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Reviews of Holiday Inn Warwick Farm, an IHG Hotel

4 out of 5
Holiday Inn Warwick Farm, an IHG Hotel
355 Hume Highway, Warwick Farm, Cabramatta, NSW

Reviews

8.4

Very Good

Rating 10 - Excellent. 253 out of 572 reviews" "
Rating 8 - Good. 215 out of 572 reviews" "
Rating 6 - Okay. 66 out of 572 reviews" "
Rating 4 - Poor. 24 out of 572 reviews" "
Rating 2 - Terrible. 14 out of 572 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been an amazing hotel, very clean and all staff were super friendly!
Stayed 11 nights in Mar 2024
Response from Khalil Srour - Hotel Manager on Mar 21, 2024
Thank you Ester for your review and the outstanding rating, it was a pleasure to have you staying at Holiday Inn Warwick Farm.We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Mar 2024
Response from Khalil Srour - Hotel Manager on Mar 10, 2024
Thank you Mohammed for your review and the great score, we are very pleased that you had the most enjoyable and comfortable stay with us.We all look forward to welcoming you back in the near future.

10/10 Excellent

Simon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't believe this amazing 4 star hotel how well priced it was for accommodation Plus the food and beer are amazing and the staff are so professional and friendly. Definitely will be recommending it to my friends and will be going back if we ever need to stay in sydney again
Stayed 2 nights in Feb 2024
Response from Khalil Srour - Hotel Manager on Feb 22, 2024
Thank you Simon for your outstanding review and rating, we truly appreciate your feedback and are delighted to learn that you had a great stay at Holiday Inn Warwick Farm.We all look forward to welcoming you back in the near future.Best regards,

10/10 Excellent

MAAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 11 nights in Dec 2023
Response from Khalil Srour - Hotel Manager on Feb 4, 2024
Thank you Maan for your outstanding rating, we trust that you had a very enjoyable and comfortable stay at Holiday Inn Warwick Farm.We all look forward to welcoming you back very soon.Best regards,

8/10 Good

Gjorgi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Khalil Srour - Hotel Manager on Jan 24, 2024
Thank you Jorgi for your outstanding rating, we are very pleased to know that you had a comfortable and enjoyable stay at Holiday inn Warwick Farm.We all look forward to welcoming you back very soon.Best regards,

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. Breakfast was fabulous, staff are friendly and lovely. Dinner was easy every night and drinks always available definitely stay here again
Stayed 6 nights in Jan 2024
Response from Khalil Srour - Hotel Manager on Jan 18, 2024
Thank you Louise for sharing your experience during your stay at Holiday Inn Warwick Farm with us.We so delighted to learn that you had an amazing stay and we have met your expectations on all levels.We all look forward to welcoming you back very soon.Best regards,

8/10 Good

Gjorgi

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Costumers is excellent expectation,but what l didn't like is carpets little stinks and dusty?
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 15, 2024
Thank you for your review and I'm glad you liked our customer service. We'll look into the carpet issue and appreciate you bringing it to our attention. We'd love to have you stay with us again.

10/10 Excellent

Inpone

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Khalil Srour - Hotel Manager on Jan 15, 2024
Thank you Inpone for your outstanding rating, we trust you had an enjoyable & comfortable stay at Holiday Inn Warwick Farm.We all look forward to welcoming you back soon.Best regards,

10/10 Excellent

Eivan

Stayed 3 nights in Jan 2024
Response from Khalil Srour - Hotel Manager on Feb 4, 2024
Thank you Eivan for your outstanding rating, we trust that you had a very enjoyable and comfortable stay at Holiday Inn Warwick Farm.We all look forward to welcoming you back very soon.Best regards,

8/10 Good

Isabel

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Khalil Srour - Hotel Manager on Jan 10, 2024
Thank you Isabel for your review and rating, we trust that you had a comfortable and enjoyable stay with us.We look forward to welcoming you back very soon.

10/10 Excellent

Nadine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, a bottle shop attached, all you need!
Stayed 1 night in Jan 2024
Response from Khalil Srour - Hotel Manager on Jan 3, 2024
Thank you Nadine for your outstanding rating, we trust that you had a comfortable and enjoyable stay at Holiday Inn Warwick Farm.We look forward to welcoming you back soon.

8/10 Good

Pita

Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 27, 2023
Thank you for rating your stay with us Pita. We look forward to welcoming you back and hopefully make it a 10! Enjoy the festive season.

