fine.
Stayed 1 night in Aug 2023

10/10 Excellent

Gail H.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver
Stayed 3 nights in Jul 2023

8/10 Good

Dr. Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

FAISAL

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023