Ratings based on 1,773 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Great Location

Posted Jul 10, 2015
Pros: Location, location, location!!!
Cons: Provide free WiFi!
Location: Close to the Rocks, Circular Quay and the harbor.
We spent 5 nights at this hotel/apartment and thoroughly enjoyed it. You can't beat the location just down George Street from Circular Quay and the Rocks. Having the full kitchen and a washer and dryer was a great convenience, since we traveled a total of three weeks. The staff was very friendly and helpful. Our one main complaint was that you had to pay $25 per night for WiFi! In today's day and age that is unacceptable since all of our travel documents and reservations were online. We got around that issue by using the vouchers that the hotel provided free for half hours of WiFi. These vouchers dubbed "white gold" by our son, were a hassle, since we had to keep returning to the desk to get vouchers. However, the staff was very liberal in their distribution and we appreciated that.
2 out of 5
by A verified traveler from Central Coast NSW

Sub standard

Posted Jul 2, 2015
Cons: Air conditioning was absolutely terrible, the controls didn't work and it was very noisy
The room was neat and tidy. The air conditioning didn't work properly and you could not adjust controls - this made the room stiflingly stuffy or freezing cold - nothing in between. The reception staff were rude at best. We had booked a 2 bed apartment for 4 ppl with breakfast included - it wasn't until the confirmation was received that the fine print stated breakfast was only for 2 ppl. The restaurant, staff and room service items were all good quality and service was much more pleasant The Mantra website states the rooftop pool is heated, it definitely was not during our stay
Comment from Hotel Management
Jul 6, 2015 by Timo Lorenzen, Hotel Management
Dear valued Guest, Thank you for your feedback. I’m sorry to hear we could not provide you with the service we usually provide. The maintenance team has checked and rectified the air-condition issue- please accept my sincere apologies about this. Thank you for highlighting your very positive breakfast experience. I hope you’ll give us another chance in the near future.
Comment from Hotel Management
Jul 6, 2015 by Timo Lorenzen, Hotel Management
Dear valued Guest, Thank you for your feedback. I’m sorry to hear we could not provide you with the service we usually provide. The maintenance team has checked and rectified the air-condition issue- please accept my sincere apologies about this. Thank you for highlighting your very positive breakfast experience. I hope you’ll give us another chance in the near future.
Comment from Hotel Management
Jul 6, 2015 by Timo Lorenzen, Hotel Management
Dear valued Guest, Thank you for your feedback. I’m sorry to hear we could not provide you with the service we usually provide. The maintenance team has checked and rectified the air-condition issue- please accept my sincere apologies about this. Thank you for highlighting your very positive breakfast experience. I hope you’ll give us another chance in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from country NSW

Very conveniently located

Posted Jun 23, 2015
Two room apartment exceeded expectations. Beds very comfortable. Plenty of room for five women even in the bathroom. Staff were approachable and helpful. Will stay here again without hesitation.
Comment from Hotel Management
Jul 3, 2015 by Timo Lorenzen, Hotel Management
Dear Paula Thank you very much for your positive review. I’m delighted to see that you found our bed to very comfortable. We are looking forward to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from coshnau

Close to shops and restaurants

Posted Jun 17, 2015
I love to stay there it's easy to go around plus they have excellent service
Comment from Hotel Management
Jul 3, 2015 by Timo Lorenzen, Hotel Management
Dear valued Guest, Thank you for your great revue Thanks & Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Lovely Room

Posted Jun 8, 2015
Pros: Location is great, short walk to harbour and near train station. We used the parking under the hotel.
Cons: The room we stayed in was really nice, but was on the first floor next to nightclub. As it was a Saturday night it was very noisy.
Location: We were there for the Vivid festival-everything was within walking distance which was great.
Modern, spacious room with good kitchenette, and comfortable bed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Long weekend away

Posted Jun 7, 2015
Pros: Value for money & location
Location: Great location. close walk to circular quay & within a good walk of Darling Harbour
Great staff. Breakfast was included in our room rate & was very nice. Great staff, particularly those in restaurant area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Recommended

Posted May 28, 2015
Excellent room in a fantastic location. Was great to have breakfast included in the price. The restaurant area is impressive and staff are very welcoming. I will be back!
4 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle NSW

Excellent location - but a cold stay

Posted May 25, 2015
Unfortunately the air conditioner was not working in our room (so it was a chilly stay) and we had no DVD player (we were on a girls weekend away & looking forward to a chick flick). On checking out I mentioned this and our $60 parking fee was waived, which was great of the staff member to do this.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Excellent value for the location, clean but slightly dated. The lobby is newly renovated and very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Very convenient, lovely room

Posted May 22, 2015
Pleasant surprise - very convenient for business and would be great for holiday makers with self contained kitchen