8/10 Good

Balram

Stayed 1 night in Dec 2023
Response from Khalil Srour - Hotel Manager on Dec 26, 2023
Thank you Balram for your feedback, we are very pleased to learn that you had an enjoyable stay at Holiday Inn Warwick Farm,We all look forward to your return.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Great place to stay, convenient in location to shops and restaurants. Hreat customer service from check in to check out. Have rebooked another stay
Stayed 2 nights in Dec 2023
Response from Front desk on Dec 24, 2023
Thank you very much for your review! We're glad you enjoyed your stay and look forward to your return :)

6/10 Okay

Jan

Stayed 1 night in Dec 2023
Response from Khalil Srour - Hotel Manager on Jan 1, 2024
Thank you Jan for your feedback, we do hope that you had a comfortable and enjoyable stay with us at Holiday inn Warwick Farm,We look forward to welcoming you back in the near future.Regards,

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 24, 2023
Thank you for your review and we hope to see you again in the new year :)

10/10 Excellent

Cassandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great for us. I have three kids under 5, everything is convenient. Breakfast was a breeze, staff were so helpful. Room was beuatiful, tidy and well laid out
Stayed 3 nights in Nov 2023
Response from Khalil Srour on Dec 5, 2023
Thank you Cassandra for your rating and review, we are very pleased to learn that you had an enjoyable and most comfortable stay at Holiday inn Warwick Farm.We look forward to your return.

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but comfortable stay
Stayed 1 night this week. The Holiday Inn was easy to find and the parking was in the front. The room was quite spacious, the shower had plenty of room - loved it. Tea and coffee provided, water was in the room but at a cost. Bed was comfortable. The hallway was a bit stuffy. At times we would hear other guests talking outside our door. I would stay again
Stayed 1 night in Nov 2023
Response from Khalil Srour - Hotel Manager on Nov 15, 2023
Thank you Helen for sharing your feedback with us, we are very happy to hear that you had a great and comfortable stay with us at Holiday Inn Warwick Farm.We all look forward to your return soon.Best regards,

10/10 Excellent

Glenn

Stayed 1 night in Nov 2023
Response from Khalil Srour on Dec 5, 2023
Thank you Glenn for your outstanding rating, we take it that your stay at Holiday Inn was most enjoyable.We look forward to welcoming you back soon.

4/10 Poor

Jan

Stayed 4 nights in Oct 2023
Response from Khalil Srour on Dec 5, 2023
Thank you for your rating, we would appreciate if you could share with us some more information about your stay.

8/10 Good

Nicholas

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Front Office on Oct 20, 2023
Thank you for taking the time to post your review. We hope to see you again soon.Warm regards,Front Office

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Shower floor a bit slippery
Stayed 2 nights in Sep 2023
Response from Khalil Srour - Hotel Manager on Oct 5, 2023
Thank you Philip for your review and your feedback, we value your comments and we appreciate telling us about the shower floor being slippery, we will inform our maintenance team to take the necessary action.Once again, thank you for sharing your experience with us and we look forward to welcoming you back soon.

8/10 Good

Brenden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place and friendly staff.
Stayed 1 night in Sep 2023
Response from Front desk on Sep 30, 2023
Good morning,Thank you for your feedback and I hope we can meet your expectation on your next visit :)

4/10 Poor

Cara

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It seemed like a lovely place but there was something wrong with the room.
Stayed 1 night in Sep 2023
Response from Khalil Srour - Hotel Manager on Sep 28, 2023
Thank you Cara for your review, we are sorry to hear that something went wrong with the room, we hope that you could give us more information in this regard.Best regards,

8/10 Good

Hadi

Traveled with family
Liked: Cleanliness, staff & service, room comfort
overall decent
Stayed 2 nights in Sep 2023
Response from Khalil Srour - Hotel Manager on Sep 18, 2023
Thank you Hadi for your review and outstanding rating, we are very delighted to learn that you had an enjoyable stay at Holiday Inn Warwick Farm.Looking forward to welcoming you soon.Best regards,

8/10 Good

Amnish

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property is good for a price we paid
Stayed 1 night in Sep 2023
Response from Khalil Srour - Hotel Manager on Sep 8, 2023
Thank you Amnish for your review, we are delighted to learn that you found the hotel of good value to the price you have paid, we trust that you had an enjoyable and comfortable stray as well.Looking forward to welcoming you back soon.Best regards,

