Ratings based on 105 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and convenient to train and shops

Posted Jul 14, 2014
Pros: The full kitchen, indoor swimming pool, sauna, Jacuzzi and cleanliness.
Cons: Hot water was not available in the bathroom sink faucet. The alarm clock also was not working properly.
Location: There are different restaurants, shops, shopping center, supermarkets and the train station all within walking distance.
I was disappointed at first with the rather small lobby and absolute minimal shower (had shower head and only a curtain with no bathtub). However, the cleanliness, convenience of the location, indoor swimming pool and full kitchen made up for the luxury that it lacked. It was also a good size 1-bedroom suite with twin beds and dining area with a table and chairs.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hinter Valley, NSW

Best Hotel we have ever stayed at

Posted Jul 7, 2014
Pros: Size and appointment of rooms, all facilities supplied: washing machine & dryer included. Really made us feel like home for a couple of days
Cons: Nothing, was all fantastic
Location: Across the road from Chatswood Railway Station and Westfield Mall. Close to buses and late opening supermarkets and convenience stores
Pleasantly surprised at the quality and size of the rooms for the price we paid. Excellent service from all staff. We arrived late and ordered room service for the family and were treated to one of the best restaurant quality meals we have had. The portion sizes were extremely generous and absolutely delicious and enjoyed sitting down in the dining area of the room and eating just like we would at home. Our children enjoyed the separate bedroom as we enjoyed the privacy not usually found at a Hotel when travelling with a family. We arrived on a cold winter night to find the rooms snuggly warm and the sofa bed made up and a TV in every room, much to my children's delight to be able to watch different programs. The number of windows and the amount of natural light was a delight as was amount of equipment provided in the rooms to cater for all needs. Will definitely stay there again. We visited Taronga Zoo and Luna Park to treat the kids and spent another day shopping to treat us, and them. Wish we could have spent more time as we felt so welcome. Sadly we didn't have the time to use the gym or relax by the indoor pool.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall a nice hotel to stay in Sydney

Posted Jun 9, 2014
Pros: Location and cleaness
Cons: It would be better is the check-in and check out time is a little flexible.
Location is great, next to the station. Everything is efficient in the room.
Comment from Hotel Management
Jul 2, 2014 by Paul, Hotel Management
Dear Guest, Thank you for taking the time to give us some feedback on your stay. It is good to hear that you found the location of the hotel so convenient. In regards to check-in and check-out time, we do try to accommodate requests as much as we can; however unfortunately we are unable to guarantee these and we do apologise if we were unable to meet your request during your stay. We hope to welcome you back again soon. Kind regards, Maddie Guest Service Agent
2 out of 5
by Lauren from Country NSW

Room allocation

Posted Jun 2, 2014
I was allocated a wheelchair access room which I did not request and I was travelling with my four year old. I also booked well in advance. When I requested to move to a room with a bath which was more appropriate for my daughter they told me I hadn't requested a room with a bath (a standard room) and they were booked out (it was only 3pm I doubt everyone had arrived). I booked a 4 star hotel but was given a 2 star room. The bathroom completely felt like a hospital. Water from shower went everywhere, no toilet seat, door can't lock and the worse was having to use a dining chair to put my toiletries on as it's basin only for accessibility. I was disgusted. Never again Mantra!
4 out of 5
Recommended
for Couples
by Gaz from McGraths Hill

GOOD HOTEL!

Posted Apr 17, 2014
Pros: Location is perfect for Chatswood restaurants, theatre, etc
Cons: Decor is starting to look a bit tired.....particularly the restaurant.
Location: Great location
Booked a 1 night voucher deal with breakfast for an anniversary and enjoyed the studio apartment very much.
Comment from Hotel Management
Apr 22, 2014 by Paul, Hotel Management
Dear Gaz, Thank you for taking the time to give feedback about your recent stay at Mantra Chatswood. I am happy to read that you enjoyed the hotels close location to shopping centres and the Concourse Theatre. We are excited to announce that we have a refurbishment of our restaurant beginning in May, 2014. We look forward to welcoming you back soon. Kind Regards, Alana Friend, Assistant Manager.
4 out of 5
Recommended
for Everyone
by Bel

Fabulous staff!

