Ratings based on 834 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by Mike from North Brighton

Great staff

Posted Mar 5, 2015 on Hotels
Great service from very helpful and friendly staff, A cut above the Accor group
Comment from Hotel Management
May 9, 2015 by Nathan, Hotel Management
Dear Mike, It is always a pleasure to receive such positive feedback. I will share your comments with the rest of our Mercure team. Here at Mercure Parramatta we are well known for our friendly and welcoming team and I am so pleased that you were able to experience this. We look forward to welcoming you back again soon. Warm regards, Fiona McLoughlin Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2015
The room was great, the staff were very helpful and accommodating. We were only there overnight.
Comment from Hotel Management
Mar 9, 2015 by Nathan, Hotel Management
Dear valued traveller, Thank you so much for providing such positive feedback regarding your recent stay with us. It was great to read that you found our staff helpful and accommodating. We look forward to welcoming you again soon and hopefully you will be able to stay longer on your next visit. Warm regards, Fiona McLoughlin Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Canberra ACT

Friendly staff at this hotel

Posted Mar 4, 2015
Pros: The helpful and friendly staff. The bus service from the hotel to and from ANZ Stadium was a pleasant surprise and saved me driving.
Cons: The cleaning staff need to pay attention to the check-out time and listen to guests when they want to repeatedly enter the room.
Location: Well positioned to get to Parramatta CBD and Olympic Park
I was very happy with most of this experience. I was particularly impressed by the helpful and friendly reception staff. I was however disappointed in the cleaning staff who tried to enter my room 3 times within 30 mins before 9am to clean my room.
Comment from Hotel Management
Mar 9, 2015 by Nathan, Hotel Management
Dear Rob, I am so happy to read that you found our Reception team helpful and friendly. Please accept my sincere apologies regarding the disturbance caused by our Housekeeping staff. I have shared these comments with our Executive Housekeeper for urgent attention. Rest assured that this is not a normal occurrence. We look forward to welcoming you back again on your next visit. Warm regards, Fiona McLoughlin Front Office Manager
4 out of 5
by Melinda MacFadyen from Australia - VIC - Melbourne

Posted Mar 4, 2015 on Wotif
Pros: Shuttle bus access to nearby festival
Cons: Bathroom was a little below standard in terms of facilities
Location: Reasonable access, Australia
Facilities: Everyday, Modest; Value: Moderate; Service: Professional; Cleanliness: Delightful;
Comment from Hotel Management
Mar 4, 2015
Dear Melinda, I am pleased to read that you found our service to be professional. I have shared your feedback regarding the bathroom to our Executive Housekeeper for consideration. Thank you for providing us with your feedback. We look forward to welcoming you back on your next visit to the area. Warm regards, Fiona McLoughlin Front Office Manager
5 out of 5
by Te Ani Waititi from Australia - ACT - Regional ACT

Posted Mar 3, 2015 on Wotif
Pros: Staff were fabulous
Cons: No comment
Location: Just right
Comment from Hotel Management
Mar 3, 2015
Dear Te Ani, I am so happy to read that you found our staff fabulous and our location just right. It was a pleasure to have you stay with us and I look forward to welcoming you back again soon. Warm regards, Fiona McLoughlin Front Office Manager
4 out of 5
by Greg Beattie

Posted Mar 1, 2015 on Wotif
Location: Accessible
Facilities: Typical; Value: Economical; Service: Courteous; Cleanliness: Pleasant;
Comment from Hotel Management
Mar 1, 2015
Dear valued traveller, Thank you for providing feedback regarding your recent stay with us. I am pleased to read that you found our location accessible, Value ecconomical and our staff courteous. I will share your feedback with the Mercure team. Warm regards, Fiona McLoughlin Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Internet costs too much money. Rooms could use an updating.
Comment from Hotel Management
Mar 6, 2015 by Nathan, Hotel Management
Dear Valued Traveller, Thank you for providing feedback regarding your recent stay with us. Our hotel offers half an hour complimentary internet per day in the lobby. Accor hotels loyalty program Le Club offers complimentary internet for Silver status members and above. This may be an option to consider on your next stay. Your comments regarding the room have been referred to our General Manager for consideration. We look forward to welcoming you again on your next visit. Warm regards, Fiona McLoughlin Front Office Manager
5 out of 5
by Steve Wilson from Australia - NSW - Newcastle

Posted Feb 18, 2015 on Wotif
Pros: Location
Cons: Not enough choice of eaterys
Location: Away from it all
Facilities: Typical; Value: Affordable; Service: Courteous; Cleanliness: Beautiful;
Comment from Hotel Management
Feb 18, 2015
Dear Steve, Thank you for sharing feedback based on your recent stay with us at the Mercure. I am pleased to read that you found our location suitable and our Mercure team courteous. We look forward to welcoming you again soon. Warm regards, Fiona McLoughlin Front Office Manager
3 out of 5
Recommended
for Families
by A verified traveler from Cowra NSW

Good hotel, close to Parramatta

Posted Feb 17, 2015
Pros: Easy to find, great parking with no additional charge. The staff were friendly.
Cons: The pillows, there was no choice.
Location: We went to Parramatta for dinner, then back to the regatta on Sunday at the Rowing Centre at Penrith.
We had a room with 2 double beds, which was fine for our family of four. Easy to find.
Comment from Hotel Management
Mar 6, 2015 by Nathan, Hotel Management
Dear Sharon, I am so pleased to read that you found our location easy to find and our rooms suited to your needs. Thank you for sharing your comments and we look forward to seeing you again soon. Warm regards, Fiona McLoughlin Front Office Manager
4 out of 5
Recommended
for Couples
by aneta from Nz

Good

Posted Feb 7, 2015 on Hotels
Good
Comment from Hotel Management
Apr 25, 2015 by Nathan, Hotel Management
Dear Aneta, Thank you for reviewing the Mercure Sydney Parramatta and providing feedback about your recent stay. I am pleased to hear that you found your stay good. We look forward to welcoming you back again on your next trip to Australia. Warm regards, Fiona McLoughlin Front Office Manager