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Reviews of Holiday Inn Sydney Airport, an IHG Hotel

4.5 out of 5
Holiday Inn Sydney Airport, an IHG Hotel
O'Riordan St and Bourke Rd, Mascot, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 505 out of 1001 reviews" "
Rating 8 - Good. 363 out of 1001 reviews" "
Rating 6 - Okay. 95 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Milagros

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good dining options. Convenient to transit options.
Stayed 3 nights in Feb 2024
Response from The Holiday Inn Sydney Airport Team on Apr 4, 2024
Dear Milagros,Thank you for taking the time to share your feedback on your recent stay with us at the Holiday Inn Sydney Airport.We are delighted to hear your positive feedback on your stay. We hope to see you soon again soon.Thank you once again for choosing the Holiday Inn Sydney Airport.Warm regards,The Holiday Inn Sydney Airport Team

8/10 Good

josephine

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Holiday Inn Sydney Airport Team on Apr 4, 2024
Dear Josephine,Thank you for taking the time to share your feedback on your recent stay with us at the Holiday Inn Sydney Airport.We are delighted to hear your positive feedback on your stay. We hope to see you soon again soon.Thank you once again for choosing the Holiday Inn Sydney Airport.Warm regards,The Holiday Inn Sydney Airport Team

6/10 Okay

Juan, Kensington

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from The Holiday Inn Sydney Airport Team on Apr 4, 2024
Dear Juan,Thank you for taking the time to share your feedback on your recent stay with us at the Holiday Inn Sydney Airport.We are delighted to hear your positive feedback on your stay. We hope to see you soon again soon.Thank you once again for choosing the Holiday Inn Sydney Airport.Warm regards,The Holiday Inn Sydney Airport Team

10/10 Excellent

Lubna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, sheets and everything. Location is great 5 minutes to Mascot train station, Woolworths and cafes. Also 10 minutes away from the airport. Great buffet breakfast, and very friendly staff. Very smooth and easy check in and check out.
Stayed 4 nights in Feb 2024
Response from Holiday Inn Sydney Airport Team on Mar 7, 2024
Hi Lubna,Thank you for taking the time to share your feedback on your recent stay with us at the Holiday Inn Sydney Airport.We are delighted to hear your positive feedback on your stay. We hope to see you soon again soon.Thank you once again for choosing the Holiday Inn Sydney Airport.Warm regards,The Holiday Inn Sydney Airport Team

10/10 Excellent

MDSHARIF

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel to stay.
Stayed 3 nights in Feb 2024
Response from The Holiday Inn Sydney Airport Team on Mar 7, 2024
Hi MDSHARIF,Thank you for the lovely review, we hope we will welcome you back to the Holiday Inn Sydney Airport soon!Warm regards,The Holiday Inn Sydney Airport Team

10/10 Excellent

Corazon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious breakfast and friendly staff
Stayed 2 nights in Feb 2024
Response from The Holiday Inn Sydney Airport Team on Mar 7, 2024
Dear Corazon,Thank you for the lovely review, we hope we will welcome you back to the Holiday Inn Sydney Airport soon!Warm regards,The Holiday Inn Sydney Airport Team

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at the property was excellent.
Stayed 1 night in Feb 2024
Response from The Holiday Inn Sydney Airport Team on Mar 7, 2024
Dear Leslie,Thank you for the lovely review, we hope we will welcome you back to the Holiday Inn Sydney Airport soon!Warm regards,The Holiday Inn Sydney Airport Team

10/10 Excellent

Ted

Stayed 5 nights in Jan 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

SHUO-WEN

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Kalman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weather was good but the hotel need a pool.
Stayed 1 night in Dec 2023
Response from Holiday Inn Sydney Airport on Jan 6, 2024
We really appreciate your feedback and look forward to welcoming you again soon!

2/10 Terrible

Jayden

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Xi-Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Handy close to airport
Stayed 1 night in Nov 2023

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Nov 2023

2/10 Terrible

vijay

Liked: Cleanliness
Stayed 4 nights in Nov 2023

10/10 Excellent

Ada

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked like a 4 or 5 Star Hotel and very attentive staff
Stayed 1 night in Nov 2023

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast to celebrate Our son’s 50th birthday with friends and family
Stayed 1 night in Oct 2023

8/10 Good

Monica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Olusanya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to the airport
Stayed 1 night in Oct 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Linda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful service and cleaning everytime we leave and return.
Stayed 3 nights in Oct 2023
Response from Holiday Inn Sydney Airport on Jan 6, 2024
Hi Linda,We appreciate your feedback!