Posted Apr 2, 2014
Pros: Loved the room, and the pool, was an all round great stay..
Cons: Pricing for the minibar.
Location: Very close to the train station, which made it easy to find and easy to get to whilst carrying luggage.
I loved my stay at this hotel. The staff were wonderfully friendly, (even giving me directions back to the motel after I had gotten lost). The room was nice and clean, loved the little balcony. My only small downside was that there was no pricing list for the minibar.. But really, that's only a small complaint..
Comment from Hotel Management
Apr 3, 2014 by Paul, Hotel Management
Dear Bel, Thank you for taking the time to give feedback about your recent stay at Mantra Chatswood. It is great to read that you had all round great stay and loved the room and pool area facilities. I have passed onto our team the lovely comment about the fabulous staff. I am sorry to hear that the pricing list for the minibar was missing from your room. We are glad you enjoyed your stay and hope to see you again in the near future. Kind Regards, Alana Friend Assistant Manager
5 out of 5
Recommended
for Everyone
by sally from sydney, australia

Good value and nice place.

Posted Apr 1, 2014
Nice place to stay. Near to the centre of chatswood.
Comment from Hotel Management
Apr 3, 2014 by Paul, Hotel Management
Dear Sally, Thank you for your response about your recent stay at Mantra Chatswood. I am happy to see you enjoyed our close location to Chatswood’s shopping area and transport links. We hope to welcome you back soon. Kind Regards, Alana Friend Assistant Manager
5 out of 5
Recommended
for Everyone
by Damian from Canberra Australia

Nice Accommodation on Sydneys North Shore

Posted Mar 25, 2014
Pros: The hotel is close to cshops and transport. The price is reasonable.
Cons: The hotel is nice and modern. It is recommended for families or those wanting a bit more space.
Location: Close to Chatswood railway station on Sydneys northshore. Trains to the city leave here every 15 mins and the trip takes 20 mins to Opera House.
The hotel is modern and close to shops and transport. it has on-site parking for a fee. The staff are friendly and the rooms which are apartment style are spacious and well presented. We had a child with us who was very comfortable in the pull out sofa bed.
Comment from Hotel Management
Apr 3, 2014 by Paul, Hotel Management
Dear Damien, Thank you for the feedback about your recent stay at Mantra Chatswood. It is great to read that the apartment was spacious and suitable for your needs. We look forward to welcoming you and your family back soon. Kind Regards, Alana Friend Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly and very enjoyable

Posted Mar 11, 2014
Made feel welcome and so close to lovely restaurants
Comment from Hotel Management
Apr 3, 2014 by Paul, Hotel Management
Dear Guest, Thank you for taking the time to write about your stay at Mantra Chatswood. It is good to see you were able to visit the great restaurants in the surrounding area. We look forward to seeing you again soon. Kind Regards, Alana Friend Assistant Manager
3 out of 5
Recommended
for Couples
by A verified traveler from UK.

Ok to stay for few nights.

Posted Mar 3, 2014
Pros: Helpful staff. Located next to major road for easy access to places, with own car.
Cons: Give free Wi-Fi in hotel
Location: Close to shops and other basic amenities.
Close to MRT station and CBD. Studio rooms do not have cooker, only microwave.
Comment from Hotel Management
Apr 3, 2014 by Paul, Hotel Management
Dear Guest, We value the time you have taken to give feedback about your stay at Mantra Chatswood. I have passed your kind comment about the helpful staff to our team members. I am happy to read you enjoyed our close proximity to the shopping area of Chatswood and transport links to Central Sydney. Our One Bedroom apartments at the property do provide you with full serviced kitchen facilities if you are looking for a larger kitchen space for your next stay. We look forward to welcoming you back. Kind Regards, Alana Friend Assistant Manager