Ratings based on 281 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Good location

Posted Sep 14, 2014
hotel was in great central location, hotel staff and hotel resturtant staff were rude , was disapointed in this but overall clean, tidy hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Alice Springs

Beautiful rooms, as long as you are a couple

Posted Sep 10, 2014
We booked the room for two adults (mother and son) only to be told on arrival there are no twin rooms only double and if my son wants to sleep on the sofa there is an extra charge of $40 a night! We made the sofa bed up ourselves to avoid this cost. The staff were not helpful at all.
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

Handy to all parts of the city.

Posted Sep 1, 2014
Pros: Proximity to everything
Cons: Air freshener in the lifts
Location: Free bus up and down George St, 15min walk to Darling Harbour (not fast), great little hotel on bottom corner with lovely hosts and fantastic music.
Great spot with easy walking distance to Darling Harbour, the Quay, The Rocks. Quiet and clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

Ideal for longer stays

Posted Aug 30, 2014
I stayed 10 consecutive nights and appreciated having the kitchenette and washer/dryer to eliminate some hassle and expense. Location is fantastic if you need to be in the CDB. Room was clean and service very attentive and professional.
2 out of 5
by A verified traveler

Central

Posted Aug 28, 2014
Pros: Location was great
Cons: Hotel is starting to look a bit tired and the whole place could do with updating
Location: Very close to shops and a short walk to circular quay
Depressing dark room with hardly any natural daylight, balcony looked out to brick wall of adjacent building 10 feet away that completely closed us in. Unable to sleep on Saturday night due to bar below and people in the alleyway below our room as the sound was amplified, oh and it was used as a toilet by some. Complained to the night staff who were very understanding and moved us from the 5th floor nightmare to the 11th floor front of hotel room which was far better. Pool was out of order due to refurbishments which was a bit disappointing as this was not mentioned.
4 out of 5
Recommended
for Everyone
by A verified traveler from country NSW

Great location.

Posted Aug 13, 2014
Pros: Room clean, has a good sized refrigerator.
Cons: Unable to change temperature for heating/cooling, room was slightly cool but not cold (winter). The only fault I could comment on.
Close to Circular Quay, Harbour Bridge, Opera House and The Rocks. Short walk to Darling Harbour and The Star Casino.
4 out of 5
Recommended
for Everyone
by A verified traveler

good value cbd location

Posted Aug 7, 2014
Pros: good value, clean, comfortable, spacious room
Comfortable stay spacious room, good security
1 out of 5
by A verified traveler from Sydney

Nice Hotel but unfriendly useless staff

Posted Aug 7, 2014
Cons: Customer service in every area.
Never staying here again. Hotel was nice but staff made this visit more hassle than its worth. Been charged an extra $140 and nobody can explain why. Called numerous times with no answer and no call back like they keep promising. $100 bond is still pending on my credit card after 5 days. Keep getting put on hold and staff on reception told me they were busy with guests so they can not speak to me now. Wrong attitude for a hotel which charges $385 per night as I am also a guest but staff are not interested in dealing with any issues.
5 out of 5
Recommended
for Everyone
by A verified traveler

Really good

Posted Aug 5, 2014
Pros: Everything, size of the room location, it was also quiet
Cons: No
Location: Walk everywhere, to the sydney opera house, the botanic park the bridge resturants really central
Seriously i am a sessioned traveller and this is a very good hotel. Room was excellent, realy large with kitchen and lounge. Really well located right in the middle of town, you can easily walk everywhere. I was so impressed - stay there
5 out of 5
Recommended
for Everyone
by A verified traveler

Central to the CBD

Posted Aug 3, 2014
Great service, facilities and amenities. Close to the CBD shopping precinct and small walk to tourist spots, eg. opera house.