6/10 Okay

Margaret

Prior to arriving not helpful
Stayed 2 nights in Oct 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Elle on Oct 17, 2023
Hi Richard, Thank you for sharing your feedback with us. We appreciate your valued input and are delighted to hear that you had an enjoyable stay at the Holiday Inn Sydney Airport. We strive to provide a pleasant experience for all our guests, and we look forward to welcoming you back soon. If there is anything we can do to make your stay a 10/10 please don't hesitate to let us know by contacting our team.Kind Regards, The Holiday Inn Sydney Airport team

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff accommodation location superb and smorgasbord breakfast amazing so nice value for mkney
Stayed 3 nights in Sep 2023
Response from Elle on Oct 17, 2023
Dear Alan, Thank you for your valued feedback and glad you enjoyed your stay, we hope to welcome you back to the Holiday Inn Sydney Airport soon!The Holiday Inn Sydney Airport team

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central hotel to explore Sydney.
Hotel is very close to airport and in a residential area. Many people around all hours of the night so very safe. Restaurants and supermarkets around. 8mins by train to the city. Awesome we originally came from Sydney so this hotel was central and convenient. Buffet breakfast is a 7/10 . I would consider staying here again.
Stayed 4 nights in Sep 2023
Response from Holiday Inn Sydney Airport on Oct 4, 2023
Hi Adam,Thank you for your feedback. We value your feedback and look forward to welcoming you back again soon!

8/10 Good

Adolfientje

Stayed 1 night in Sep 2023
Response from Elle on Oct 17, 2023
Hi Adolfientje, Thank you for sharing your feedback with us. We appreciate your valued input and are delighted to hear that you had a mostly enjoyable stay at the Holiday Inn Sydney Airport. We strive to provide a pleasant experience for all our guests, and we look forward to welcoming you back soon. If there is anything we can do to make your stay a 10/10 please don't hesitate to let us know by contacting our team.Kind Regards, The Holiday Inn Sydney Airport team

6/10 Okay

Vincent

Stayed 1 night in Sep 2023
Response from Elle on Sep 20, 2023
Hi Vincent, Thank you for sharing your feedback with us. We appreciate your valued input and are delighted to hear that you had an enjoyable stay at the Holiday Inn Sydney Airport. We strive to provide a pleasant experience for all our guests, and we look forward to welcoming you back soon. If there is anything we could have done to make your stay a 10/10 please don't hesitate to let us know by contacting our team.Kind Regards, The Holiday Inn Sydney Airport team

10/10 Excellent

Renato

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Sep 2023
Response from Elle on Sep 20, 2023
Dear Renato, Thank you for your valued feedback and glad you enjoyed your stay, we hope to welcome you back to the Holiday Inn Sydney Airport soon!The Holiday Inn Sydney Airport team

8/10 Good

David

Stayed 1 night in Sep 2023
Response from Front Office Team on Oct 4, 2023
Thank you for your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly service and nice restaurant on site
Stayed 1 night in Aug 2023
Response from Shrey on Aug 25, 2023
Dear John, Thank you for the lovely review. We hope to welcome you back to the Holiday Inn Sydney Airport soon!Warm regards, Shrey Arora

4/10 Poor

Anna

Traveled with family and small children
There wasn't a physical flip lock on the inside of the room door and I thought the bedding was low quality scratchy and plasticky.
Stayed 2 nights in Aug 2023
Response from Shrey on Aug 25, 2023
Dear Anna,Thank you for taking the time to tell us about your experience at Holiday Inn Sydney Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Warm regards, Shrey Arora

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property to stay if flying. Very close to airport
Stayed 1 night in Aug 2023
Response from Shrey on Aug 22, 2023
Dear Maria, Thank you for your valuable feedback. We are glad you enjoyed your stay. Look forward to welcome you back. Regards, Shrey Arora

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Really convenient location and such a short walk to the train makes getting around really accessible. Full breakfast is beautiful and provided sustenance class throughout the day. Found the staff to be really friendly and did a great job including rooms, consistently. Will definitely stay here again if it was well worth the money.
Stayed 4 nights in Aug 2023
Response from Shrey on Aug 22, 2023
Dear Tanya, Thank you for your valuable feedback. We are glad you enjoyed your stay. Look forward to welcome you back. Regards, Shrey Arora

10/10 Excellent

Neil

Stayed 1 night in Aug 2023
Response from Elle on Sep 20, 2023
Dear Neil, Thank you for your valued feedback and glad you enjoyed your stay, we hope to welcome you back to the Holiday Inn Sydney Airport soon!The Holiday Inn Sydney Airport team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed
The hotel was so convenient for Sydney domestic terminal, and the shuttle bus was great - it is an additional charge but the timings worked out well for us and with all our luggage we didn't have to worry about ordering 2 taxis. On hotels.com it mentioned a child's playground, but when I asked where it was I was informed they don't have one on the site, but there is one a 5 minute walk away. Overall all, a great hotel.
Stayed 1 night in Aug 2023
Response from Shrey on Aug 22, 2023
Dear Guest, Thank you for your valuable feedback. We are glad you enjoyed your stay. Look forward to welcome you back. Regards, Shrey Arora