10/10 Excellent

Ramin

Stayed 4 nights in Aug 2023
Response from Khalil Srour - Hotel Manager on Sep 18, 2023
Thank you Ramin for your review and outstanding rating, we are very delighted to learn that you had an enjoyable stay at Holiday Inn Warwick Farm.Looking forward to welcoming you soon.Best regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and Facility were excellent for my short stay. Many thanks to all.
Stayed 1 night in Aug 2023
Response from Khalil Srour - Hotel Manager on Aug 14, 2023
Thank you Kevin for sharing your experience with us, we are very pleased that you found our products and services most comfortable and friendly, we look forward to your soonest retunr.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Khalil Srour - Hotel Manager on Aug 14, 2023
Thank you David for your outstanding rating, we are very delighted that you had an enjoyable and comfortable stay with us.

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
-Service overall was excellent and it was very clean indeed. - The staff went out of their way to locate a room for our dance students to practice and for this we are very grateful . -Food at the restaurant is absolutely subperb! A couple of things : - The phone in the room did not seem to work. - No written information re room service/things to do or public transport. I believe this information is generally on the TV however this was not working. - No wine glasses. When I asked downstairs for a couple that was not an issue however. - When at breakfast on the Saturday morning approx 9.30-10.30 we noted a female staff memeber was berated by a male manager that the silverware was not polished. I mean really, bullying is not ok. - No decaffeinated coffee at breakfast
Stayed 4 nights in Jul 2023
Response from Khalil Srour - Hotel Manager on Jul 19, 2023
Thank you Alison for your review, we do appreciate sharing your experience with us during your stay at Holiday Inn Warwick Farm.We take your feedback very seriously as an opportunity to improve our products and services where necessary and will certainly look into the areas of concern which you have highlighted as we continue to strive to provide an enjoyable and comfortable stay for all our guests.Once again, thank you for your comments and feedback and we all look forward to welcoming you back soon.Best regards

10/10 Excellent

IM HUI

Stayed 3 nights in Jul 2023
Response from Khalil Srour - Hotel Manager on Sep 4, 2023
Thank you IM HUI for your outstanding rating, we are very delighted to learn that you had a great and comfortable stay at Holiday Inn Warwick Farm.We look forward to welcoming you back soon.

10/10 Excellent

Soc

Liked: Cleanliness, staff & service, property conditions & facilities
The location was easy to locate. Parking was easy. The room was clean and comfortable. It was a good location to attend businesses in the Cabramatta area.
Stayed 1 night in Jun 2023
Response from Khalil Srour - Hotel Manager on Jun 19, 2023
Thank you Soc for your review and outstanding rating, we are very delighted to learn that you had a very comfortable and enjoyable stay at Holiday Inn Warwick Farm.We look forward to welcoming you back.Best regards,

10/10 Excellent

Anguel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Continental breakfast
Stayed 3 nights in May 2023
Response from Front Desk on Jun 4, 2023
Thank you for your review and I'm glad you enjoyed the continental breakfast. See you again soon!

10/10 Excellent

Ann

Liked: Staff & service, property conditions & facilities
Very happy
Stayed 7 nights in May 2023
Response from Khalil Srour - Hotel Manager on May 11, 2023
Thank you Ann for your review, we are delighted to know that you had a comfortable and enjoyable stay with us at Holiday Inn Warwick Farm.We look forward to welcoming you back soon.Best regards,

8/10 Good

Bernard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms very good
Hotel was good, Restaurant was okay but full of children behaving badly while I was there. Not what was needed on a business trip, although it was the weekend.
Stayed 2 nights in May 2023
Response from Front Desk on May 9, 2023
Thank you for taking the time to review your stay with us. I'm glad you like the hotel and hopefully next time you stay the children will be better behaved!Kind regards,Luke

8/10 Good

Huong

Stayed 3 nights in Apr 2023
Response from Khalil Srour - Hotel Manager on Apr 12, 2023
Thank you Huong for your review and sharing your feedback with us, we are pleased to learn that you had a great stay with us at Holiday Inn Warwick Farm.We all look forward to your return very soon.Best regards,

10/10 Excellent

Elsayed

Traveled with family
Liked: Cleanliness, staff & service
Very good
Stayed 3 nights in Apr 2023
Response from Front Desk on Apr 11, 2023
Thank you for staying with us and taking the time to give us a rating. We hope to see you again soon.

