Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good value, good location

Posted Apr 14, 2014
Pros: Free breakfast with room. Great location on Darling Harbour - convenient access to water ferries, light rail, buses, restaurants.
Cons: Room servicing was uneven -some days well done, others only partially (e.g. had to ask for toilet paper). WIFI expensive & doesn't reach everywhere
Location: Darling harbour - water ferries, maritime museum, shopping, zoo, aquarium, many restaurants, all within a few minutes walk.
This hotel is good value - considering generally high prices in Sydney - and in a very convenient location. To get the good price, you're not getting 5-star services, but a comfortable room, convenient location, and free breakfast.
2 out of 5
by JB from Melbourne

Great Location to Eatery's & entertainment

Posted Apr 9, 2014
Pros: Nice clean room Nice variety for breakfast
Cons: Bigger rooms
Location: Restaurants, bars, nightlife, casino and comedy theatre
Hotel was OK, but very disappointed with the room sizes. Great variety of restaurants, everywhere within walking distance. Walking distance to CBD and wharf area
Comment from
Jan 10, 2014
Dear JB At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Sarah Connelly General Manager Ibis Sydney on Darling Harbour
5 out of 5
Recommended
for Everyone
by Marge from Durban S.Africa

IBIS darling Harbour.

Posted Apr 7, 2014
Pros: Easy access to Darling Harbour's attractions..
Cons: I can't think of anything - our stay was too short (1 night only) to judge if anything could be improved. but we were more than happy with the hotel.
Location: Darling Harbour cruises, aquarium, and close enough to the International Passenger Terminal where we embarked on a cruise to New Zealand
I found the staff extremely friendly and helpful. Our luggage was safely stored for most of the day. The free 1/2 hour access to the Internet was greatly appreciated, as was the kettle with coffee/tea etc in the room was a boon.
Comment from
Jan 9, 2014
Dear Marge, We very much appreciate your comments regarding your stay at the Ibis Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Sarah Connelly General Manager Ibis Sydney Darling Harbour
4 out of 5
Recommended
for Everyone
by A verified traveler from perth

Great location

Posted Mar 29, 2014
Nice clean hotel, friendly staff, great location will come again
3 out of 5
Recommended
for Everyone
by Allan from Perth WA

Close to shopplng.

Posted Mar 25, 2014
Friendly staff. Clean but very small rooms. OK if you are only staying a few days.
Comment from
Jan 27, 2014
Dear Allan We very much appreciate your comments regarding your stay at the Ibis Darling Harbour. I am glad to see you made use of the hotel and its surrounding. It is also encouraging to hear that our staff were friendly. I do hope we see you again soon and it is my hope I get to personally welcome you back to the hotel. Kind Regards Sarah Connelly General Manager Ibis Darling Harbour
3 out of 5
Recommended
for Everyone
by Frank

Good value for price.

Posted Mar 18, 2014
Location: Great location in the Darling Harbour area. Several small restaurants nearby. Close to the pedestrian bridge to the Central Business District.
Good value for the price. Good location in the Darling Harbour area. Staff was very friendly and helpful in meeting our needs. Basic hotel with few frills, but very popular with tourists. Helped arrange local tours.
Comment from
Jan 27, 2014
Dear Frank We very much appreciate your comments regarding your stay at the Ibis Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Sarah Connelly General Manager Ibis Darling Harbour
3 out of 5
Recommended
for Everyone
by Suzie from Melbourne

Convenient city location

Posted Mar 15, 2014
Pros: Walking distance to Darling Harbor, China town and Circular Quay.
Cons: soundproofing
Location: Darling Harbor, Maritime museum, Powerhouse museum, Qantas arena, China town, shops, restaurants, Paddy's Market
Comfy beds but a little bit of noise from passers by in the Hallway, especially parents with their children.
Comment from
Jan 27, 2014
Dear Suzie Thank you for choosing to stay at Ibis Darling Harbour I am glad to hear that you had such a wonderful stay and I will most definitely be sharing your comments with our team. It is great to hear that you enjoyed our beds, our suite beds are one of many of our key features. Suzie I look forward to welcoming you back soon Kind Regards Sarah Connelly General Manager Ibis Darling Harbour
4 out of 5
Recommended
for Everyone
by A verified traveler

Great position.

Posted Mar 12, 2014
Pros: Location. Lovely staff.
A very enjoyable weekend. Good hotel. Great position.
Comment from
Jan 27, 2014
Dear Guest Thank you for choosing to stay at ibis darling harbour, it is always great to see such positive feedback, I am glad you liked the hotel and made good use of the surrounding areas. I do hope you visit us again soon. Kind Regards Sarah Connelly General Manager Ibis Darling Harbour
3 out of 5
Recommended
for Everyone
by A verified traveler

Ibis staff and hotel

Posted Mar 9, 2014
Great staff room size was small and the tv wasn't working when we arrived
Comment from
Jan 27, 2014
Dear Guest We very much appreciate your comments regarding your stay at the Ibis Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also share your comments with our Executive Housekeeper, as it allows us to improve on the issues you have raised providing future guests with a high quality product that is the Ibis standard. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Sarah Connelly General Manager Ibis Darling Harbour
3 out of 5
Recommended
for Everyone
by A verified traveler

nice for a short little journey in Sydney

Posted Mar 5, 2014
we booked easily on line two double rooms, one for a couple and one for a single person, for two night. the equipment of the room was ok but not the best, like the quality of the TV not really net, the tap of the shower dropping, etc... and one of the room, never been cleaned, so a bit of disappointment to feel like staying in a backpacker.
Comment from
Jan 27, 2014
Dear Guest At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. I will also share your comments with our Executive Housekeeper, as it allows us to improve on the issues you have raised providing future guests with a high quality product that is the Ibis standard. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Sarah Connelly General Manager Ibis Darling Harbour