Ratings based on 1,471 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NewZealand

Great location! Immaculate accommodation

Posted May 18, 2015
Pros: Good location. Classic architecture
Cons: Check in staff were AWFUL. Not friendly, asked for photo id like we were criminals, no niceties at all.
Location: walking distance to all tourist attractions and shopping. If you didn't want to walk it was 3 mins from ferrys, train and buses.
very nice place to stay. easy access via train form airport. Was a 3 min walk to ferry, train and bus, which would get you anywhere in Sydney! 5-7 min walk to Rocks which had great street food. 5 mins to opera house and lots of eating options. BEST most helpful concierge EVER!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 7, 2015
Great hotel - disappointing that the club lounge was closed for renovation but great rooms and service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dubai

Great location and very nice hotel

Posted May 4, 2015
Pros: Location, staff, food facilities and the initial deal we received through Expedia.
Cons: It is a bit expensive if not booked in advance - we extended our stay by 2 days but had to pay a much higher rate (it is very upscale so worth it)
Location: Excellent location - 2 minutes from the Opera House, Circular Quey and Harbour Bridge. Could not have asked for anything more - delightful experience
Overall we had a great experience at this hotel - the location was excellent (a 2 minutes walk from the Opera House and Harbour bridge). The staff was extremely professional and a slight unpleasant experince was artfully handled by the executive chef which really pleased us. Excellent hotel from all standpoints.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2015
Pros: the bed was comfortable
Cons: the toilet had a sticking flush button
Location: location was fine
My overall experience was okayi di not eat a meal at this hotel as they where expensive
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Westfield, NewJersey

Friendly staff perfect location.

Posted May 1, 2015
My husband and I visited Sydney to spend time with our son studying abroad at UNSW. The Intercontinental was the perfect spot for us. The hotel is right on the quay and we had a spectacular view of the botanic gardens from our room. The staff was exceptionally friendly and helpful. We hope to be back down under one day and back at the ICH.
2 out of 5
by A verified traveler

Great location - disappointing service/rooms

Posted Apr 27, 2015
Cons: Bathrooms Friendliness of staff
We booked 11 rooms - high floor - supposedly renovated: - most of us did not get high floor rooms - bathrooms are outdated and not at all 5* - service across the hotel 'has no heartblood in their job' - is not friendly at all. The exeception was the restaurant. Very good service and quality
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Classy Place

Posted Apr 23, 2015
Pros: Architecture and the feel of the public places. Staff was also very good.
Cons: It would be nice to have the top floor drink area be accessible to everyone.
Location: Location couldn't be better - near key sights and ferry/train.
Great location and the mix of the old and the new architecture really gives it a classy feel and makes it special - much better than' brass and glass places'.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bendigo

Posted Apr 21, 2015
Pros: Visually beautiful, staff warm and friendly.
We had a lovely weekend stay. All staff were extremely professional and friendly. Nothing was too much trouble, all questions answered happily and requests acted upon promptly. We didn't have to think about a thing. Location is brilliant, easy walking to everything the harbour has to offer.
5 out of 5
Recommended
for Families
by A verified travelerfrom Hong Kong

Sydney stay

Posted Apr 17, 2015
Pros: Breakfast is great. Has everything you need.
Location: Perfect location
Location of hotel is perfect. It is just few min walk to opera house, circular quay, rocks and everything. Get a taxi and you are in downtown 5 min. Even walking to downtown is just 10-15 min. We have great convenience in staying here. Certainly will come back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia Beach

Spring Break April 2015

Posted Apr 16, 2015
The hotel was lovely and the staff was professional and very helpful. I dont have one thing bad to say about this hotel. The location is amazing!