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reception staff rude and not friendly at all.
Stayed 2 nights in Apr 2023
Response from Khalil Srour - Hotel Manager on Apr 11, 2023
Thank you Renee for your review, we appreciate sharing your comments and feedback with us.We are very sorry to hear that you found the reception staff who checked you in rude and unfriendly, we do apologize for any inconvenience caused as we investigate this matter further.In the mean time, we hope that you will give us another chance to welcome you back and provide you with the service you deserve.Best regards,

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our overnight stay and all the staff were very professional so thank you very much
Stayed 1 night in Mar 2023
Response from Khalil Srour - Hotel Manager on Mar 27, 2023
Thank you Kim for sharing your comments and feedback with us, we are very delighted to learn that you had a wonderful and comfortable stay at Holiday Inn Warwick Farm.We all look forward to your return very soon.Best regards,

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy our stay at The Holiday Inn Warwick Farm and the convenience of the bistro, the level of cleanliness is first class and the reception staff are friendly and welcoming
Stayed 1 night in Mar 2023
Response from Khalil Srour - Hotel Manager on Mar 21, 2023
Thank you Diane for your wonderful feedback, we are very delighted to know that you had a comfortable and enjoyable stay at Holiday Inn Warwick Farm. We all look forward to welcoming you back in the near future.Best Regards.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Khalil Srour - Hotel Manager on Mar 21, 2023
Thank you Michael for your rating, we take it that you had a comfortable and enjoyable stay at Holiday Inn Warwick Farm.We do look forward to your return very soon.Best regards,

2/10 Terrible

Beth

Stayed 1 night in Mar 2023
Response from Khalil Srour - Hotel Manager on Apr 10, 2023
Thank you for your review, we would appreciate if you could give us more information about your stay and the reason behind your low rating.Regards,

10/10 Excellent

Sally

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Staff were very helpful and obliging.
Stayed 1 night in Mar 2023
Response from Khalil Srour - Hotel Manager on Mar 13, 2023
Thank you Sally for your review, we are delighted to learn that you had a comfortable and enjoyable stay at Holiday Inn Warwick Farm.We look forward to welcoming you back very soon.Best regards,

8/10 Good

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite, clean, had a great restaurant and bar attached to the hotel. Parking was easy. Staff were friendly. I’d stay there again.
Stayed 2 nights in Feb 2023
Response from Khalil Srour - Hotel Manager on Feb 27, 2023
Thank you Shelley for your great review, we are very pleased to know that your stay with us was most comfortable and enjoyable and we all look forward to welcoming you back very soon.Best regards.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to and the staff and room were great. Didn't get a chance to go to the dining rooms unfortunately as we were only there for the night
Stayed 1 night in Feb 2023
Response from Khalil Srour - Hotel Manager on Feb 27, 2023
Thank you Janet for your great comments and feedback, we are delighted to know that you had a great time during your stay with us and we look forward to welcome you back soon.Best regards,

6/10 Okay

Carolyn

Stayed 1 night in Feb 2023
Response from Khalil Srour - Hotel Manager on Mar 19, 2023
Thank you Carolyn for your rating, we thank you for staying with us and we look forward to welcome you back in the near future.Best regards,

8/10 Good

DARREN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. For the price of the accommodation, you would have thought you wouldn't have to pay for a bottle of water that was in the fridge. Other than that the food was great.
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 13, 2023
Thank you Darren for sharing your comments and feedback with us, we are pleased to know that you had an enjoyable and comfortable stay with us.We all look forward to welcoming you back in the near future.Regards,Khalil Srour

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Khalil Srour - Hotel Manager on Mar 9, 2023
Thank you Amanda for your outstanding rating, we are very delighted to learn that you had an enjoyable and comfortable stay with us.We look forward to welcoming you back very soon.Best regards,

10/10 Excellent

Sandro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right spot for us for what we wanted and it had the class and breakfast was a big plus will be back and really like the staff …khaleel deserves pay rise …. Sandro mariniello
Response from KG Srour on Jan 17, 2023
Thank you Sandro for your valuable feedback, we truly appreciate your comments and thank you for commending Khalil for a pay rise.We look forward to welcoming you back very soon.Best regards

10/10 Excellent

Tammy

Stayed 2 nights in Jan 2023
Response from Khalil Srour on Jan 17, 2023
Thank you Tammy for your high rating, we are pleased that you had a great stay at Holiday Inn Warwick Farm.Looking forward to welcoming you back soonBest regards,