10/10 Excellent

Denice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Great place to stay!. Clean!. Friendly staff! Amazing buffet breakfast !
Stayed 2 nights in Aug 2023
Response from Shrey on Aug 22, 2023
Dear Denice, Thank you for your valuable feedback. We are glad you enjoyed your stay. Look forward to welcome you back. Regards, Shrey Arora

10/10 Excellent

Beth

Stayed 1 night in Aug 2023
Response from Shrey on Aug 22, 2023
Dear Beth, Thank you for your valuable feedback. We are glad you enjoyed your stay. Look forward to welcome you back. Regards, Shrey Arora

10/10 Excellent

Melvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 1 night in Aug 2023
Response from Shrey on Aug 22, 2023
Dear Melvin, Thank you for your valuable feedback. We are glad you enjoyed your stay. Look forward to welcome you back. Regards, Shrey Arora

8/10 Good

angie, toronto

Business traveler
Liked: Cleanliness, staff & service, amenities
I was allocated a room on level 1.. very noisy from service doors and outside.
Stayed 1 night in Jul 2023
Response from Elle on Aug 6, 2023
Thank you for your review of our hotel. We appreciate your feedback. We apologize for the inconvenience you experienced with the room noise, we will pass this information on to our management team.We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Rodney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms and friendly staff close to transport and shopping
Stayed 1 night in Jul 2023
Response from Elle on Jul 27, 2023
Hi Rodney, Thank you for sharing your feedback with us. We appreciate your valued input and are delighted to hear that you had an enjoyable stay at the Holiday Inn Sydney Airport. We strive to provide a pleasant experience for all our guests, and we look forward to welcoming you back soon!

10/10 Excellent

Mike

Stayed 1 night in Jul 2023
Response from Elle on Aug 6, 2023
Hi Mike, Thank you for your valued feedback and glad you enjoyed your stay, we hope to welcome you back to the Holiday Inn Sydney Airport soon!The Holiday Inn Sydney Airport team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Elle on Jul 27, 2023
Hi Mark, Thank you for sharing your feedback with us. We appreciate your valued input and are delighted to hear that you had an enjoyable stay at the Holiday Inn Sydney Airport. We strive to provide a pleasant experience for all our guests, and we look forward to welcoming you back soon!

4/10 Poor

Frank

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The water temperature in room 303 was horrible. The water was either scolding hot or freezing cold. There wasn’t an in between. The female (purposely used that term) at the front desk was very rude by continually placing either my ID or Credit Card on the counter when I place it in her hand.
Stayed 1 night in Jul 2023
Response from Elle on Aug 6, 2023
Hi Frank, Thank you for your valued feedback, we strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We apologize for any inconveniences you may have experienced during your stay.At our hotel, we strive to provide exceptional service and a comfortable stay for all of our guests, and it's disheartening to learn that we fell short of your expectations. If you decide to stay with us again in the future, please reach out to our management team, and we will ensure that your stay is exceptional in every way.Thank you again for your feedback. We sincerely hope that you will reconsider and give us another chance to provide you with the outstanding experience you deserve.

10/10 Excellent

DAVID

Stayed 1 night in Jul 2023
Response from Shrey on Jul 7, 2023
Hi David,Thank you for your valued feedback and glad you enjoyed your stay, we hope to welcome you back to the Holiday Inn Sydney Airport soon!

8/10 Good

Rickard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Elle on Jun 27, 2023
Dear Rickard, Thank you for sharing your feedback with us. We appreciate your valued input and are delighted to hear that you had an enjoyable stay at the Holiday Inn Sydney Airport. We strive to provide a pleasant experience for all our guests, and we look forward to welcoming you back soon. If there is anything we can do to make your stay a 10/10 please don't hesitate to let us know.

10/10 Excellent

Karina

Stayed 1 night in Jun 2023
Response from Shrey on Jun 7, 2023
Dear Karina, Thank you for your valued feedback and glad you enjoyed your stay, we hope to welcome you back to the Holiday Inn Sydney Airport soon!

10/10 Excellent

Koray

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Jun 2023
Response from Shrey on Jun 7, 2023
Dear Koray, Thank you for your valued feedback and glad you enjoyed your stay, we hope to welcome you back to the Holiday Inn Sydney Airport soon!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reception service was appreciate but for shuttle bus was terrible he didn’t help so I don’t choose this hotel anymore.
Stayed 1 night in May 2023
Response from Shrey on Jun 7, 2023
Thank you for taking the time to review your recent stay with us. However, we deeply apologize for the negative experience you had with our shuttle bus service. We understand the importance of reliable transportation for our guests, and we regret that we fell short in this aspect.We apologize if our shuttle bus staff did not provide the level of assistance you expected. Your feedback is valuable to us, and we will address this issue with our team to ensure better service and support for our guests.We genuinely appreciate your feedback, and we will use it as an opportunity to improve and enhance our services.We hope to have the opportunity to regain your trust and provide you with a better experience should you reconsider staying with us in the future.