Ratings based on 383 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

The location is the primary appeal of this hotel.

Posted Aug 25, 2014
Proximity to darling harbour is excellent - otherwise its a pretty standard hotel
Comment from Hotel Management
Aug 28, 2014 by Klaus, Hotel Management
Dear Guest Thank you for choosing to stay at Ibis Sydney Darling Harbour and taking the time to provide us with feedback. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Kind Regards David McDonald General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to where I needed to be

Posted Aug 16, 2014
Pros: Close to facilities
Pleasant stay, great location. Great view from my room.
Comment from Hotel Management
Aug 18, 2014 by Klaus, Hotel Management
Dear Guest Thank you for choosing to stay at Ibis Sydney Darling Harbour and taking the time to provide us with feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Kind Regards David McDonald General Manager
3 out of 5
by A verified traveler

Close to everything

Posted Aug 5, 2014
Pros: Friendly staff
Cons: Meals, Cleaning of rooms, elevator no 3 floor numbers wrong, small rooms for price
Location: Darling Harbour
Been to a lot better for a lot less, rooms were very small and cleaners did not change bed every day
Comment from Hotel Management
Aug 18, 2014 by Klaus, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience whilst here at Ibis Sydney Darling Harbour. I am sorry to read your stay did not meet your expectations. I will share your comments with our Executive Housekeeper as it allows to improve on the concerns you have raised. Here at Ibis we strive to provided superior service through our all aspects of the hotel and it's apparent in this case that we fell short. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards David McDonald General Manager
3 out of 5
by A verified traveler

Very comfortable bed.

Posted Aug 4, 2014
Good pricing and a comfortable bed, but room was tiny, shower was broken and parking was expensive. Staff just did there job - no frills.
Comment from Hotel Management
Aug 5, 2014 by Klaus, Hotel Management
Dear Guest Thank you for choosing to stay at Ibis Sydney Darling Harbour and taking the time to provide us with feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I’m sorry to read of your disappointment in regards to our car parking facility. Please rest assured that we do our best to ensure that our prices remain competitive within the Sydney CBD and our packages are reviewed on a regular basis to make certain we cater to our guest needs. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Kind Regards David McDonald General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Ibis - Darling Harbour

Posted Aug 1, 2014
Pros: Staff and location.
Cons: Shower
Location: Very handy - great
Great staff and great location on darling Harbour. Hotel looked tired and room was not as expected. Bathroom tight and shower had manual taps which were temperamental to use.
Comment from Hotel Management
Aug 5, 2014 by Klaus, Hotel Management
Dear Guest Thank you for choosing to stay at Ibis Sydney Darling Harbour and taking the time to provide us with feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also share your comments in regards to the bathroom with our Maintenance Manager to ensure we follow up on the taps. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Kind Regards David McDonald General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel close to the places we wanted to go too

Posted Jul 29, 2014
Pros: it clean and close to everything we needed
Cons: no
Location: close to our resturant and places we were visting.
Nice hotel we didnt spent a lot of time there go place to sleep then ready for breakfast the next day and then out doing different activities during the day.
Comment from Hotel Management
Jul 31, 2014 by Klaus, Hotel Management
Dear Guest I am glad to read you enjoyed your stay and got to make good use of the hotel and our surroundings. We look forward to welcoming you back soon to the hotel. Kind Regards David McDonald General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Penrith, NSW

Handy location at the right price

Posted Jul 28, 2014
Location: Shopping and dining at Darling Harbour. Close to Town Hall and Paddys Markets
I stayed here for 2 nights and found this hotel just right for my needs. The rooms are smallish but fine if you're just basing yourself somewhere and sleeping there. It's a decent hotel, with friendly staff, at the right price, in a handy location.
Comment from Hotel Management
Jul 31, 2014 by Klaus, Hotel Management
Dear Trina Thank you for taking the time to provide us with feedback. I am glad you enjoyed your stay and we hope to see you again soon at the hotel. Kind Regards David McDonald
3 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Amazing staff

Posted Jul 26, 2014
We had made a mistake with our booking but the staff were amazing and very considerate to our needs.
Comment from Hotel Management
Jul 29, 2014 by Klaus, Hotel Management
Dear Guest Thank you for choosing to stay at Ibis Sydney Darling Harbour and taking the time to provide us with feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Kind Regards David McDonald General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Great location and price

Posted Jul 23, 2014
Excellent location for The casino and Darling Harbour. Express exit very good. Bed was great. Room was clean and quiet. Great price.
Comment from Hotel Management
Jul 26, 2014 by Klaus, Hotel Management
Dear Carol Thank you for choosing to stay at Ibis Sydney Darling Harbour and taking the time to provide us with feedback. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Kind Regards David McDonald General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from SA

Good value , great location

Posted Jul 21, 2014
The hotel is decent. Room's bit small, but everything else was great. Breakfast buffet was pretty good.
Comment from Hotel Management
Jul 26, 2014 by Klaus, Hotel Management
Dear Pretty Thank you for choosing to stay at Ibis Sydney Darling Harbour and taking the time to provide us with feedback . We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Kind Regards David McDonald General Manager