Ratings based on 1,742 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Recommended

Posted May 28, 2015
Excellent room in a fantastic location. Was great to have breakfast included in the price. The restaurant area is impressive and staff are very welcoming. I will be back!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Newcastle NSW

Excellent location - but a cold stay

Posted May 25, 2015
Unfortunately the air conditioner was not working in our room (so it was a chilly stay) and we had no DVD player (we were on a girls weekend away & looking forward to a chick flick). On checking out I mentioned this and our $60 parking fee was waived, which was great of the staff member to do this.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Excellent value for the location, clean but slightly dated. The lobby is newly renovated and very nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom melbourne

Very convenient, lovely room

Posted May 22, 2015
Pleasant surprise - very convenient for business and would be great for holiday makers with self contained kitchen
5 out of 5
Recommended
for Everyone
by A verified travelerfrom On, Canada

Would stay agian.

Posted May 8, 2015
Pros: Having laundry in the bathroom was very helpful and we where glad to get a chance to start fresh with our clothing to continue our journey.
Location: Location excellent for sightseeing. Easy transportation connections.
Great location for sightseeing. Had a room on a higher floor and it was very quiet. We where coming off a cruise ship so arrived very early. The staff (Justin at the front desk was great) stored our bags (7 because there where 3 of us) until later in the day when the rooms where ready. This allowed us to get out and start to see the town immediately.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted May 3, 2015
Centrally located. Beautiful room w/ washer, dryer & kitchen. The pool & no free in room internet were the only slight disappointments. Some places have free Eithernet. They didn't. They only had in room wifi for extra fee. I'd definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Christchurch, New Zealand

Spacious room close to the Rocks

Posted Apr 24, 2015
Pros: Location, well serviced, most staff very helpful.
Cons: Front desk - as stated above
Location: Excellent location close to harbour, trains line straight from the airport, shops, the Rocks , darling Harbour. You are just in the middle of a stunnn
The room was much better than I expected as it had been a deal rate. We had a lovely street view and the room was very clean and well serviced. Fantastic location only 2 minutes walk from the harbour and trains. The only negative aspect were the 2 of the desk staff. 1 was unable to give us some basic local information we needed and there was a mess up when we ordered a taxi. We need to get to a show and when a taxi did not turn up we were very annoyed. However the young man on the desk did go on to the street and hail us down a taxi. A very good recovery. A minor thing but some desk staff looked a little scruffy and seemed rather bored. Such as a shame as front of house is the first impression and the hotel itself is stunning.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great central location

Posted Apr 23, 2015
Pros: Easy access to everywhere I wanted to go
Cons: The lifts were unreliable, slow and problematic
Location: Museum of Contemporary Art, The Rocks Market, take the ferry to Manly
Well appointed split level room with kitchen in a great central location in the heart of the CBD. Railway station across the road and Circular Quay a 5 minute walk. Ideal place to stay.
3 out of 5
by A verified traveler

Posted Apr 21, 2015
Was average.. Hotel is old and needs a revamp! On the plus side, staff we excellent!
4 out of 5
Recommended
for Couples
by A verified traveler

Great location

Posted Apr 17, 2015
Pros: location, hotel staff
Cons: Rooms could stand updating.
Great location, located on a busy main street. Internet access in main lobby--would have liked to have had it in the room.